If I could give a zero I would. Shocking service! No response to online customer enquiry and the chat bot is useless. My parcel has been in the depot after I rescheduled the delivery for the next day. There have been zero updates from DPD. I tried ringing but the line just goes dead. Worst courier service in the country.
Absolutely useless. Have wasted time waiting in for them to collect parcel to not show up. Phoned depot and was advised that the collection slots are not accurate. A huge chunk of multiple days wasted for them to not bother showing up or even advising that there was a delay.
I have a return to make and almost impossible to get in touch with anyone online or on the phone to work out where to drop it off. Most unresponsive courier service on offer in Northern Ireland.
6 out of 6 deliveries from this company failed in the last 2 months. - Deliveries 1-3 falsely claimed I was not in when they called, returned my parcels to the depot and never attempted to deliver them again or contact me to explain why they had not been delivered - Deliveries 4, 5 interfered with en-route with parts broken or missing despite robust packaging - Delivery 6 out for delivery then returned to the depot after false claim that I had asked to collect the parcel from DPD. Hard to believe this 100% failure rate could be accidental. I have asked the suppliers to file complaints and request that DPD UK look into the serious issues so many DPD Depot 89 customers are experiencing as evidenced in reviews below.
Pretended to attempt delivery. No knock, no email, no delivery note through the door - went onto website to check delivery window (spoiler - didn’t get one of them either) they said they attempted delivery but nobody was in to sign it. Was in my living room - beside the front door. When I rang up DPD I was told nothing could be done as there were no driver details available so I’d just have to reschedule - also was not offered compensation for the £10 next day delivery fee
DPD Depot is located at Maryland Ind Est, 286 Ballygowan Rd, Newtownards BT23 6BL, UK
You can find directions to DPD Depot by following this map link