ExoticDirect Haywards Heath

Reviews

1. Sam Taylor ★☆☆☆☆

   Avoid! The worst company for insurance! After being insured for my daughters hedgehog. I was told I would have a maximum of £2,000 per policy year. I hadn't used it once for 2 years but unfortunately the hedgehog got swelling in his eye. After meds etc were given a claim was made and paid...but he got no better. He ended up back with the same condition (only 3 weeks later) which required a CT scan and ultimately euthanasia (cancer). Without the CT scan they couldn't say what was wrong. I spoke with someone on the phone who said as it's the same claim and already had a payment sent it would be covered as had only use around 400 up until this point. After the claim and CT was submitted I recieved an email back that they have only covered 50% of this. So not only are we grieving the loss of our pet but as a single mother who has insurance for a reason I've now been left with a £600 bill to pay. The whole point of insurance is to cover the bigger things like this! After calling and asking why this is they said its in the policy booklet. I then said I was told on the phone it would be covered. But miraculously they can't locate that call... states as you call 'MAY' be recorded. Save your money and time. I would never use this company again!

   1 year ago
2. Edd Robinson ★★☆☆☆

   I'm sure they are fine, but just be aware they will do all they can to avoid paying out. In my case I took on a large snake and put her on my insurance. When she needed vet care they cited the fact I'd contacted the vets previously about the animal and would therefore not be entitled to any help with bills. It makes me wonder why bother then...? I'm still with them for some reason lol

   1 year ago
3. Jasmine HB ★★★★★

   I have been insured by this company for 3 years for my female cockatiel, Loki. On Wednesday morning, she had unfortunately passed away. I contacted Exotic Direct on their online Web form at midnight last night - had an email within 10 hours with condolences, saying my policy and direct debit were cancelled with immediate effect. No phone calls, no forms to fill in, no more emails and no faffing about chasing. At this difficult time, that's highly appreciated. If I ever decide to get a pet that needs exotic cover again, I'll be back.

   1 year ago

1. Freya Louise van Hoorn ★★★★★

   I recently had to make a claim for my parrot who had to go into the vets with an illness. Firstly, I’d never made a claim before and so I was abit clueless with what to do. I called up and the lady I spoke to on the phone (I can’t remember her name unfortunately) was so helpful, kind and caring. I explained I didn’t know what I was doing and she replied with compassion and understanding and helped answer the questions I had - how to make a claim basically. She was a normal human being and she cared about the wellness of my parrot aswell as helping, so thank you. The claim itself was easy and straightforward, just a form to complete and send off to the vets. I received an email to confirm my claim was in progress, and approx 2 weeks later I received an email to confirm my claim was accepted and the vets were paid directly. It means a lot to know my insurance company for my loved pets are compassionate and a claim can be made so easily. Thank you to the team at Exotic Direct - I highly recommend.

   1 year ago
2. HellsBells ★★★★★

   I have 5 snake and a tortoise and have insurance through exoticdirect for all of them. I have made 2 ammendments to the insurance since I took it out and the staff are very helpful and got the changes made quickly and without a fuss. I recently had to make a claim and the process was so simple. Filled in the form and took it to my vets to fill in their part and send off. I got my claim within 2 weeks. Fantastic service.

   1 year ago
3. Dave Bigsby ★★★★★

   I use this company for all my reptile insurance needs customer service is FIRST CLASS @redtailedboaandfriends

   almost 3 years ago

1. Les Sandham ★★★★★

   After the death of my beautiful 2yr old Galah, I cannot praise Exotic direct enough. They have processed the claim for the loss of Smokey in less than a fortnight. If I have had any questions, they have been sympathetic and extremely responsive. I can't thank them enough and would highly recommend them . Thank you Exotic Direct.

   almost 3 years ago
2. VLS ★★★★★

   Fast claim processing and quick refunds When I adopted a Czech wolfdog 11 years ago, Exotic Direct were the only company that would agree to insure her. And I have never regretted that forced option. They have processed all my claims within 2-3 days of receiving completed forms from my vet. Refunds follow quickly within 4-5 days. Not once have they questioned or rejected my claims. I have also always been able to speak with someone on the phone - although hardly ever needed to since the claim process is so efficient. I trust them and highly recommend them. Completely baffled by the negative reviews.

   almost 3 years ago
3. Charlotte Crouch ★★★★★

   Very friendly and helpful team. All claims are dealt with sensitively and quickly. Would recommend to a friend.

   almost 3 years ago

1. Kamil Sawicki ★☆☆☆☆

   Claim process took over two months! After contacting customer service twice I’ve received reply that they will not pay for my claim. They are good just to take your money, don’t care about your pet. Avoid this company!

   almost 4 years ago

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