Expect to spend at least 45 mins here if you come for a parcel. There’s no bell at reception and it’s not manned so you end up walking around banging on doors until someone shows up to help you.
Parcel went walkies! An expensive electronic item ordered from Amazon showed tracking info in Amazon app as having been delivered and “left at front desk” - at a residential address?? And signed for by me (clearly lot). UPS’s own tracking app shows it as delivered to Newtonabbey (so was it considered delivered once it landed at the depot)? Depot phone number doesn’t work and when I phoned the UK help number they raised a complaint! About their own depot! Amazon had to refund so I could reorder. Fingers crossed one the second time round.
Parcel from Amazon (originally ordered from Amazon Europe) has been delivered today by UPS. My parcel was marked as out for delivery this morning. After reading through some of the reviews, I decided to physically call in to UPS Mallusk depot and collect the parcel as I explained I had other plans for the rest of the day and couldn't wait for delivery all day. The gentleman at the reception informed me that the parcel has left their depot and is with the driver who should delivery it today. I asked if he could contact the driver to check for timescale and he said it should be with me within an hour or so. The parcel did indeed got delivered to me after about 1h 30 min. The delivery driver was polite, he knocked on the door and closed the gate after handing the parcel to me. That's why I give UPS Newtownabbey/Mallusk 5 stars for this service. I can't complain - everything was spot on.
Delivered a picture of my kids to the wrong house, only one street in my neighbourhood that has my house number, asked for gps coordinates to go myself and collect it, told to wait on a call from depot within the hour. They never rang so I tried to ring them this morning and the number doesn’t work. Parcel is almost a month late and delivered to the wrong address and no one can tell me who or where it is
Stay away from this courier with… Stay away from this courier with absolutely poor service. Important Parcel been sent from England to Northern Ireland. Next day delivery. They asked for EORi code witch was provided twice by me on email and i was on the phone twice. Then seller spent 25 minutes on the phone and provided that code. But parcel still not arrived and still emails coming please provide code. Absolutely rotten service. Stay away.!!!!
No issues, parcels arrived a day early.
Parcel arrived 5 days ahead of schedule at Christmas time so very impressed.
No packages delivered! Don’t they realise majority of people have cameras these days. Driver seen stopping and driving off again. Then saying the package was delivered!!
This must be the most useless company on the planet They have lied about everything Even their customer services after several phone calls said that the app tracking was all misinformation That when it said the parcels out for delivery it was a complete lie and was just made up We waited three days taking shifts and changing work schedules to at the door to receive the parcel the be told they where full of s**t by their own people?? This has left us in a terrible situation not being able to take a flight to the US waiting on equipment we needed for filming DPD and DHL are great.. This crowd should be shut down Total scammers I
I was given a slot of 8.3o to 10 am and at half 11 still nobody had appeared. Phoned UPS and they said someone would phone back in an hour and said they couldn't even see the tracking number had been given a time slot which I was sitting there looking at. At the end of the day it arrived. When I got a callback I told them I had been given a slot. They said that shows on the website but doesn’t apply in Northern Ireland. I said why not indicate that on the website. Can’t be that hard, and would save N Irish people from wasting days. Can you take it in that there are N Irish people going round in circles as I did every day of the year, for years on end and UPS doesn’t think of amending the website. People should be compensated for this kind of thing. I asked for compensation. She said she would ask the manager. It’s been 6 months and I still haven’t heard anything. It’s outrageous. Use a different courier. And UPS needs to sack whoever oversees customer service because they clearly have no concept of it. Several months on and I’m still waiting for a call back - clearly they’ve no intention of even replying. APPALLING. Makes me laugh when you read the recruiting pages for companies like these. Graduates need to have 1st class degrees, in useless subjects, and everything is world class and premium and standards-setting- and they can’t even organise a single line on a web page for customers that would prevent dozens of other disgruntled customers. How many more have there been since me? You couldn’t make it up.
UPS is located at McKinney Rd, Newtownabbey BT36 4PE, UK
You can find directions to UPS by following this map link