Absolutely seamless service! Perfect automation, amazing comms, full service and mot completed without issue! Cannot recommend highly enough.
KIS Auto Service has done it again! I’ve been trusting them with my car for the past three years, and they never fail to impress. No matter the issue, their team handles everything with utmost professionalism, taking the time to explain every detail of the work carried out in a clear and friendly way. Their easy service lockers are a game-changer, making drop-off and pick-up a breeze. A special shoutout to Steve and Matt for their speedy, top-notch service in sorting out my car this time.
booked for MOT check. dropped off around 10 in the morning and its already finished in less than 2 hours. very responsive via email as well.
After breaking down, I was taken to Kis Autocenters Ltd by the recovery company. Not ideal to break down but a real silver lining with finding a garage that goes out of its way to help the customer. They have now fixed up my 20yr old truck to be in the best condition for its status. Fantastic communication throughout the process and clear on pricing etc.
The work itself, no fault. I spent well over £200 getting MOTs on 2 cars and paying for 1 to be serviced in November, 2024. The issue: The first car, despite sending a note asking for the locker access code the night before (as I work during the day), it never came. I had to throw the key under the garage shutters at night. The next day, I rang up to advise, I was told ‘well you didn’t ask for the code earlier than on the day’. I corrected the man that actually we did. No apology, only ‘well I have to get back to other customers now trying to ring in, we’ll check for your key when we can’. I politely advised I had spent £200 on a car service and MOT, though other customers are important to him, to me being reassured my keys are found is more important. Second car, I use this car for work and have business insurance on it, I claim fuel for my work. Without the car I cannot get this money back. KIS sent a text a day before stating they’re cancelling all appointments due to their MOT roller door being broken. No apologies. I had to chase this and could only be seen 9 days later.. I lost money that week as I couldn’t use my car with business insurance. My emails were 90% ignored too. Also tried to overcharge for the second MOT and an email receipt with the correct cost had to be highlighted to them in a follow-up call by us! Customer service skills and care very poor. I had a good experience here in 2023, this year it was terrible. I will be avoiding this company next year.
Book online on their website, you get email confirmation. You get a text early am on the day (with door code + code for locker to drop your keys), you are expected to drop off your car outside unit 9 in parking bays (early 8/9am if you booked service and MOT). You can walk to Asda or MacDonald or Matalan or M&S nearby (5-10 mins walking distance) and you will get a text when car is ready to collect + details of how to pay online (if not pre-paid). Definitely recommend and I will use them every time going forward.
Slickest, quickest most efficient garage I could wish for! RAC recovered us to this garage Saturday evening, collected the car with new fan belt and a smile 1030 Monday morning!
I dropped my car in to have the aircon regassed. Later that day i received an email saying that they had changed the oil in my car. When pushed they admitted that they had put the wrong oil into my car (that was there to have the aircon regassed). they did eventually put the correct oil into my car and regas the aircon. It took them 2 days to do this. awful, it would have been easier to do it myself. Edit: I see the garage have responded and misrepresented the issue. They put 5w40 synth c1 into a 5w40 synth c3 engine. The issue was never the weight, it was the grade. That just proves my point. And remember; they were there to regas the aircon.
Used this garage for service and MOT for the first time recently. Competitively priced and friendly front of house. The locker system is easy to use and convenient for dropping my car off before normal opening hours so didn't impact on my work. Would have no hesitation in recommending to others and will be using myself again.
I've used this company for years now and I always have a positive experience. Today was my MOT. I used the locker system and it was easy. One of the mechanics was on site just before 7am working away already and still had time to answer my question and was pleasant and helpful. The gentleman I spoke to on the phone regarding the work I needed was helpful and clear and I felt the price was fair and very competitive. I always recommend this garage with no hesitation. Thank you Hi Kis, in reply to your reply.. firstly you're welcome as you've always helped me out without any profiteering, you're basically real, genuine people and that's rare these days... But also I assumed your Director was a mechanic because he seemed to have been working on a car but great he still gets stuck in ;)
Kis Autocentres ltd is located at UNIT B8-B11, ENTERPRISE ESTATE, Crowhurst Rd, Hollingbury, Brighton and Hove, Brighton BN1 8AF, UK
You can contact Kis Autocentres ltd at +44 1273 726529
You can find directions to Kis Autocentres ltd by following this map link