2 dark haired girls working - lots of tables dirty whilst they ignored them and chatted- counter lady with glasses unhelpful, slow and rude giggling about customers with other staff member. Awful
A cozy spot located inside a charming bookstore. A great place to relax with a book or work with a laptop while enjoying a diverse menu. The coffee was perfect. They do have cakes and pastry items too for reasonable prices. They offer free wi-fi as well. The friendly and attentive staff enhance the overall pleasant experience.
Beautiful, Affordable and Quality Beverages! Cafe W (Waterstones) is an absolutely beautiful location, the library itself is gorgeous, with the upstairs cafe being potentially even more so. There are plenty of options regarding seating, as well as elevator access for disabled access - the elevator itself is quite small however so fitting a wheelchair may be difficult. The beverages and service are something else honestly. The staff are lovely and don’t mind a good chat, and the coffees, hot chocolates and tea is all to die for. There are many syrups from pumpkin spice to hazelnut, and tea options from earl gray to rooibos. Hot chocolates are stacked with marshmallows and whipped cream, and coffees with gorgeous latte art that is top tier. Not to mention, 90% of menu items range from £2-4, making the quality for affordability balance incredibly worthwhile. Thank you to everybody at cafe W for the amazing experience, and I can guarantee that I will return in the future! Keep up the amazing work and I look forward to visiting again very soon!
Impolite
Ignore previous bad reviews this is one of the best places for coffee, snacks etc in central Swansea. Always busy, very efficiently run and food looks fresh with a varied selection. Also 5 star hygiene rating and friendly staff, highly recommended.
Disappointed to say the least (Twice) If you want to buy a book this is the place to go, however if you want a coffee in the upstairs cafe don't waste your time. Went with my good lady a few months ago and the gentleman behind the counter took our order and 30 minutes later we had our coffee and tea...no food had been ordered, Last week we went again and before i had even placed my order the flustered young lady behind the counter said directly to me that if i wanted to place an order she couldn't take it for at least 30minutes as she was too busy. We walked away followed by 3 other couples. This is not the way to run a business. I will add that on both occasions they had been on their own to serve and make the orders.
Cafe W is located at The Carlton Cinema, 17 Whitewalls, Swansea SA1 3AG, UK
You can contact Cafe W at +44 1792 463567
You can find directions to Cafe W by following this map link