I honestly can’t thank the team here enough. I went in expecting to pay for the fitting of my side mirror cap/indicator, but one of the guys kindly fitted the parts for free after being completely honest that it only took 5–10 minutes. It really meant a lot to me - very helpful and transparent!
Had a mot booked for the Thursday after having it booked weeks in advance. Gets cancelled on Wednesday lunch time day before. Judging by another review they knew they were gonna have to cancel much earlier but decided to wait till the last minute. Wasn't offered any other dates to bring in my vehicle. Was offered to still get my service done, pointless without getting my mot done. No mention of discount or any reason to return. 2 out of 3 years they've cancelled the day before. Due to lack of qualified staff. Who would think having having 2 mot testers in a branch would be so difficult.
Service and MoT done on my Mercedes C250d at a fraction of the price of the main dealer. Booking, reception, handover, call about progress and collection all done smoothly and politely. A couple of advisories, but no pressure to do them immediately and no sense that they were exaggerating issues to get work. I'd certainly go there again.
They did a good job. Booked the tyres through Asda Tyres and they fitted the tyres. Staff were friendly and quick. They were the only tyre shop in the area that would fit a tyre on a Sunday which is great.
I can't fault the price for a service & MOT (which is competitive providing there are no faults found on you car), however when I opened my bonnet a couple of weeks after the service I found my engine cover and air intake hose had been cracked. Accidents do happen, but if you damage a person's vehicle when they've paid for it to be serviced, at the very least I would expect the garage to make the customer aware. I would also expect them to fit a replacement part or compensate accordingly. Based on this experience, I would advise customers to avoid this garage and pay a bit more to have your car serviced by a more trustworthy independent.
Needed new tires, And Formula One autocentre came through, Great prices, friendly staff and not afraid to fit tires to something they'd not done before ( a couple of places didn't want to fit tires to a Hummer as quote "they're big wheels and tires" No such worries with F O A, took it in their stride and did a great job.. Thanks Guys I'll be back !! as Arnie says
0/5 Shocking service do not use this garage. They will scam you and don't give a toss about poor workmanship or customer service. Upon collecting I was told the price is different in store than on the website and they applied the maximum charge with additional 'Specialist oil' they cant specify and I didn't ask for. The management was unempathetic when I brought up the issues and was dismissive towards my questions and tried to escalate the situation beyond what it was. Despite the heavy prices they did not carry out any of the services they mentioned. Will not be returning and I advise against anybody using this garage. Lucky this has not been sent to trading standards, save yourself the hassle.
Absolutely terrible service, pre booked my car for an appointment, dropped it off in the morning to be fixed and said they would call once it’s done but never did, I turned up to the garage at the time it should of been finished but told me to come back next day as they couldn’t fix the problem, so came back the next day but he says the same thing, I believe the mans name was Tommy who is the receptionist or manger. They have no respect towards a customer and their time. and I strongly advise no one to go here.
The rudest and quite frankly the most useless group of people working for this garage. On two occasions we were told to come and collect our car, this involved taking time off work bringing our young child and all sorts to get pick the car up. On both occasions the car was still up in the air with the bonnet up still being worked on. If I asked the staff why I’ve been told to come up they didn’t seem to understand the problem with it. Not only this the staff on several occasions were unbelievably rude to me and my wife. When she asked how long the car would be after waiting half hour (after being told the car was ready) she got grunted at and then ignored! She found this incredibly uncomfortable. Avoid at all costs, rude staff, changing quote prices and complete time wasters.
Absolutely terrible disgusting service I have received from this company !!! when you buy new ties you expect to get a matching pair but not this place !!! Rude staff and extremely rude customer services no wonder why the take ages to answer the phone with all the complaints they get would not recommend you take your vehicles to this place and they certainly will not rectify their mistakes and this was the Norwich branch !!! The attitude is absolutely appalling on customer services side and the workshop side arguing with customers when they know they’ve put the wrong tires on this place has now cost me another new tire plus the tracking and more I wish I would’ve read the reviews before I even took my vehicle to this place customer services could do with going on a course how to treat members of the public and paying customers it’s like a major big deal for them to put their mistake right !! and then to be told that they go seat to have to ask there regional manager if they could rectify the mistake one big joke do not use them at all worse place ever and didn’t seem to care about reviews if this was my company and I had people work for me who were speaking to customers like that they would be sacked !! not happy at all the s a under statement !! WARNING do not use this place at all never in my life have I experienced this read reviews before you get any ties put on from this company
Formula One Autocentres - Norwich is located at 81 Barn Rd, Norwich NR2 4UB, UK
You can contact Formula One Autocentres - Norwich at +44 1603 305600
You can find directions to Formula One Autocentres - Norwich by following this map link