fonaCAB Belfast, Dundonald

Reviews

1. Fred Jacobs ★☆☆☆☆

   They are so unprofessional ! I will never use them again. Will stick to Uber, not matter how much it cost me. They tell me there are no cars and then send me taxi after 10 minutes... When I call back to ask why they sent me taxi ? They can't explain anything I had to cancel another car because of stupide Fona ... and pay cancelation fee for Uber. Thy called me 3 times back - trying asking stupid questions and promising that manager will call back. They are just time wasters and do not deserve a single client so disappointed.

   almost 3 years ago
2. Emmanuel Pascual ★☆☆☆☆

   3rd time posting, wishing to give 0 stars. Unapologetic and condescending “owner” responses to a personal experience. Here is my 2nd post which I refer to as a reminder to future users. Again, please understand even if one is unable to, I am sharing the advice of the “owner.” It is not a query, it is a statement of my experience along with some others, regarding the undeniable delays for advanced bookings. Morning bookings are very unpredictable and unreliable - as the “owner” have suggested in many other reviews, it is due to rush hours resulting in delays and they are working diligently to solve this. Delays are consistent though, so book in advance. Great service when it delivers! If and when it comes is never certain though, so keep that in mind. Cheers mate! As a personal experience - my fragile mum walked for 15 minutes in windy cold weather this morning to attend work because we never received an update if a taxi was dispatched or not, it just showed up 9 minutes later. That’s a long time in urgency. Maybe we would’ve waited if we received an update. Once a taxi was late for 15-20 minutes without an update, so we never know if it will arrive sooner or a lot later. Ever thought that’s why we were unable to wait? Because we’re not sure when it will actually arrive? Silly question, really. Perhaps an inability to understand. This is not the first time and very likely won’t be the last. Like I said mate, thanks again

   almost 3 years ago
3. David Batten ★☆☆☆☆

   What be is the point of having an app which allows you to book a taxi in advance if the you can't provide a taxi? Booked a taxi 12 hours in advance for an early morning airport run which come the morning they couldn't provide, phoned up to be told there's be one there as "as soon as we can" - vagueness like this does not work when you have a plane to catch.

   almost 4 years ago

1. Charles Kearney ★★★★★

   Some drivers need to work on their personal service but tbf the vast majority are fantastic usually my taxi firm of choice Ps update sorry I was wrong it has been pointed out to me the issues were actually value cab drivers that were booked instead of fonacab

   almost 4 years ago
2. Angela Fitzsimmons ★☆☆☆☆

   Pre-booked a taxi on sat at 5.20pm to be picked up at 6.50pm. Taxi didn't arrive so I had to jump into my car and leave it at the hotel . I will never use valley cabs ever again. Let me done badly.

   more 7 years ago
3. Shonagh W ★☆☆☆☆

   Booked a taxi for university of Ulster rang after half an hour they sent one to queens instead and didn't contact us to see where we were so they 'sent' another one this time we repeated the university name gave them the street name and even said it was down the side of saint Ann's cathedral which never arrived we sat for over an hour waiting for a taxi and when I phoned again asking where it was I was just left being told one was sent and we weren't there but didn't try to contact us even tho we didn't move from where we asked to be lifted for over an hour. Worst experience with a taxi firm I've ever had

   more 9 years ago

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