Parcelforce Worldwide Nottingham, Netherfield

Reviews

1. Amy Routledge ★☆☆☆☆

   I had a parcel coming from my family in Canada worth well over £200 (and the postage cost around $150-200 as well) that I had been tracking on the Canada Post/ Royal Mail apps, and saw on there that they claimed it had been damaged and then they had attempted to deliver but nobody was in (untrue) so it was available for collection or redelivery. There was no information about where to collect it, as we had recieved no attempted delivery card or notification, so I called their customer service line. The woman on the phone told me it had been or will be destroyed because something had been broken. Apparently because they had broken a bottle inside the package they would destroy all the other gifts inside, and it looks like there's no way to get the rest of my things, despite the rest of the contents being fine, or claim anything because it was posted outside the country. And on top of all that they won't provide any evidence that anything was broken or destroyed, so for all I know they've just stolen my Christmas gifts and left me with no recourse.

   almost 8 months ago
2. Kenny Yee ★☆☆☆☆

   Have arranged 4 parcels redelivery in this 2 months, none of them have been delivered according to my request, rescheduled to another delivery day? The driver ignored and sent to Hucknall Road post office, requested send to Andover road post office in the next day, that driver just dropped off in front of my front door without roof or any cover, and this morning I requested to send to Andover Road post office again in the next day, this time is dropping off to Hucknall Road post office again, making complaints about these issues, their CS pushed me away and ask me go to complaint Post office Limited. (What?)

   almost 9 months ago
3. Amber Wilks ★☆☆☆☆

   Paid the customs charges on the 30th October and booked the redelivery for the 1st November. NO SIGN on the 1st and no update on tracking.. Today (Monday 3rd) the tracking updated, saying on Sunday the 2nd of November (so yesterday) they will attempt delivery. No show yesterday and then today I get a note through my door saying theres a fee to pay, the fee ive already bloody paid 4 days ago! Absolutely useless.

   almost 10 months ago

1. Lee Perez ★☆☆☆☆

   Don't waste your time buying from this company. my delivery went missing and the delivery driver didn't leave no card. With no idea where my parcel is. I'm not ordering anything from them again. That's a promise.

   1 year ago
2. Jon Baldwin ★☆☆☆☆

   I am seriously disabled and can hardly walk, I sat in my kitchen and waited for delivery only to find that the driver recorded on the tracking a problem with my address which is on the main road and very easy to find. Parcelfarce are without doubt the worst parcel service in the UK, absolutely useless, paid for 24 hour and now I don't know where it is, can't speak to anyone and can't contact the local depot, absolutely shocking service, they deserve to go out of business along with royal mail. I would leave no stars but it won't let me. No card through door because he couldn't find the house apparently, clearly made no attempt at delivery, I will never use them again!

   almost 3 years ago
3. Boycie - ★☆☆☆☆

   I received an import parcel invoice for £49.75 a week after its date of issue, but paid it immediately. I'm still awaiting the delivery 2 weeks later and trying to make contact with this disasterous company is near impossible as any call goes to an automated service which cannot deal with the issues. The area designed to ascertain the issue returned 109 different options to trawl through!!! If I could have given zero stars for this review then I would have. I ended up filling in the complaints section which stipulates a 14 day waiting period.....brilliant!!

   almost 3 years ago

1. Jamie Cain ★☆☆☆☆

   Tried to deliver our parcel only to then fail this and mislead us into thinking it was going to be left at the local post office when it was actually being returned to the depot. They then repeated this, failing again and threatening to return to sender. Drove 45 minutes to collect and was made to wait 30 minutes for them to find our parcel. Awful service and 1 1/2 hours we won’t get back all because they were incapable of leaving it in a safe place or the local post office.

   almost 3 years ago
2. Lyra Winters ★☆☆☆☆

   I paid for a parcel to be delivered on the next day. I received a notification that it would arrive on Monday, several days after it was meant to be delivered. I was moving house and was sending an important box ahead of myself. My friend offered to collect it for me but the only day she could do was Friday, the day I'd ordered it for. After a long wait, I got through to parcelforce on the phone and asked them to redeliver the parcel on the day I was moving in, Thursday. I phoned twice to confirm this. When I arrived, the box was already there. I had no notification that it had been delivered. Im so lucky no one stole it while i was away. It's absolutely ridiculous i paid for it to be delivered on Friday and it wasn't. I asked for them to deliver instead on next Thursday. For some reason, they decided to deliver my box on a random day and leave it at the door without notifying me. Unreliable and untrustworthy

   almost 3 years ago
3. Abbie Males ★☆☆☆☆

   My parcel worth £100+ was supposedly attempted to be delivered today. I have been home all day waiting for it. I live in a flat with a buzzer system which could have easily been used. The driver did not even attempt to get past the front gate, meaning a card could not have been posted through the door like the tracking information said. I now have to rearrange my Saturday and do a 1 hour round trip to get the parcel from the depot, wasting my time and fuel.

   almost 3 years ago

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