Halifax

Photos

Reviews

1. Natalie Davies ★☆☆☆☆

   Visited the branch by appointment to be added to my mother's bank account. We had an appointment with alisha, sat and waited and then spent about an hour in the room, provided all the documentation, proof and signed the forms. Said I would receive the bank card within the week. 3 weeks passed and ended up speaking to my mother's local branch to be told there was nothing on the system at all. Total waste of time. My mother is terminally ill with cancer and struggles to get around so was so very disappointed with Alisha. Very unprofessional.

   almost 4 months ago
2. Amirah Ahmed ★★★☆☆

   Staff are always lovely and helpful but the queues are HORRENDOUS! Staff walk around with iPads, coming up asking can they help, what they need to do is jump on the desks and serve more people at the same time. Too much faffing around

   almost 6 months ago
3. K3G Delta ★★★★★

   Visited the Wolverhampton, Queen Square branch last Friday. In a time when good customer service is a rare experience, it's nice to be able acknowledge and recognise anyone who provides it. I think her name was LJ Hennessy. Despite being busy with only 2 of them serving at the counters, she thoroughly provided what I required & clarified some queries. The wait for non-counter service could be managed better. Thank you.

   almost 9 months ago

1. G ★☆☆☆☆

   If I could give 0 stars I would. I wish I’d read the reviews before visiting this branch. Was told to wait 10 mins and after 30 I was still waiting until I went to tell someone and she didn’t even care. Mind you the branch was empty no customers no queues. I gave up and went to Barclays instead and I was seen and out within 10 mins. And there was so many customers in Barclays!! Much better staff there than there is in this Halifax branch

   1 year ago
2. Joanne Freeman ★☆☆☆☆

   Just called to report a card found "they can't contact the owner" cut the card up, no details taken and put the phone down on me!!!! How rude so much for trying to do the right thing!!!!

   almost 2 years ago
3. Andréa Bailey ★★★★☆

   It was a little bit of a wait but Teresa was very helpful.

   almost 3 years ago

1. okoye chidinma ★★★★☆

   I have just attended once. "First impression matters". a strong saying. I am really pleased with the attention i received from the young lady that came to assist me. I was one the queue ( a little bit long ), wondering how long it would take to be my turn as I left my baby at home for the first time with her dad. There and then came this lady that was soft spoken and patient. She help with my cheque deposit, while explaining how I could do it next time. She also worked on my card which I had disabled as a result of misplacement. I ended leaving earlier than I thought . .❤❤

   almost 3 years ago
2. Gk8512 ★☆☆☆☆

   If you are in hurry do not visit this branch of Halifax. You must wait there is 2 hour before before serve . It's there normal protocol for every customer. They not even deserves 1 star

   almost 3 years ago
3. Wayne Reed ★★★★★

   I've read a lot of negative reviews about this bank, I have to say that I have never had a problem, from the moment I opened my account the staff have always been very helpful and welcoming. The staff are doing all they can in very difficult circumstances, I for one think they are doing an excellent job in these difficult times.

   almost 4 years ago

FAQs