Shnuggle

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Reviews

1. Ryan Cully ★★★★★

   Solid crib. Had a broken part from the factory but the support team was great and remedied this and sorted very quickly.

   almost 11 months ago
2. L. T. C ★☆☆☆☆

   Do not purchase any cots from this company. When I fully assembled the cot/crib, the cot sloped downwards. This only became apparent when we brought our baby home. We had to quickly adapt to this issue by padding the sloped areas, but when I contacted the store, they did not acknowledge this issue. I contacted the manufacturer, who acknowledged this was a faulty model and sent me parts to install onto the cot to fix this problem. I wrote back to the store to tell them what happened and received no response. The parts were difficult to install (required completely dismantling the cot) and came with no instructions. On top of all this, we had to do this with a week old baby. Reply to response: a lopsided bed where a newborn rolls down is not a small fault. This model should’ve been recalled. The remedial parts that were sent came with absolutely no instructions and required complete dissemble. This cot is hard to assemble in first place. It also does not last very long as even with the conversion kit, a kid approaching 12 months will easily outgrow

   1 year ago
3. Monica Ukich ★★★★★

   Australian customer here! I have the baby and toddler Schnuggle bath and couldn’t recommend them more. Such a simple, practical and safe design. I also want to acknowledge the customer service team at Schnuggle (Beckie and Michelle in particular) Thanks for such a prompt response and resolution to my query, you went above and beyond. Would definitely recommend your products to any new Mum or Dad. 10/10

   almost 2 years ago

1. Antonio Novais ★★★★★

   Shnuggle products are so well designed and really high quality. After doing a lot of research, there was no doubt Shnuggle were the brand that suited us best, with a very good price-quality relationship. They have a fantastic customer service, who always replied very promptly and went all of their way to assist us while keeping us updated. They really value the customer and are the best service we’ve had for a long time.

   almost 5 years ago
2. Mark McPhillips ★★★★★

   Brilliant products and company. Highly recommend.

   more 6 years ago
3. Craig Lennox ★★★★★

   Excellent customer service and products, will be recommending to anyone who needs baby products!!!

   more 6 years ago

1. R D ★☆☆☆☆

   Would not recommend this company. Horrendous customer service. The products seem fine (although not tested yet) but they are seriously let down by not caring about their customers and having no understanding of consumer law. We had delivery issues where the DPD Local driver didn’t deliver our items despite us being in the house. Shnuggle could not care less and told us we needed to sort with the courier ourselves, despite consumer law being very clear that the contract with couriers on this type of purchase is between the vendor and the courier and not the recipient - with many couriers refusing to deal directly with the recipient for this very reason. We eventually got our parcel on the second attempt but only because we suspected the delivery driver was near and had to go out into the street and hunt him down ourselves. Had we not done this we’d not have had the parcel delivered for a second time. Shnuggle made no attempt to support us, check in with us or offer to make any complaints for us. They didn’t even realise they had contracted with DPD Local and not DPD themselves. We spoke with Shnuggle 5 times during all of this and not once did they show any ounce of care - with the manager talking over us and taking the side of the delivery driver who couldn’t be bothered to get out of his van to walk to our house and saying it was out of their hands and they had nothing to do with DPD Local. At one point they said the words - “DPD Local do not work for us” which is absolutely laughable considering they contracted with them and paid them to deliver our parcel. We were told that if the second delivery was not made, we could only get a refund when the parcel arrived back with them and not the immediate refund which is clearly outlined in the Consumer Rights Act. We told them that if the parcel didn’t arrive we would call them back to request the refund that same afternoon and we were told “fine”. When we called back only 30 minutes later, the office was closed and they had failed to mention this earlier even from a courtesy perspective. It was clear they had omitted this information to antagonise the situation. Absolutely atrocious customer service. To make matters worse, having now had horrendous customer service to get the delivery to even arrive and having had to speak to Shnuggle more than 5 times about our order, we open the box to find only a Moses basket and no stand. We are yet to find out if they just forgot to put this in with our order or if they just decided to not mention this to us in any of the 5 calls that they would be sending it in 2 parts. I would recommend that you shop elsewhere and do not deal with Shnuggle directly. They are not pleasant to deal with and clearly uneducated in the law that they trade under. This is not something that instils us with any confidence or trust in their products.

   more 7 years ago
2. Marisa Lopez ★★★★★

   Products are amazing. Customer service is fabulous with dedicated caring staff. Can't recommend this company enough

   more 8 years ago

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