Sorted out a pharmacy issue whereby my nominated pharmacy didn't have the medication in stock. Sorted it quickly and dispensed. Efficient and helpful.
My experience of West End Street Pharmacy has been perfect from the start. I find the staff helpful and efficient and the changes to the layout are clean and well thought through (but a work in progress). My only experience has been in relation to collecting prescriptions. I have been very impressed.
My husband went to pick up some perceptive pain killers from the doctor. The pharmacist immediately noticed they don't go with his seizure medication and could in fact trigger his seizures. The pharmacist sat with my husband for ages and chatted to him. Best service we have had. I think the pharmacy is getting upgraded and trying to turn it around. Unfortunately due to the problems in the NHS the pharmacy has suffered however it's not the staffs fault and hopefully things are now improving.
Friendly and capable staff... when there are any at all! Often has no pharmacist and closes without notice. Definitely a bad choice to have electronic prescriptions sent to.
I have no problems with the staff as they are nice and helpful - but they are ALWAYS closed due to having no regular pharmacist and it's just ridiculous. It has been like this for a few years now... how hard can it be to hire a pharmacist ? Even when they DO have a pharmacist, it normally takes at least 3-4 days for a prescription to be ready, and even then I've often gone in and they've told me to wait 20 minutes or so (I usually go to Tesco) while they actually prepare it! Lloyds - if you or the franchise owner cannot manage this pharmacy properly, close it and hand it over to someone who can e.g. Boots!
I’d say that in my experience about 50% of the time that I turn up to collect medication the place is closed during hours that both online and on the window of the pharmacy itself say it should still be open. Only to find a note on the door with an excuse. It’s unprofessional and misleading. Many people need their prescriptions to get by comfortably and rely heavily on you being open in the times given. Would it not be more fitting to have an automated text service to send to all service users who are registered there if there is a last minute change to opening hours?
Staff always very friendly. Happy to help with any questions I have. When taking in prescriptions if on the rare occasion that there's anything they don't have in store, then its usually next day. Usually very busy but the wait times aren't very long as the staff work hard to keep things moving. Basically all you can ask for from a small local pharmacy.
I turned up for my flu jab appointment to find a sign on the door saying that there would be no flu jabs that day as they did not have a pharmacist. Seeing as they have an online booking system for flu jabs (where they took my email and number) surely they must have a way of contacting people with appointments to save them the trouble of turning up. I am a fairly young and able bodied person and I am able to book my flu jab elsewhere. However, this situation would have been far more inconvenient for someone who was elderly or disabled who had made the journey, only to find out their appointment was cancelled. There must be a better way. I hope Lloyds Pharmacy review their current practice.
LloydsPharmacy is located at 22 W End St, Norwich NR2 4JJ, UK
You can contact LloydsPharmacy at +44 1603 620121
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