Dunelm Bedford

Reviews

1. I. P. ★★☆☆☆

   Useless customer service. Literally all of them standing and staring at me and no one even thought to ask if I needed anything as i was standing and waiting on click & collect point. Then i asked the first one passed next to me and she seemed pissed that I’ve interrupted whatever she was doing, i asked her politely and said thank you and not even a smile or “your welcome “ back. Great, young stuff needs to learn.

   almost 8 months ago
2. Robel Asfaw ★☆☆☆☆

   I visited the store yesterday to exchange an item I had purchased just two days earlier from the same location. I didn’t bring the receipt, assuming I could show proof of purchase through Apple Wallet. When I approached the manager and explained that the item description was incorrect and I wanted to exchange it, she was very dismissive—especially after I mentioned I didn’t have the receipt. She refused to even look at my Apple Wallet, even though I had only bought one item. Her attitude felt condescending, and she seemed to take satisfaction in telling me there was nothing she could do. I hadn’t used the item, so I went back home, searched through the bin to find the receipt, and returned to the store. What surprised me most was the manager’s disappointed reaction when she saw I had come back with the receipt. I fully respect the store’s policy that a receipt is required; my issue isn’t with the rule but with the manager’s attitude and lack of basic customer service. Her smirking and dismissive manner were unnecessary and unprofessional. I wasn’t planning to write a review, but after seeing other comments about similar staff behavior and management issues, I felt it was important to share my experience. It’s disappointing to see such poor communication and lack of care in a customer-facing role.

   almost 9 months ago
3. Mirza Rabi ★☆☆☆☆

   I recently visited your store again, having been a customer before, but this time the experience was extremely disappointing. The way your employee Will spoke to us was shockingly rude and unprofessional. It’s unacceptable to treat people this way. At the very least, please provide basic customer service training before letting staff deal with the public. Teach them how to speak to people with respect. After this experience, it’s hard to want to return. Please take this seriously. Thank you

   almost 10 months ago

1. Sarah Caunt ★☆☆☆☆

   I’ve recently used the made to measure service where I purchased a Roman blind with black out lining. I am so disappointed with the blind as there are around 13 visible holes in the material where lining is stitched. It looks like such a poor quality blind and just crap. I raised a compliant with customer service and all they say is the T&Cs mentioned there may be tack stitches and therefore they can’t issue a refund and tell me to ‘have a nice day’. I had a lengthy conversation with the sales person in store about what I wanted, this is for my baby’s nursery hence needing black out, and it was never mentioned that there may be several large holes in the fabric otherwise I would not have made the purchase of £150. This blind cannot be used, such a waste of money. So so disappointed with Dunelm customer service. You either need to improve the manufacturing or to train your staff better to advise against black out lining.

   1 year ago
2. Fatima Sogiawalla ★★★★★

   Overall good store ,wide variety of home decor , furniture , small appliances all I one roof .Good quality products .

   almost 3 years ago
3. Hazel Bourne ★★★★★

   Great for bedding, curtains and excellent lighting upstairs, unfortunately coffee shop closed but do a problem beyond their control. Two and half hour parking for free, disabled spaces near shop.

   almost 3 years ago

1. Shelly-Ann S. ★★★★☆

   I did not get to peruse the entire store. But I am satisfied with what I saw so far. The store carries an assortment of household items and clothing. You can get sheets, duvets, pillows, throw pillows, towels, robes, onesies, rugs, furniture, wares, vintage inspired appliances which can be matched (50s inspired kettles & toasters), lights, unique plant pots/garden ornaments, lamps etc. Staff are very helpful. Prices are mixed but comparable with other stores. The reductions are good but comparable. It's worth a visit.

   almost 3 years ago
2. Sarahellen Melton Warren ★☆☆☆☆

   They looked at me funny when I went in last time. They were a bit funny on the door towards me. This time they wouldn't allow my scooter in I had to park it outside but who would look after it?. Would they take responsibility No. So I parked it inside. On the tills they were very strange towards me. Wouldn't let me question the price of an item nor would they call the person over. When I went to speak to the person I overheard them talking behind me about me. It was very rude and uncomfortable to be there. I should have just left but I needed the items.

   almost 3 years ago

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