Argos Crystal Palace in Sainsbury's London

Reviews

1. Samantha Ashley ★☆☆☆☆

   Outstanding customer service at Argos Crystal Palace if your idea of service is having a microwave tossed at you in complete silence. My friend and I went in to make a simple purchase and was treated with zero manners, zero politeness, and zero effort from a young woman staff member. No “please,” no “thank you,” not even a basic smile. Even better, the male manager just stood there and watched it happen. I guess that explains why the staff seem incapable of something as basic as a smile. Clearly, common courtesy is optional at this branch. Avoid unless you enjoy being treated like an inconvenience.

   almost 6 months ago
2. Moni ★☆☆☆☆

   Very rude and unhelpful staff, especially the woman working at the Argos till. She refused to assist us and her attitude was completely unprofessional. We left the store shocked at how poorly we were treated. I hope management looks into the customer service standards at this branch.

   almost 7 months ago
3. Khadija Mughal ★★★★★

   I had an amazing experience at Argos thanks to Zoya. She was so professional, attentive, and kind. She took the time to answer my questions, guided me through the process, and made sure I left with exactly what I needed. Her customer service was outstanding — friendly, efficient, and reassuring. It’s rare to meet someone who goes above and beyond like she did. Thank you, Zoya, for making my visit such a smooth and positive one!

   almost 10 months ago

1. AR ★☆☆☆☆

   17th May 2025 just before 3pm- unsympathetic manager. Purchased an item 32 days ago and unable to return it any sooner as I was in hospital. Manager refused to return as I was 2days late, and wouldn’t offer a gift receipt. Other staff were friendly, professional but seemed quite fearful of their manager. It’s a shame to have such an unconnected and frightening member of staff represent your business.

   1 year ago
2. Sue Foster ★☆☆☆☆

   I have twice, on different occasions tried to return items to this branch of Argos. The first item was listed as being compatible with a product. It wasn't but the return was refused. I had to get this sorted out by customer service on the phone and I was eventually refunded. The second item wasn't suitable for my purpose and again a return was refused. The "gentleman" that served me on my most recent visit was arrogant and dismissive. I managed to return the second item, no questions, at the Church Street branch, who were lovely. I won't use the Crystal Palace branch again!

   1 year ago
3. Heitor Cabral (hecboy87) ★☆☆☆☆

   Absolutely terrible customer service! Employees left early on Boxing day! I ordered an item from the argos! Got a email to tell me to come into store and pick it up! I checked if the store was going to be open and it was meant to be! After driving for 2 hours to get to the store to pick up my items, the argos had no staff! The Sainsburys staff told me that they had gone home early! Do not order from here! Worst Argos

   almost 3 years ago

1. Locus ★☆☆☆☆

   Terrible customer service.Went to return a duvet set that was the incorrect colour. Met with disdain immediately from representatives at the counter. Told it couldn’t be accepted as it wasn’t in the condition it was received in (yet it was) by a spectacled character. For context, was there 15 mins before close (ADHD) - but no need for an unfriendly experience.

   almost 4 years ago
2. svetoslav valeriev kirilov ★☆☆☆☆

   Bought a faulty phone that is literally taking 30min to do simple tasks they didn't wanted to exchange it despite it was same day purchase. Both managers Khalil and Ivone are so negative people.

   almost 4 years ago
3. bhailat mohamed ★☆☆☆☆

   the worst customer service. today I brought my TV that I bought 2 years ago and which stopped working 1month after the legal warranty of 2 years. the manager Iwana snubbed me, rejected me with a superior behaviour without bothering to write down my information, she refused to process my request. and preferred to cash in other customers who were not there for a return but to buy. I did everything to make her understand that according to the law, the warranty is 2 years and not 1 year. and then even if it was no longer under warranty, the defect of the TV which is a Philips is a defect known to all ( Google flickering/ black screen)which is a planned obsolescence. she didn't want to know. I understood that she did not want to serve me not because the product was supposedly out of warranty but only because she does not like to process returns. to prove to myself I then bring back a blender that I bought 3 months ago and which is stopped working after 1.5month . not believing me she wanted to test it. the scene was getting ridiculous. she didn't know how to make it work and was going to break it even more than it was. instead of asking me for help, she preferred to do it her way. I said then that what she is trying to do is stupid. she then called the manager of Sainsbury's and told him that I called her stupid which I didn't( she is not stupid, but what she was trying to do was completely stupid) she made every excuse to not serve me whether the product is under warranty or out of warranty. either this lady is racist or she does not like to process customer returns and prefers purchases. I bought about ten products from argos in 2021, never had any issues because never needed to make a return. when it comes to returns you can expect the worst. I will never buy from argos again. I do not recommend it. arrogant person and no help when you need it. strongly avoid. you might as well buy from Amazon if no customer service is provided.

   almost 5 years ago

1. Lenny Jay ★☆☆☆☆

   I brought a ps4 headset from sainsbury crystal they gave me a used headset that someone returned and it was damaged. I tried to get a replacement the manager he refused and accused me of breaking the item i would recommend not to buy from this argos as the manager is rude and doesnt seem bothered about his job. Shows no interest yawns while your explaining your issue.

   almost 5 years ago

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