Airport Flyer Neath

Reviews

1. Andrew & Jane Pearce ★☆☆☆☆

   My mum was apparently told to ring to confirm her travel 2 days before. She is elderly and didn’t get this message. Trish couldn’t get hold of her and as she was not answering her phone or messaging, Trish came to the street where she lives and couldn’t find her house! Seems a bit crazy for a taxi company. On the day mum was on her doorstep waiting and car didn’t show so when she called, Trish told her she should have confirmed and because she didn’t the car wasn’t coming (nice £75 earned for nothing) most upsetting was that she told mum they assumed she might be dead and this was a reason for not showing up. I’m amazed at the whole fiasco. A pre paid taxi should have come regardless surely. There is NO WAY mum is being reimbursed for the service she didn’t get. Worse is the stress that was caused to her with no lift to the airport. She's a very independent 86 year old but does struggle with her phone! Duty of care of their customers cannot be a thing for this company

   1 year ago
2. Keith and Angie Davies ★★★★★

   Great service from Airport Flyer Neath. Picked up in early hours Monday by Charlotte who took us to Bristol airport, very friendly, efficient driver. On our return we were picked up by David, who arrived within 10 minutes of our phone call to say we were outside airport. David was another friendly and efficient driver.

   1 year ago
3. Clare ★★★★★

   Was recommended by a friend. Very reasonable price. Trish was very helpful. Lovely driver Charlotte picked us up early morning to Cardiff Airport. And Gerwyn brought us home. Both professional and made our journeys comfortable. Will definitely use again and recommend.

   1 year ago

1. Stacie Purchase ★☆☆☆☆

   Very poor service tonight, our flight was early yes but they told us they would track our flight and would be with us 5 minutes after we sent them a text saying we was outside the airport. At the luggage collection my friend rang them at 12.10 and was told they wouldn't be with us until an hrs time. This is absolute ridiculous other airport flyers are outside waiting for you usually when you arrive in the airport off your flight. We had children and a baby with us and waiting around for an hour isn't good enough. The journey home was supposed to take 90 minutes he said, 2 hrs later we arrived home from Bristol airport. He wasn't friendly at all.. same on the way up to the airport the women we had wasn't friendly at all. Very disappointing.

   almost 2 years ago
2. Jamie Sturgess ★☆☆☆☆

   Arrived in Bristol airport at 10:15, weren’t picked up until 12:15 due to being told out of the blue on the day we had to wait for another flight to come in so they could share our minibus. This wasn’t made clear when booking. Absolutely shocking service especially for the price paid. Won’t be using again. Avoid.

   almost 4 years ago
3. Rachel Evans ★★★★★

   Review is on behalf of my mam who used this company to get to Cardiff airport and back, she got picked up this morning and Tara was right outside ready to pick her up. Very friendly and professional, fantastic service. She would definitely use them again and I would be happy to try them aswell.

   almost 4 years ago

1. John Lloyd ★☆☆☆☆

   Paid for a return trip to Bristol airport, ca freezing cold van that didn't look as though it would make it to Swansea let alone Bristol turned up, the driver didn't pick up a couple of passengers on the way and then spent ages on the phone to the office while driving on the M4 trying up to sort it out. They were an hour and a quarter late picking us up in a cold and wet Bristol airport on the way back too, so unprofessional, l won't be using them again and would recommend anyone else use them either.

   more 7 years ago
2. Peter Anderson ★☆☆☆☆

   A pure shambles. Picked up from house and dropped off at Bristol Airport four hours before flight was bad enough but on arrival back into Bristol three weeks later no transport waiting! After phoning the emergency number, was told a variety of excuses, blaming the fact that the flight information boards were not functioning at the airport, ( a phone call to the airport would have got the information) so they couldn't send a vehicle if it would be waiting around for hours! Then I was told that I wasn't due to land for 24hours even though it was the date booked! So on a wet and windy morning (0230hrs) we had to wait another two and a half hours for a "vehicle" to arrive. When it did arrive it was a 13year old people carrier with no signage and a driver who thought that sitting within the cab was the way to find customers! We meanwhile were checking any vehicle that drove into the pick up / drop off point. On the journey back the driver had to turn the heating off because the windscreen was misting up! This could have been due to the fact that we were all soaking wet from looking for our transfer vehicle in the airport carpark! To add insult to injury, he then diverted off the motorway into Newport to refuel adding another fifteen minutes to our ordeal! TOTALLY UNPROFESSIONAL.

   more 7 years ago

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