Booked taxi never came, stuck in city centre at half three in the morning. Another taxi passed by from same company and wanted over double the amount we were first quoted, disgusting and will never use again
Terrible service. I have used this taxi firm many times. And they are consistently bad. Have waited close to an hour on a number of occasions for taxis. Everytime you ring them u are told 10 mins. Tonight was the final straw though. I was told 15 minute when I booked originally. Rang back 25mins later, was told 10 mins. Waited 20 mins, was told another 10. Rang back in 10, was told it will definitely be there in 2 minutes. Waited another 5. In total 1h10mins wait. In the end I just flagged down a taxi. I will never use this firm again, absolute joke of a way to run your business. Customer service = no existent.
Used this taxi service frequently, however i have experienced many issues with this firm, like one time i was going away with work and needed to be at work early in the morning to board a coach. i booked the taxi way in advance through the booking online system. Come that morning i was waiting and ready with all my suitcases and to my horror the taxi never showed up. I then called the operator to en quire where my taxi was to which the operator told me it was 2mins away from my address. When i explained that i booked the taxi way in advance i was then cut off. Eventually after 5 mins i rang back and i was told my taxi was on its way, i did get annoyed and angry at this point as its not the first time they have done this to me. eventually the taxi did turn up but the driver stank off booze and although i tried ringing the office to complain no one would answer the phone to me. On other occasions the taxi company can be fairly good, but i think the head office and taxi drivers need to be trained more and to be fair with their customers and show respect, other wise in my opinion the bus or another taxi company like COUNTY CARS, or Central Cars will win my vote every time and needless to say they don't rip you off either.
Terrible customer service, book an hour before the time I wanted, called several times and actually they kept saying ur taxi is 3 mins away from ur address. They lied to me why they are late! I have lost my train :(.
the most disrespectful, rude, arrogant and untrustworthy taxi service i have ever had the painful experience of meeting. rude people, arrogant people, lie about the time the taxi will be, and sometimes the taxi doesn't even turn up, cab men are rude, talk to you like rubbish and overall, a very poor and unorganized taxi service.
Very poor service. Ordered a taxi at 2:30pm, which was meant to come at 3:15pm so I could pick up my child from school. They didn't turn up until 3:50pm at which time I already got another taxi. I used to be a customer of theirs for over 8 years getting a taxi several times a week and they have seriously dissapointed me. I will never again use their "service" and they'll never ear a single penny off me. I called them up several times and they transfered me to their manager and I've been on hold for over 20 minutes until I decided to hang up as there was no point of waiting further. I STRONGLY DISCOURAGE FROM USING THEIR TAXI COMPANY and I HOPE THEY'LL GO BANKRUPT SOON FOR THEIR VERY POOR "service".
I'm not sure why everyone gives this company bad reviews as I have used them numerous times and I always end up with polite and kind drivers. Hopefully the reviews don't put people off. My latest encounter with them was today. The operator was polite, helpful and fast and the taxi also arrived quite quickly with a cheery, kind driver. The company is up to date with a great app and text message confirmations.
My wife has used Nottingham Cars on several occasions recently. She works until late and relies on public transport. She has been let down and disappointed/upset by this company. On one occasion she BOOKED a taxi in advance, When the taxi arrived the driver left her at night (standing by the side of the road alone late at night) as someone else 'high-jacked' the taxi right in front of her. This taxi driver is apparently well known for abandoning clients at the side of the road in preference of fairs that are going further/paying more. He did this blatantly in front of my wife despite her pleading. My wife walked home in the dark and alone. Today was the final straw as she was heavily overcharged for a very short journey indeed. It is hard for a lone female to question a fare that is obviously excessive when you are alone and vulnerable. I would not be surprised if this male driver overcharges vulnerable and lone woman on a regular basis. You have been warned. Use other companies or walk is my honest advice.
Yesterday, I ordered a taxi from this company. Within five minutes, I had an automated call saying the taxi was outside. I was immediately impressed, took my bearings downstairs and outside only to find that the taxi was nowhere in sight. Confused, I waited for a few more minutes before calling up the company and sharing my bafflement. They explained the taxi would be along any second now, and I ended the conversation. We must have been waiting for ten minutes before I decided to call again. This time, they apologetically said they would send another driver along to my address. Satisfied, we waited and within another two minutes, we received a call from the driver saying he's outside. Again, the taxi was nowhere to be seen. I felt as though we were living in the Bermuda triangle. I explained to him that we are outside and we can't see him. He had us walk all the way up the road only to call again saying he's in the middle, so we walked back and forth until a second number called us and starting yelling at me asking what I'm playing at, and that they've been waiting for too long and that I'm being ridiculous. At this point I'd had enough, and since he had raised his voice at me I very sternly told him it's not ridiculous for a customer to expect the taxi to actually be there instead of walking around the neighbourhood in hopes of spotting it. Their customer service was strictly appalling. After I told him off, instead of apologising or trying to placate me, this driver hung up! Incredible. We were rounding up to 20 minutes in the cold and he decides the best way to handle the situation is by throwing a tantrum and then hanging up. Annoyed beyond belief, we finally decided to call up a different taxi company which sent the driver to the right location within four minutes. It's safe to say that I'm never using Nottingham Cars again if I can help it.
Utterly terrible firm. On the past 3 occasions that I have had to use them, the most recent being today, they have been awful. I was assured my taxi would be with me in 10 minutes. It arrived 45 minutes late, despite being told every time I phones to chase it up that they would "be there in 2 minutes". They are liars. They have also once failed to pick me up when I booked a taxi from town at 3am to get home. When I phoned to ask where they were, they told me they were not coming. When I pointed out that I was a young woman and would have to walk home alone, I was informed it "wasn't their problem if I got into trouble." Disgraceful.
Nottingham Cars is located at 20 Peveril St, Radford, Nottingham NG7 4AL, UK
You can contact Nottingham Cars at +44 115 970 0700
You can find directions to Nottingham Cars by following this map link