Value Cabs Taxi Stand in Belfast

Reviews

1. debra Latimer ★☆☆☆☆

   Avoid this company. Absolute scam. We were blatantly overcharged by the driver, who did not run the meter and demanded £15 for a 5-minute journey that should have cost £7. When I contacted the office, the response was just as bad. The representative was dismissive, unprofessional, and made it clear she had no interest in resolving the issue, stating it “wasn’t her problem” because she didn’t own the company — despite admitting the fare was incorrect. No refund. No accountability. No attempt to fix what was clearly dishonest behaviour. We are now reporting this business for fraud and theft. I have video evidence of the journey and the driver in question, which also shows that the meter wasn't running. Plus the car and registration. Use at your own risk — or better yet, don’t.

   almost 7 months ago
2. DTF youdliketono ★☆☆☆☆

   Astounding. If I could review with 0 stars, i certainly would. I am astounded. The customer service here is terrible to begin with. The lady at the depot named Julie was completely unsympathetic and unhappy to help with a complaint I already had with a taxi driver who was too concerned about his pick up prior that he did not know his next pick up location he was arriving to even though he was already given the address prior. Cut a long story short, some drivers are too concerned about how many pick ups they can get than their actual customers. That is shocking and it completely shows. Then to phone the depot for advice and help regarding this abrupt driver who immediately said “you’re being cheeky” when i approached him about his late pick up and his fault of not knowing the address. I was gaslit and immediately turned away. I have been a loyal customer of value cabs in the past and really thought the best of them but lately- the current drivers I have been receiving are completely unreliable and abrupt. And often, many of them do not know the areas they are arriving to which they should as they have a test specifically done on this to do taxiing. Shocking. Astounding. Upsetting. If you want your taxi to turn up late, not know your address or pick up location and then to turn you away out of pure guilt of themselves, choose value cabs. The depot? At least you won’t have to call them to receive a useless service! I will be reporting this foul drivers license and making those aware of value cabs horrific service.

   almost 7 months ago
3. ANONYMOUS USER ★★★★★

   My mother got picked up at the Meldron hotel last night around 7.30 ISH and dropped off at OYO queen's quarter. My mother's disabled answer has issues checking into the hotel, the taxi driver was excellent and attempted to contact the hotel for her he also made sure she was somewhere safe before leaving. unfortunately she didn't get his name but very thankful that she had a good driver watching out for her.

   almost 9 months ago

1. Lisa Crooks ★☆☆☆☆

   Pre-booked a taxi 2 hours before required to take me to sse to see John Bishop from hotel. Various cabs pulled up but none mine when I called the automated voice said we know you have a booking we are trying to allocate a driver after 20 minutes we walked and cancelled our cab. Lucky we found an out of town taxi at a filling station who took us. Later on return home we came across a taxi who after entering found to be this firm and he took us an exceptionally long way to our hotel costing us alot of money. DO NOT BOOK

   almost 9 months ago
2. Ayesha Iqbal ★☆☆☆☆

   ⭐ 1 Star (Would give 0 if I could) Value Cabs has been an absolute disappointment. I’ve lived in Belfast for a year and not a single ride with this service has been pleasant. The drivers are consistently rude, unprofessional, and seem to lack even the most basic manners. On one occasion, a driver abandoned my ride mid-way, causing me to nearly miss my flight. In another, a driver started shouting just because I was loading luggage into his car — I had to call another cab to pick up the rest of my things. My most recent experience was the final straw: the driver lashed out over the sound of a plastic water bottle. That’s when I realised this isn’t an isolated problem — it’s the norm. Taxi drivers here behave as if they’re doing you a favour instead of providing a service you’re paying for. It’s clear these companies don’t invest in any customer service or professionalism training for their drivers. Every ride leaves you irritated and ruins your day. After countless bad experiences — not just with Value Cabs but other apps too — I’ve sworn off taking taxis in Belfast altogether. If there were an option to give zero stars, this app would get it without hesitation.

   almost 10 months ago
3. Catherine Mooney ★☆☆☆☆

   Got a Value Cab from Belfast City Airport to Europa Bus Centre on 11th Feb at approx 14.30 pm. Driver was extremely rude and abrupt.His credit card reader failed to work twice for which I was blamed. After 10 minute wait at destination we eventually had to pay by cash. I do have the car make registration but simple wanted to register my amazement that such appalling customer service is being provided to visitors/ customers arriving at our City Airport. I would hope that Value Cab brand management would not sanction such poor customer service from one of their drivers.

   almost 3 years ago

1. Petula Snoddy ★★★★★

   I have to say although I didn't require a taxi today I cannot express my sincere thanks enough to the two taxi drivers who were present at Randals Cafe today when my husband took unwell. Unfortunately I didn't get their names but they went above and beyond helping and stayed with us until the ambulance arrived. I am so grateful for all their help. There is compassion in the human race after all. From both of us a huge thanks

   almost 3 years ago
2. Hazel Gibson ★★★★★

   I was collected by the driver Ian from the Ulster Hospital on the 13/12/22. The service he provided was absolutely excellent. I have spinal slipped discs and in severe pain. Ian was friendly, courteous and professional. He opened the car door for me and helped me in. On arrival at my home the ground was very icy and Ian kindly walked me to my door in case I fell. I can't praise him high enough. Please make Ian aware of my comments

   almost 3 years ago
3. Gordon McCadden ★☆☆☆☆

   Taxi booked for 5.30am to take us to the airport. No show! Called automated service to be told you were looking for a driver. What was the friggin point of booking it if you don't have the capability of honouring your commitment. I will not be using your service again and a

   almost 3 years ago

1. Miss Momo ★☆☆☆☆

   Had a creepy taxi driver, overcharged me and still haven't received my money back. Then he started being rude to me and asking for personal details. I told him I wasn't comfortable answering and he persisted to ask and I ask him to pull over, he wouldn't until I answered. Reported the taxi driver for both and haven't recieved my money back or heard further. This isn't the first time I have had weird experiences but this was the worst. Wouldn't recommend to anyone especially not younger women or children.

   almost 3 years ago

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