CarShop Service Centre - Norwich Norwich

Reviews

1. Paulina Kopysc ★★★☆☆

   Very tidy place. The person on the main reception is always kind, informative, and welcoming. I've been having no issues with them until last year when I took my car to Bristol and they couldn't even find my booking on the system. This year, I was back in the Norwich store. They tried to charge me for MOT even if I've said I am on premium and didn't pay. Then they offered car services for almost £300. Finally, at the end, I did not agree with that as it was too expensive compared to other places, and the lady behind the desk said I could have it done anywhere. Wish I knew that from the beginning. I didn't feel very comfortable with the person behind the desk changing because they had to go do other things as well and in 10 minutes time I've spoke to 3 ladies and had to repeat myself 3 times. When accidently looking at one of their computers, they've had clothing shopping cart open and searching for clothes online. I still have to come back next year, but after that, nope.

   1 year ago
2. Jonathan Loome ★★☆☆☆

   Great sales team, shame they are not backed up by the service team. They weren't able to fix a simple washer problem, rushed and incompetent work has resulted in me driving around until June without working washers. Also I love that they park the disabled customers car at the back of the car park not in the disabled bay. I have a mobility issue and have a blue badge, so the lack of care and consideration just flows through the service team. Thanks Sam and the service team first rate workmanship, have to proud of this one. Honestly don't buy the extended warranty, you will only be left feeling disappointed and let down. Every question is met with a "don't know" "blame brexit" " we can't" The sales team are great, let down by service.

   almost 2 years ago
3. Melissa Taylor ★☆☆☆☆

   Once again I’m having to pay for CarShop’s shoddy service. Now only 8 months on I’m having a rather expensive, but avoidable issue. As you can see from the photo, my car was ‘supposedly’ serviced before sale at over 25,000 miles. Now my car being on only 30,000 miles, my spark plugs are so old they have overheated my coils causing a misfire in one of my cylinders. To me, this shows that CarShop did not change something so basic and cheap as spark plugs, now causing me to get a whole new coil pack for a 4 year old car which costs around £300. I’d like to reiterate that this expensive repair would have been avoidable if they had changed the spark plugs. So I would like to warn anyone who is thinking of purchasing a car from CarShop, not to, as they do not service their cars properly.

   almost 2 years ago

1. Martin Fish ★★★★★

   Couldn't be more helpful, ollie was really good at his job made me and my partner at ease and Couldn't be more helpful and I bought a brilliant car

   almost 3 years ago
2. Adrian Manning ★★★★★

   After numerous issues with my new vehicle, which I have to add have been dealt with in a somewhat professional manner ,previously. I cannot but credit Craig, call yesterday, fixed today . My expirence had been tainted somewhat but this gentleman has stepped up and carried himself . Michelle who I spoke to earlier ( ps I never phone to award ) was great in the way I finally have been dealt with , he's a credit to your company ,thanks Craig!

   almost 4 years ago
3. Ken Roberts ★★★★★

   Excellent service from a great team for a fair price. Very helpful and keen to make sure your visit goes smoothly. I didn't buy my car from here, but would seriously consider it next time. The service center can't be faulted. Very knowledgeable and will make sure your car is running correctly. I use them for all my servicing and repairs for the family's cars.

   more 6 years ago

1. Helen Mcclennon ★★★★★

   Absolutely astounding MOT and service. Never had an experience like it from any other garage with all the years I've been driving. Got a personalised video of the car and the main MOT points as well as what needed fixing and options to then click to authorise the repair. So easy and straightforward. Managed to work around my schedule and let me bring it in over an hour before it was scheduled in. As well as that, let me hire out a courtesy car despite not pre booking it. The ladies on the service reception were stars, so kind and helpful. To put the icing on the cake, came out and the car was clean !! Definitely recommend using the Car Shop Service Centre. See you next year :)

   more 6 years ago
2. Alice Drewitt ★★★★★

   Took my car in for 2 new front tyres. The mechanic Christian was a friendly, professional and service with a smile he did a fabulous job. Speedy replacement and balancing. Even wash my car wheels down afterwards. Happy to return.

   more 6 years ago

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