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Reviews

  1. Kenneth Lo ★☆☆☆☆

    Absolutely horrible experience with this company. Ordered some quite expensive products and shipped by this courier but waiting for 3 weeks still no show. Their tracking system is crap, not updated, inconsistent and inaccurate. Live chat probably is the only way to get in touch but their agents are basically useless as they can’t sort anything out. Would give zero star or even minus if Google allows me to do so. Feel free to check other reviews as I believe I am not the only one who had the similar experience. Wish all senders or merchants stay away from this company by all means in order not to let your customers down.

  2. Clare Colebourne ★☆☆☆☆

    I feel sorry if your parcel lands with these . Apparently attempted to deliver 3 times and left a card . Are I have a ring doorbell. I changed the address as I knew my daughter was home all day. Again 2 attempts to deliver another lie. I eventually got o to the live chat. Told it will be at the depot in reception fine. I go to collect no reception rude and very unhelpful staff . Im not even sure they looked as never asked my name. I spent 50 mins waiting as I leave without a parcel or an answer to where it is my ring doorbell alerts me parcel detected. It is just left on my doorstep. I got it in the end but strange how I changed address but came to the original address AVOID AVOID AVOID

  3. Natalie Davies ★☆☆☆☆

    Wouldnt even give it one star! Absolute shambles of a company! Had my parcel all week and delivery driver clearly lied and said delivery had attempted and calling card left! Absolute lies have doorbell footage to prove this! Next day it was delayed. I was reassured it would be delivered next day as a priority. Well it got removed from delivery round no explanations. Still no parcel and no comunication. Will be checking in future to see what courier companys use and will give dx a wide berth! AVOID! AVOID! AVOID!

  1. Steve Robinson ★☆☆☆☆

    Still waiting for my delivery, worst delivery company in the world!! Not my choice either & I would not recommend them to anybody. 2 wasted days of waiting in & it still hasn't been delivered. Trust me I will NEVER use this incompetent service again & it makes me wonder why huge companies like The Range are still using them? I dare say Evri are better & they're shocking... No doubt I'll be waiting on this expensive item for a lot longer looking at the other reviews on this site...

  2. Pin Up Curl ★☆☆☆☆

    2 days in a row, I've been notified at around 6.30am that my delivery was scheduled between 7am - 9am THE SAME DAY!! Delivery was attempted not long past 7am on both days. 45 minutes is NOT enough notice considering how early it was. Not everyone is up at that time as everyone has different work schedules. The worst thing is, the items sent are live plants. So more than likely they'll eventually turn up wilted and bashed around. I emailed to communicate the issue, but of course I haven't heard back, and there's no other way to get in touch. One day someone will start a really good courier service that serves both the sender and receiver well, but I won't hold my breath.

  3. Marta grudziel ★☆☆☆☆

    0 stars horrible company. They failing to deliver. I had driver Ashley keep arriving at 8 o'clock when the business is open at 10. Phoned they said they do not care as he has other deliveries. So they demand me to come 3h ealier to work to see if delivery will come. Common sense if we have opening hours from 10 we won't be there at 7 or 8. However they won't come later as the company and drivers are unprofessional and unreliable.Avoid at any cost they should be reported to traiding standards or legal Ombudsman

  1. Matty Haynes ★☆☆☆☆

    Would give 0 stars if it possible. If wasn’t for the woman on the customer service desk I wouldn’t know what’s going on. Drivers clearly haven’t been trained. As this also happened the other week!!!! They don’t ring intercom system or even leave a note after waiting in all day for a parcel. Absolute joke of a company. Will now have to drive 1hour and 30 just to collect myself tomorrow!

  2. Moronfolu Adeniyi ★☆☆☆☆

    Misplaced our package and didn’t even have the decency to say the truth that it was missing. They just kept redirecting. Package when delivered, was damaged. Sensitive package oo. Yeye dey smell

  3. Sara Niknam ★☆☆☆☆

    So disappointed with service. I expected my passport on Monday. Didn’t get it. They said on Tuesday and again couldn’t find my address they said on Wednesday. No costumer service available to talk.and live chat is unavailable.

  1. Meer Notts ★☆☆☆☆

    Worst Courier Company - Avoid the delivery driver couldn’t be bother to ring the buzzer again i got prove he only waited there for 11 seconds!!!! till i went down and he is gone !! he didn’t deliver my passport !!!!! the worst experience i have with you lot absolutely worst company ever !! Literally zero customer service

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FAQs

What is the address of DX Express?

DX Express is located at Crookes Healthcare Industrial Estate, Mark St, Sandiacre, Nottingham NG10 5AD, UK

What is the phone number of DX Express?

You can contact DX Express at +44 333 241 5060

How can I get to DX Express?

You can find directions to DX Express by following this map link

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