This is the most appalling business I have ever worked with. Staff with no training, not doing the full day, being repeatedly promised that, yes, they could fulfil the conditions of the job, and then leaving the house dirty, with breakages and damages. Communications were ignored. Stunningly bad. Avoid at all costs.
I do not often write poor reviews and have left this while I have thought over but I feel I must add my opinion. I hired Home Hero to do a deep clean of a old property we were about to move into. I provided details of the house and links and was given a quote. This was arranged quickly via email. On the day of the clean the cleaners were prompt and friendly and appeared to be hardworking. I had asked for the carpets to be cleaned and after 1 carpet the machine broke which I was informed of quickly and told I would not be charged which was reasonable. I had to leave prior to the clean being finished for childcare. When I returned to the property I was happy with some areas but obviously not happy with others. Some areas had not been done thoroughly and there was a lack of attention to detail. The team had also left dirty clothes and drinks cans. It then became apparent that although I was quoted for cupboards (kitchen and bathroom) to be cleaned inside and out that this had not been done, and the kitchen was not in a state I would consider to be professionally deep cleaned. When I emailed to express my concerns I was told it 'turned out to be quite a big job' and, in my opinion, a small discount was offered. I would have preferred that they had been honest and up front that they didn't have time enough time to complete things, or said they would have to come back (although I did not have time prior to our belongings coming the next day). I then had to finish the cleaning myself which for personal reasons negated the point of paying a not insignificant sum to have it done in the first place. Overall I am afraid I was disappointed and would not use their services again.
very professional workers are really lovely would definitely recommend xx
very professional workers are really lovely would definitely recommend xx
Fantastic service!! Couldn't ask for a better cleaning company.. All staff are very friendly an do a brillent job.. Highly recommend
Home Hero Cleaning Ltd is located at 68-72 Newtownards Rd, Belfast BT4 1GW, UK
You can contact Home Hero Cleaning Ltd at +44 800 612 7581
You can find directions to Home Hero Cleaning Ltd by following this map link