Baxter Freight Ltd

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Reviews

1. Matthew King ★★★★★

   Good service, competitive rates and responsive staff. A key forwarder for our E-com business.

   1 month ago
2. Scott Davis ★★★★★

   We have been working with baxter freight Ltd for a few years now never had a problem with the service Jennifer Clapcott is amazing and really helpful understood our requirements which make it run so smoothly.

   almost 5 months ago
3. Pete Roe ★☆☆☆☆

   I chose Baxter Freight over a cheaper alternative on a recommendation from our 3PL. I assumed their higher fee would mean expertise and peace of mind. Instead, my first US shipment has been beset with problems that any competent forwarder should have anticipated. For a first-time import into the US, it is standard knowledge that the shipment will need EIN validation, a Power of Attorney, supporting incorporation documents, and a clear bond strategy. None of this was flagged before departure – the first I heard of it was after my goods were stuck in clearance in Cincinnati. What followed was days of chasing DHL directly, speaking to senior clearance managers myself, filling out POA paperwork, dealing with IRS hold-ups, and being told by Baxter that they “couldn’t intervene.” DHL eventually confirmed the freight could be cleared but only with a customs bond adding confusion, delay, and extra costs. For a forwarder charging a premium, I expected them to take responsibility, anticipate requirements, and guide me through the process – not leave me firefighting with DHL. My experience has been stressful, time-consuming, and costly. If you are considering Baxter Freight for US imports, I would urge you to ask exactly what support they will provide, because in my case I ended up doing their job for them.

   almost 5 months ago

1. Charlotte Wilson ★★★★★

   I run a e-commerce company and ship across the UK and Europe. I have been using Baxter Freight for a few months now, and I am thoroughly impressed with their service. My account manager, Charlie, has been exceptional in handling all my questions and queries. His customer care is outstanding, making the entire shipping process much smoother. We encountered a few issues with various aspects of shipping to Europe, and Charlie's honesty and helpfulness have been crucial in resolving these problems. He is incredibly easy to deal with and consistently one of the most helpful individuals I've worked with, regardless of how small or trivial the question or issue may be. Charlie's exceptional service is the primary reason I choose Baxter Freight for both my international and domestic shipping needs. It's a relief to have a single point of contact who I can rely on for all my freight shipping requirements. I highly recommend Baxter Freight, thanks to Charlie's excellent support and dedication.

   1 year ago
2. Furniture In Fashion ★★★★★

   We recently used Baxter Freight for the transportation of goods for our business, and we can't say enough good things about the experience. From the moment we first contacted them, their level of service and communication was outstanding, especially Emphany. They were always available to answer any questions we had and provided regular updates on the status of our shipment. Not only was their customer service top-notch, but their prices were also very competitive. we were pleasantly surprised at how affordable their services were compared to other freight companies we had researched. Most importantly, Baxter Freight delivered the goods on time and in perfect condition. We didn't have to worry about any damages or lost items, which is a huge relief when dealing with valuable merchandise. Their attention to detail and care for their client's cargo was truly impressive. Overall, we can highly recommend Baxter Freight for anyone in need of reliable and professional freight services. Their dedication to providing excellent customer service, competitive prices, and timely delivery of goods sets them apart from the competition. We will definitely be using their services for all our future transportation needs.

   almost 2 years ago
3. Olimpia Kotula ★★★★★

   Great Services provided many times to a manufacturing business I am working for, both international and in UK. Always very competitive prices and great customer service.

   almost 3 years ago

1. Jon Beagles ★★★★★

   Absolutely fantastic offices - really impressive!

   almost 3 years ago
2. Harry Dyne ★★☆☆☆

   The HR team at interview were lovely and welcoming but the atmosphere of this office was drab and lifeless. Some lovely account managers with a budding career ahead no doubt, however their sales leader confounded me with his self-assured demeanour. I wouldn’t personally look to work here as a graduate.

   almost 3 years ago
3. Daniel Myers ★★★★★

   Great place to work. A dynamic environment that provides young people in the East Midlands an opportunity to start and develop their careers in freight forwarding.

   almost 3 years ago

1. Kristina Causer ★★★★★

   Great place to work and lots of forward thinking ideas, especially when it comes to offering great customer service and unique logitics solutions.

   almost 3 years ago

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