After raising a query Northridge contacted me to explain the response to my query. They didn't need to do this, but it resulted in the query being understood and thoroughly explained to avoid further confusion. I really appreciated the thought of that. Lovely young lady Amy, very friendly but ensuring the customer service was strong.
Amy was extremely helpful and professional when I spoke to her on the phone this morning. More importantly she was able to resolve the issue we had and in such a friendly and upbeat way!!
Amy is very good and very professional at her position. I can honestly say I have spoken to so many different people at this company this week and no one has been able to help me, soon as I spoke to Amy she understood my request and dealt with it straight away. Exactly what these companies should be like with their customers, thank you Amy you were great and hope I get to speak to yourself with anything I need going forward. Kind regards Jamie
I spoke with Amy from customer services a few days ago and it was such a pleasant experience. Amy is clearly very competent at her role, she was able to assist me and answer my queries within 5 minutes. It is apparent that Amy is an asset to Northridge and I have no doubt she gets through loads of customer queries each day, I'm sure any data analytics would highlight this, due to her excellent communication skills and technical skills. I never usually write reviews but I felt that such a positive, articulate and helpful person, should receive this feedback. Thank you Amy. Keep up the great work. I will definitely not hesitate to contact Northridge customer service again, given the exceptional service provided by Amy. Thank you. A seamless, prompt and helpful service.
Initially, I had a frustrating experience after financing a car through Northridge, especially when several undisclosed issues came to light shortly after delivery — the most serious being a large chip in the windscreen that quickly turned into a crack. At first, I felt unsupported, particularly given the distance from the dealer and the tight timelines involved in resolving the matter. It was an incredibly stressful situation, and I didn’t feel like my concerns were being heard. However, after further communication and escalation, I’m pleased to say that Northridge did step in to help resolve the issue fairly. They took my complaint seriously, reassessed the situation, and ultimately acted in line with consumer protection laws. While the process took some persistence, I’m now satisfied with how the matter was handled and the outcome that followed. I especially appreciate that Northridge acknowledged the dealer’s responsibility and helped ensure I wasn’t left to cover the cost of repairs myself. Once the right person got involved, the communication improved, and things moved much more smoothly. Mistakes and misunderstandings can happen, but what matters is how they’re handled. I’m grateful that Northridge ultimately did the right thing and supported me as a customer. Their low rates are indeed competitive, and with the resolution in place, I now feel more confident recommending them — just make sure to raise concerns early and document everything. Thank you to the team who helped turn this experience around
Had major problems with car dealership (Arnold Clark need I say more) northridge had zero interest in helping fight my case. Zero customer support. Just wanted their money back. Shambles of a company, steer clear of them.
Absolute shambles of a company. A family member of mine phoned them to say that they had paid half their finance back but was no longer in a position to pay due to loss of job and asked them to take the car back (which is an option to hand back the car once half of the agreement is paid). They told them that they could just try sell the car privately in order to get money to pay the outstanding balance. With people out of jobs no one wants to pay garage prices for private sales and we buy any car wasn’t offering enough either. But the finance company refused point blank to take back the car and kept advising to sell privately to get money for the settlement figure.
To counter a lot of the very negative reviews left... This is my first time financing a car and as such I had a few questions. I phoned Northridge and got through to a very helpful girl in customer services after about 2 rings. She was able to answer my questions and help me with changing my direct debit date, all over the phone.
All in my opinion.... Total lack of customer support in rejecting a faulty car. Avoid complying with statutory legislation. Avoid taking calls if they can - queues are ridiculous - often 1 hour plus. They appoint a Customer Communication Advisor to a case but won't allow you to speak to that person directly. The representatives that I have got through to are all junior in standing, unable to answer pretty much anything of any relevance, and seem to have been trained more in being obstructive, and even rude, more than anything else. I'd pay three times as much to avoid this company in the future and wish I'd checked their online reviews before agreeing to deal with them.
Will take funds without your knowledge Yesterday my bank account was showing Northridge had taken out £5135.35 from my account, without my knowledge. After speaking with an incredibly rude young lady on the phone, I realised they had sent a letter to my old address outlining the end of my PCP and detailing the settlement figure which I obviously never received. So, they send one letter, if you don't receive it or respond to it they will just take the money out of your account without a phone call, or additional letter. My husband was working away, so I had no funds whatsoever for 24 hours, no money to put fuel in my car and was terrified I was going to break down on the motorway with my baby in the car. So poor and the customer service was terrible, she just kept saying it was in my agreement (which I had signed 4 years ago) my bank withdrew the payment but it wasn't until the next day I had any money. Really worrying experience and they just didn't care in the slightest.
Northridge Finance is located at 1 Donegall Square S, Belfast BT1 5LR, UK
You can contact Northridge Finance at +44 800 917 0923
You can find directions to Northridge Finance by following this map link