Mermaid Dental Care Lewes Dentist in Lewes

Reviews

1. Sophie Athena Mae ★☆☆☆☆

   The dentist we saw here was atrocious and completely uncaring. My daughter went in with extreme tooth pain and after doing an xray she claimed there was nothing wrong with the tooth and she just had to brush more. The next day when the pain got so bad she was screaming in agony, we called to ask for antibiotics and she said she was going on her lunch break and then later refused to prescribe any without another appointment days later. We ended up going to children's a&e who helped with pain relief, gave her anti nausea medication as she was throwing up constantly and antibiotics. When we went to another emergency dentist the next day, they confirmed the tooth was deeply infected and did the necessary treatment. Do not trust this dental practice with a child in pain. This was deeply traumatic for us.

   almost 6 months ago
2. Sandra Maria Tom ★★★★★

   Excellent service. The dentist was caring and skilled (Nancy) and the reception staff, especially the reception boy, made everything easy and pleasant. Painless experience Thank you team

   almost 9 months ago
3. Shane ★★★★★

   The reception staff are always incredibly helpful and go above and beyond to accommodate and Kevin our dentist is fantastic in everything he does for you - Kind professional and diligent. The best dental practice I have ever attended in over 60 years since I was a toddler. I wouldn't hesitate to recommend Mermaid to anyone I know.

   almost 9 months ago

1. Shane Urry ★★★★★

   Booked under Sakhib Syed — he’s absolutely amazing! Not only is he incredibly kind, but he also takes the time to connect with you on a personal level. What stood out most is that he remembered me even after months had passed, which shows how much he truly cares about his clients. He makes you feel comfortable, listened to, and valued. I highly recommend him to anyone looking for someone who goes above and beyond.

   almost 10 months ago
2. Suzanne Harvey ★★★★★

   Recently had new dentures made here Kevin was brilliant, he explained every step and the final fitting was perfect.Very pleased with my new smile. Best I’ve had made so far. Would recommend this practice.

   almost 11 months ago
3. Jennifer Watson ★☆☆☆☆

   My daughter has been in agony on and off with her wisdom teeth. There's been the typical response of giving antibiotics and stalling to take the teeth out..even though we know that is the permanent solution. She was told she would need an xray but they couldn't do one for weeks but she could get one done privately sooner so they could see the problem with the wisdom tooth before deciding what action to take. She paid £80 to get the xray done and has been chasing them over for over a week to find out what they will do to resolve the problem. There is another problem though, that being the receptionists who either don't seem to be available to ever answer the phone or who are deliberately not getting back to her despite her leaving messages asking them to do so. There seems to be a complete lack of any empathy for the patient despite the website stating, 'Here at Simplybright our ethos is centred around ensuring that our patients receive the highest quality of service from when they first enter and meet our reception team to the care provided by our clinical staff.' My daughter just wants her tooth pain caused by the wisdom tooth resolved permanently...surely it can't be that impossible!

   almost 3 years ago

1. Melissa Mungovan ★★★★★

   Excellent! Really great dental care, Peter is fantastic at making you feel at ease and providing professional and pain free care.

   almost 3 years ago
2. Nicole Elton-Shewan ★☆☆☆☆

   I would not recommend this dental practice. There used to be a very good dentist but sadly he left and there have been numerous changes since. My last visit as a private patient has forced me to find a new dentist!

   almost 3 years ago
3. Robert Owens ★☆☆☆☆

   After having my last appointment cancelled and then Covid and now to be be told I'm no longer on the books, not been for 3 year. Unfortunately I need help with an emergency, but they will not see me, as I was under the NHS umbrella. I admit that I do actually have insurance, but didn't mention it as they were fobbing me off, but as they treated me so badly, its time to move. I liked Dan, the rest were rubbish. Lucky we can afford to move. My advice is to avoid.

   almost 4 years ago

1. Hayley Gray ★☆☆☆☆

   The stuff nightmares are made of. Antonio performed an extraction which included an hour of yanking and drilling. Sent me home believing it was all removed to my relief, only for me to discover 3 days later at the emergency dentist that he had left the roots in & protruding from my gum (see photo attached) and the nerve exposed. He now denies all knowledge and has even tried to blame me for misunderstanding what he said. Other staff are nice enough but if you are referred to him, maybe think twice. There's a reason he has spaces available.

   more 9 years ago

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