Chair arrived today and it's fine - went together well, no fuss. Price was good too. However, instead of the 48hr delivery advertised it took 10 days and there was no response to email or phone call. Luckily the delay wasn't an issue but it's not a good feeling being left in the dark.
Amazing service, Carl is so helpful nothing too much trouble. Goods arrived on time and so easy to assemble! Will 100% be using Furniture Cloud in the future!!
Terrible customer service. Was informed a 2 day delivery but waited much longer. Called many times but no one picked up. Avoid purchasing from here. It’s a scam!!
Excellent service and delivery. I emailed Furniture Cloud with a query and they contacted me by phone straight away. Our chair was delivered in super quick time and I highly recommend this company.
Excellent company to deal with. Great service from start to finish with an excellent product choice. My order was delivered quickly and the quality is second to none! Will definitely be visiting this site to purchase more products!
I wish I had read the reviews first. Ordered a chair from them on 3rd October. Still not received it, no shipping information provided. I have emailed them and sent messages through Facebook, but they have not replied. I have tried to call them but they don't answer their phone. Really terrible service. I have had to raise this as a dispute through PayPal now
Purchased a office chair, said next day delivery, but have not received anything. Allowing for COVID and supplies being lower I was happy to give tolerance for it to be a little later. Only though if there was at least some form of communication? No answer when calling, no reply to contact via their contact box on their website. Paid via PayPal so will try and claim a refund through them. Communication is key. Delays happen, but communication to customers is an important part of running a business. EDIT: Two weeks on, still no answer to calls. No reply to emails. No reply to contact via site or requests for a refund and still no chair. Taken out a claim with PayPal as I paid through them.
`Very poor experience spent £65 on a chair for home study nearly a month ago, I want a refund now as no contact only the confirmation email saying next day delivery. I have attempted to call and emailed a number of times for a refund. Understand its hard times but come on at least some contact please. Will take this complaint further to get my money back.
Delivered Silverline filing cabinets with hardly any protection, we didn't open them straight away as we didn't need them immediately. When we did we found they were dented and scratched on every panel, at least eight instances of damage. They wouldn't do anything to help because we didn't report it immediately and blamed Silverline for their dreadful packaging. The argument was that they have very little packaging because they are so delicate so any damage is easy to see! Just packaging them properly would make more sense. Make sure you open your items as soon as they are delivered. These look second hand and we're stuck with them.
Furniture Cloud Limited is located at Unit 21b, Quarry Hill Industrial Park Eagle Rd, Merlin Way, Ilkeston DE7 4RA, UK
You can contact Furniture Cloud Limited at +44 800 031 5791
You can find directions to Furniture Cloud Limited by following this map link