Vybe hair design Beauty Salon in Brighton, Brighton and Hove

Reviews

1. mithra francis ★★★★★

   Recently I did my hair color in vybe .It was an amazing experience for me. David did perfectly.I was so scared in the beginning about the colors and all but David suggested a nice color for my skin tone.Once he was done I was extremely happy with the outcome. My color, cut and overall look was great. I was so happy to see my hair look so great and I loved everything that was done. I highly recommend this salon for your new look because it's worth it.

   almost 3 years ago
2. Carolyn Jackson ★★★★★

   I went to Vybe in Brighton today and had a full head of highlights, cut and blow dried by David. He has done a fantastic job and I am so pleased with the end result. I have really thin/fine hair that is really difficult to style, David listened to what I wanted and took his time to get the end result I wanted. It looks fantastic. I would definitely recommend going here. P.S. Terry makes a lovely cup of coffee. Xx

   almost 3 years ago
3. Beth Hemsley ★★★★★

   I was very nervous about going to a new place for my hair but I cannot be more thrilled with the outcome. David was amazing! He was professional, made me feel at ease and really looked after me. Terry was also great. Can’t recommend enough. So happy with the results and will be heading back in the new year

   almost 3 years ago

1. Kim G ★★★★★

   Two days before a big job interview, I had an absolute nightmare of a haircut at a different Brighton hair salon. It was so awful that I went home and cried. The following day, in a blind panic, I walked around Brighton, visiting what felt like every hair salon asking if anyone could fit me in last minute to rescue my poor hair. Everywhere was fully booked and I was about to give up until I visited Vybe and met the amazing David. He agreed my hair wasn't a masterpiece but promised he could fix it. Not only did David make me feel immediately feel at ease, but he stayed past closing time to sort out my hair. He gave me one of the best haircuts I've ever had, which ironically ended up being cheaper than the original disaster cut! I have recommended Vybe and David to so many people since and I will 100% be going back! PS: I didn't get the job, but I guess you can't have everything!

   almost 3 years ago
2. Leah Milner ★★★★★

   David was fantastic and did my pink balayage beautifully. Also a pleasure to chat to. Will definitely be coming back. He is a highly skilled colourist.

   almost 3 years ago
3. Marianna Henley ★★★★★

   The salon is lovely, David was amazing, he took the time to ensure my hair was how I wanted it and ensured I was happy with the style and cut before it was completed. I would definitely go back. I moved to the UK from Oz a couple months ago. I have only ever had one hairdresser back home who first cut my hair short and styled it, and I always went back there. Finding a new hairdresser meant alot to me. And I'm glad I found David! He is wonderful to talk with also :)

   more 6 years ago

1. Olivia Stubbings ★★★★★

   Had a great experience using the treatwell deal to get a curly blow dry with ghd curls. Warren did my hair and made me feel so relaxed and welcomed with a lovely cup of tea and great chat. The look lasted for most of the day and when it dropped out a bit, it still had a nice curly look to it at the end of the day! Would definitely return!

   more 7 years ago
2. Sophie Harris ★☆☆☆☆

   Easily the worst experience with a salon I’ve ever had. For a company that says how important customer service is, I was treated awfully. 1. I asked for a balayage to cover my roots that had grown out from previous highlights and blend in, stylist said I should have highlights instead as it would ‘look the same’. She proceeded, and the end result was poor to say the least. Pics for evidence. The lighting in the salon is bad, as a few staff mentioned prior. I had a blow dry which wasn’t completed properly. I was only able to see the mess they made once I had stepped out into natural lighting. 2. Went into the salon to ask for them to fix my hair, and was introduced to Warren who agreed it was awful, and booked me in for a fix up. I went in and had the treatment done. I heard conversations where the manager/owner was telling Warren to charge me full if I didn’t complain, but if i did complain I should just be charged £30. Red flag. Treatment finished and looked better. Was told I had to pay £30 for the blow dry, so I paid without argument. Stepped out into natural light, and instead of brown to match my natural hair colour the top of my hair was now auburn/ginger. Pic attached. 3. Emailed saying I wasn’t happy as I now have ruined hair (my hair is long so it’s not an easy fix as it needs to grow out), and that I wanted a refund. Michelle told me to speak to Jay, another stylist, so he could fix it. I said no as I’ve already had 2 treatments and I don’t want another bad one, so I asked for a full refund again. 4. They ignored my emails and messages for a month. They previously responded nearly instantly. Found out they blocked my Facebook account, so messaged them on my partners account. Michelle replied saying she would email me her situation. A few days pass and we try to message them on my partners account. This account is now blocked. 5. I send an email (all emails and messages sent were polite and professional) saying how I know they’ve blocked us, and we’ll have to take it further if we don’t hear back. Funnily enough, they respond in 20 minutes, disputing my claims, saying it was MY fault, and that I was threatening and harassing them along with other lies. Regardless of however many years of experience their team have they still cannot provide such good service so don’t be fooled. I have read many reviews from this hair salon, before they were called Vybe Hair Design, one main point being their unprofessional behaviour. I also felt this when having my hair done, the eye rolling and the little comments that were made around the team made me feel uncomfortable. It’s very clear they shouldn’t be running a business if this is their attitude towards complaints and business in general. I’ve had opinions from other salons saying the result was awful. Edit: in response to the below comment, as stated before, no threatening took place, it's a shame you have to twist words. Small claims court was an option because you refused to refund or even respond. It was an option, not a threat. You chose to ignore us for over a month, which led us to seek other options.

   more 7 years ago

FAQs