Halfords - Brighton Brighton, Brighton and Hove

Reviews

1. Nicki Day-Garman ★★★★★

   Thank you hugely to Phil who has helped me again with a car seat, first with advice a while back & then again today he’sshowed me personally in my car as it was already fitted how to adjust & positioning etc. To have an employee who is helpful, kind, who goes above and beyond is amazing.. thank you so much as I really needed expert advice- which I got!

   almost 8 months ago
2. K J ★☆☆☆☆

   Came here to get my headlight replaced on my car. Was told by the repair man it couldn't be done there as he would have to take the entire bumper off. He suggested i take my car to a mechanic. It was getting dark and i needed job doing that day. I took my car to a diffrent halfords who did the job straight away. I will definitely not be returning to halfords on lewes road! I definitely wouldn't recommend halfords on lewes road.

   almost 8 months ago
3. Illy M ★★★☆☆

   Went to this store to get a car battery changed. First time was told they don't have enough staff. Came back on the day it was good, but yet again I was told that they didn't have the staff to do it, but booked the job the following day. The third time came in in high expectations just to be told that because of the location of the battery they won't be able to do the job. I wouldn't go there again to get a battery changed.

   almost 9 months ago

1. Jade Hatton ★★★★★

   Went 2 weeks ago roughly as needed a new headlight fitted. They're so dam fiddly and Louis was polite, friendly and professional. He made the job look so easy, I was in and out within 10 minutes. They were fairly busy as they always are and as a female, when dealing with anything cars, I've been made to feel like a bit of an idiot. But he was reassuring and made me feel like a valued customer.

   almost 10 months ago
2. A Cook ★★★★☆

   We were hugely impressed by Ollie the only staff member up in the bicycle counter. He serviced us with a smile despite having already serviced many more customers before us. We had loads of questions, helped us choose the right bicycles / accessories for children (pictures attached) as well as gauging the right size for my wife, which although we haven't purchased this yet we will return to Halfords because of this experience. Staffing levels is the only reason this isn't five stars. We hope that this staffing issue is temporary as it would be a shame to see amazing staff like Ollie burn out due to lack of adequate staffing on the shop floor.

   1 year ago
3. Louise Bell ★★★★★

   I visited this branch on Saturday 18/2/23. The lady who served me was lovely and offered a £5 discount. The gentleman who fitted my new headlight bulbs was so helpful and even gave my lights a little clean with t-cut. Many thanks

   almost 3 years ago

1. sally turner ★★★★★

   had to change my number plates, was dreading dealing with the paperwork. To my surprise it was super easy and a pleasure to deal with the young lady on the till and the gentleman who changed my plates was a pure delight. So wonderful to see happy, helpful staff!

   almost 3 years ago
2. Sandy ★★☆☆☆

   I'm giving two stars as the actual repair of the windscreen was good. But the customer service I recieved today was horrendous. I arrived a little earlier than the slot I had booked online and was told to wait inside. I then was ignored for 45 minutes. In this 45 minute wait my windscreen wasn't being repaired, I was waiting for someone to speak to me to sign the forms so it could be repaired. If one person had taken the time to let me know how long the wait was going to be I wouldn't have minded so much but I was ignored by everyone who worked in the store. Communication is everything and it was severely lacking. At one point I wondered if I had been missed but then overheard a member of staff discuss with another colleague how long the wait would be for another customer, gesturing to me saying "we need to repair her windscreen" I then tried to get her attention to ask how long I should expect to wait and she silenced me with her hand and said "just a second". She then walked off to do something else and then informed me I'd need to wait another 10/15 minutes. Luckily it wasn't that long just another 5. So by this point I had been waiting 50 minutes and was told it would take another 20 to repair the chip. The actual fixing of the chip was speedy and she managed my expectations by warning beforehand that she wouldn't be able to fully remove the chip but it would less visible and safe. It was absolutely pointless booking a slot beforehand as that time was completely ignored with people being seen before me who turned up after me. Shocking services, I would not recommend this branch.

   almost 3 years ago
3. Dave Stephens ★★★★★

   Great service from Matt in bulbs at Lewes Road branch in Brighton. Absolute attention to what was a very difficult job in a tight space. Turned what could have been a nightmare into a pleasant experience because of his confidence and care to detail. Well worth the cost. Highly recommended.

   almost 3 years ago

1. Claire Keen ★☆☆☆☆

   Was not impressed with the customer service. Wanted to buy a particular bike, foldable, which I saw on their website. They didn't have any on display, and I thought they would go through their website with me, to help pick the correct one for me. I wanted to buy from Halfords, as I bought from their before, and was helped really well. All I got this time though was being given two models, probably are okay, without asking me what I wanted (A little short travel runaround) then said to come back in two weeks, as they should have more on display. Oh and was also told that the only one they had out, the foldable mechanism was broken. I bought one from somewhere else. What a shame.

   almost 3 years ago

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