TPS Milton Keynes Car Repair Garage in Fenny Stratford, Bletchley

Reviews

1. Neil Jolly ★☆☆☆☆

   What is the point of TPS. Well it seems VAG have instructed all their garages and parts retailers to not give out parts because people will buy off the internet. Well what a suprise when a genuine part from TPS through VW costs £400 and only £100 on the net. VAG are not doing themselves any favours because their reputation is built on the old school VW beetle and bus and without that reputation their sales will eventually drop. But then that's no biggy when we are all going to be driving round in disposable white goods. I'm afraid the car industry is turning into Currys PC world.

   almost 11 months ago
2. Woof Doggy ★☆☆☆☆

   This establishment has been a 5 star for years, fantastic knowledge for those of us that fix our own cars. Since they have changed policy and no longer supply the general public I can't give more than a 1 star. I don't want a list of local approved garages who charge me labour, just the ability to buy genuine parts. Real shame.

   1 year ago
3. Riaz Khan ★★★☆☆

   It was easier to order parts pre covid lock down because you could go into the shop. Now you have to call on the phone and I have experienced a long wait when you are put on hold and when you do place an order, it has to be paid by card. All in all you need a good part of an hour in my experience.

   almost 3 years ago

1. colin stevenson ★★★★★

   Great staff and looked after me as always

   almost 3 years ago
2. Karen Creasey ★★★★★

   Great service and knowledgeable staff, would definitely recommend and go back

   almost 3 years ago
3. Dan Kemal ★☆☆☆☆

   Very unhelpful. Wouldn’t sell to anyone without a trade account. They wouldn’t even help me to check if a part was in stock, no, you need a trade account. NOWHERE on their website does it state that you need a trade account. Very poor customer service, was rude, I don’t recommend to anyone. If I could rate 0 stars, I would. Use Euro Car Parts or AutoDoc instead. If you need genuine parts, use your dealership instead of wasting time with these idiots!

   almost 3 years ago

1. Boss Man 1990s ★☆☆☆☆

   Stop being Miserable. Stop answering call with TPS or Hello. Maintaining a positive and upbeat tone can help callers feel welcomed and at ease. Try switching out phrases like "I don't know" for proactive alternatives like "Let me see if I can figure that out for you." If answering calls is part of your job, it's likely your duty to assist clients by properly fielding questions and transferring them to different colleagues or departments. Make sure that you take this duty seriously and treat your callers with kindness and respect. Always be polite when talking to clients over the phone. Treating everyone with dignity and respect, regardless of who they are, will set apart TPS Milton Keynes.

   almost 4 years ago
2. Saqib Ali ★☆☆☆☆

   AVOID!! TPS Milton Keynes TPS Milton Keynes, really poor service the guy on the phone advises no steering rack available in the country and I reached out to Audi who checked and advised TPS Oldham have one available, called MK branch back and the guy says oh yes but you will need to come by 17:00 to get next day I asked why I was given false information in the first instance and I have lost out on 4 days of work due not being able to make it before the time advised also the manager Neil who is a total waste of time advised he calls me on two occasions when he clearly didn’t and they don’t want to help at all and take 0 responsibility. Deffo avoid! Made many calls and no resolution, only avoidance as they know they are in the wrong. Will be going through small claims court. *****Imagine the above experience if you had to make a warranty claim. *******

   almost 4 years ago

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