Excellent! I ordered a taxi 3:30pm ish today, car arrived within 10 mins! A crisp clean white Skoda and a very pleasent frendly driver. Ftom the lady who answered the phone, who was very clear & helpfull to drop off all was spot on and conldn't have been better! Thank you both!
I would always use this company and found them reliable efficient and friendly - but - seriously the option for online booking is a complete waste of time. I tried 3 times phoning to get a taxi this evening from Lisburn train station and the online voice continued to hear “kingsbridge hospital” then after 3rd separate call the online voice said it would put me through to an operator. The phone rang and rang then rang out. I even asked a Fona cab driver who was dropping off at the station if he could suggest how I could get through - but - no success
booked a taxi for 00:15 while on a train home, get off my train to see my taxi has been cancelled. Well before my selected time. Causing me to have to walk upward of an hour home just because your driver thought it was fine to cancel a trip because they were there before I arrived, need I remind before the time I selected.
Got a taxi from cab office, all good! Taxi driver on the other hand not so good! When I told him the address I was going too, he said the road was closed, I said I was aware of that, but the road was clear to said address! Driver informed me he would not go past road closed signs, due to "insurance " .Again I told him the road was clear too where I was going. Your driver then stopped at the roundabout at Ballantine, and told that was as far as he was going. If the road was closed, I would be more than happy too walk the rest of the way, but as I told him, it wasn't, and there was traffic using the road. Perhaps your non-national drivers should have a refresh course on road signs. ROAD CLOSED AND ROAD AHEAD CLOSED are not the same! I'm glad it was only myself and not with someone with mobility issues.
A very, very bad company. I requested a taxi today morning to pick up my daughters when school ends. I had an appointment at the hospital and was assured that the driver would pick the girls up from school, but the driver sent a message saying I was abroad. Where Outside, when the girls left at the specified time that I had given to the office in the morning, they did not find the taxi. My daughter transferred the call to the number included in the message that the driver sent, but it was no use, The girls waited outside the school for half an hour until I was able to secure another car and take them home safely. This is a very bad act on the part of the driver and the person responsible for him as well, and I would never advise anyone to rely on them because of their lack of... the responsibility
As long as you quickly press the 0 button you don't have to go through all the other people who are back in your ear and I use them all the time
Literally every time I pre book a taxi in advance for work it's always late so unreliable it's laughable. Update to this review from 5 months ago, would really appreciate it if your drivers didn’t stop off at the shop while they’ve taken on a job and I’m waiting on them, again leaving me late for work when they show up 10 minutes late
Shockingly bad, worse taxi company I have ever used. Taxi booked for a pick up in Lisburn and the driver rings me from the completely wrong address in Belfast. Their telephone operators and so poor is laughable, I feel sorry for the drivers that work for Fonacab
Booked taxi via the app early afternoon Saturday for collection in Lisburn at 10pm. 10.25 and still no sign of our taxi. ( your taxi is being assigned constantly appearing on our booking!!! Phone the office only to be advised that they are very busy and the taxi will be with us as soon as possible. Not a time offered. Don’t offer bookings via your app if you cannot honour them. Update or get a better app. Service on a Saturday doesn’t exist
The worst taxi company in NI ! Tried to prebook a taxi this morning, the app didn’t work so I phoned them. Woman on the phone said: “I know the app doesn’t work but you’re not allowed to prebook anyway. You have to ring back 10 mins before you need a taxi” and ended the call. Didn’t even apologize or said “thank you” or “goodbye”. The worst customer service across all taxi companies in NI ! If you phone them 10 minutes before you need a car, then they say that no cars are available and eventually you’re late for work, happened many times
fonaCAB is located at 9 Haslems Ln, Lisburn BT28 1TW, UK
You can contact fonaCAB at +44 28 9033 3333
You can find directions to fonaCAB by following this map link