Expect to spend at least 45 mins here if you come for a parcel. There’s no bell at reception and it’s not manned so you end up walking around banging on doors until someone shows up to help you.
Parcel went walkies! An expensive electronic item ordered from Amazon showed tracking info in Amazon app as having been delivered and “left at front desk” - at a residential address?? And signed for by me (clearly lot). UPS’s own tracking app shows it as delivered to Newtonabbey (so was it considered delivered once it landed at the depot)? Depot phone number doesn’t work and when I phoned the UK help number they raised a complaint! About their own depot! Amazon had to refund so I could reorder. Fingers crossed one the second time round.
Parcel from Amazon (originally ordered from Amazon Europe) has been delivered today by UPS. My parcel was marked as out for delivery this morning. After reading through some of the reviews, I decided to physically call in to UPS Mallusk depot and collect the parcel as I explained I had other plans for the rest of the day and couldn't wait for delivery all day. The gentleman at the reception informed me that the parcel has left their depot and is with the driver who should delivery it today. I asked if he could contact the driver to check for timescale and he said it should be with me within an hour or so. The parcel did indeed got delivered to me after about 1h 30 min. The delivery driver was polite, he knocked on the door and closed the gate after handing the parcel to me. That's why I give UPS Newtownabbey/Mallusk 5 stars for this service. I can't complain - everything was spot on.
Delivered a picture of my kids to the wrong house, only one street in my neighbourhood that has my house number, asked for gps coordinates to go myself and collect it, told to wait on a call from depot within the hour. They never rang so I tried to ring them this morning and the number doesn’t work. Parcel is almost a month late and delivered to the wrong address and no one can tell me who or where it is
Stay away from this courier with… Stay away from this courier with absolutely poor service. Important Parcel been sent from England to Northern Ireland. Next day delivery. They asked for EORi code witch was provided twice by me on email and i was on the phone twice. Then seller spent 25 minutes on the phone and provided that code. But parcel still not arrived and still emails coming please provide code. Absolutely rotten service. Stay away.!!!!
Had a Nespresso parcel dumped on my doorstep for a different address. Phoned Nightline twice, on hold for 20 mins, no one answers the phone. Emailed them, no reply back. Ended up having to phone Nespresso to organise for it to be picked up and delivered to the correct address again. Honest mistake of a delivery driver, however the customer service is non existent.
Most incompetent delivery company I've interacted with. 5 parcels left in the street, in the rain, despite having food in them and having very clear delivery instructions with big letters on the box saying to read the delivery instructions. Hello Fresh will lose any chance of a foothold in the Northern Irish market if they continue to use an illiterate, lazy, unreliable logistics partner.
Apparently if you miss a delivery they can return it to the warehouse and forget about your parcel. Supposed to redeliver next day but never bothered or the next or the next..... Absolutely useless. Avoid this company. You'd be quicker walking with your parcel and delivering it by hand!!
Just have to agree with the previous reviews. If you want your parcel, you pretty much need to collect it from the depot. Additionally the woman on the phone is condescending, which is really the opposite of how you should deal with customers. Their drivers don't deliver, they don't even ring the bells. Due to Nightline I'll never order from Newblinds anymore again, as they use them to deliver.
Absolutely terrible service and so ignorant and abbusive on the phone, and I suspect they are stealing packages. I had 2 deliveries due over Christmas, for the first they left a note which wasn’t filled in, then denied all knowledge they had been at our house. We had to contact Amazon for a refund as it never arrived. For the second, they text to say it would be delivered the next day, at 4:30pm the following day I rang they said they hadn’t even picked it up from seller and couldn’t tell me when they would collect. Never received item even, New Look gave a refund even though they say Nightline did pick it up.
U.P.S is located at McKinney Rd, Newtownabbey BT36 4PE, UK
You can contact U.P.S at +44 28 9084 8411
You can find directions to U.P.S by following this map link