Next

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Reviews

1. Isak ★★★★★

   Costa - good service, give Izzy a raise

   almost 6 months ago
2. Ishara De Zoysa ★★★★★

   I been to longton (st3) next to collect my online order. The guy who served me is really polite and helpful.he had a big smile on his face. ( I am sorry I don't know his name. He is a tall young guy who worked on 11/05/25 at 5:15pm.) Thank you so much for your great service. We don't see this kind of good service nowadays. Thanks again.

   almost 9 months ago
3. Amelia Green ★☆☆☆☆

   I bought a pair of jeans for my partner from the Festival Park store, they ripped within the first use so returned them to the Longton Store (as I had been turned away at festival park because it was browsing hours and I was in the area) I returned them to the Longton Store, which I've picked up today, taken them home to find they're not the right pair of jeans and also cheaper than the ones I originally purchased! A complete waste of my time as I will now have to go back to store to resolve this. I have been on hold for almost half an hour trying to get through to customer service!

   1 year ago

1. Jayne Birkin ★★☆☆☆

   Shocking service no staff stood upstairs ringing bell for service no one about had to take all shopping down stairs to pay then they wonder why people shop on line

   almost 2 years ago
2. Julie H ★★★★☆

   Big car park just outside, lovely clothes, ££. Can pick up and collect. Costa coffee upstairs. Friendly staff. I just wished they could do bigger sizes to try on as if your plus size you have to order everything which then makes it two trips to the shop or pay for delivery and collection .

   almost 3 years ago
3. Angela Barbieri ★★☆☆☆

   Collected part of an order on Monday 13th Jan rest of order should have been available from Wednesday 15th January, both from Longton Stoke on Trent. Ordering from Festival Park was a pleasure, very friendly helpful girl. Unfortunately my Longton experience very different. Man who gave me my order on the 13th, very miserable obviously didn’t want to be there. The part of the order which should have been available 15th Jan got lost in the system. Lady on phone arranged for a stock item to be left for collection today19th Jan from Men’s dept. No staff serving in men’s dept! One poor girl serving both homeware and men’s and trying to order furniture for another customer, called for help twice, none came! After waiting 10 minutes went downstairs to find someone myself. Young lad came up read my text message and my receipt, after explaining what they said, as he didn’t understand!! He fetched the item then tried to charge me again and for a bag! I know it’s not there fault there is not enough staff but I feel that the service was really not good enough. Service poor more help needed, too much expectedly of young inexperienced staff !

   more 6 years ago

1. Marta L. ★★★★★

   Lovely next, great products and lovely staff. They also got a Costa upstairs, which is a bonus :)

   more 8 years ago
2. Ellie Gingell ★★★★☆

   I just love Next, the quality of the products speaks for itself. The staff are friendly enough. The store is always neat and tidy, although could do with sizing being in correct order. Nice for a shopping trip as a change to shopping online.

   more 8 years ago

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