Secure for Life Ltd Insurance Agency in Swansea

Reviews

1. M C ★☆☆☆☆

   Got a call from them saying they are reviewing my life insurance policy and are able to give me a better cover. Went through everything but when I received the confirmation email I realised they are a different company to my existing insurance broker. I called them back to ensure all the details from my existing cover remain the same on the new one and that wasn’t the case (amount was 30k more was the same but the cover was for half the term I currently had in place). I asked them to cancel it and they said it’s been cancelled and just to go ahead and cancel de direct debit in case they try to take payment in the meantime. A month later I started getting letters from the insurer chasing payment. Called the insurer directly only to be told Secure4Life never cancelled the policy. I suppose someone needed to cash in on their commission. Absolutely disgusting behaviour. Luckily the insurer was nice enough to waive the charges despite the fact that i was no longer in the cooling off period by the time I called them.

   almost 10 months ago
2. Aimee Louise ★☆☆☆☆

   Rang me up and informed me they were renewing our life insurance so I assumed they were from the company I currently had a policy with, this was my fault for not asking questions. When the policy went through we realised we now had two policies so cancelled this one, took a while to cancel and had a few pestering phone calls asking me why I cancelled the direct debit when they knew I had cancelled. This was 6 months ago and to this day I still get calls asking me why it’s cancelled and that I’m missing out on their ‘great’ deal. In fact I just had a phone call which made me write this review as I’m fed up of it. Man with a south wales accent telling me yet again I’m missing out on their great deals, when I told him politely I had a policy with someone else that had all that included and I didn’t want anything he was trying to sell me, he just weirdly huffed for about 10 seconds until I awkwardly put the phone down. Untrusted and weird company.

   almost 2 years ago
3. Rosa Celeste Magalhães ★☆☆☆☆

   Got call few months ago who said he was reviewing our policy to a cheaper monthly premium. He introduced himself as working for the life insurance adviser who has helped getting our police in place. I completly forgot to ask for the password. We end up having a new policy, when I received all the emails I have notice it was a different adviser company. I did cancel it, got in contact with the previous one where she took the time again to explain everything and the " new cheaper policy" wasn't that cheap, it just didn't cover everything we did have in place. We have cancelled also de direct debit and today I received a letter with a confirmation of my bank details for their policy, important to say I never authorised that. I wouldn't recommend this company at all, they don't look in to your family curcunstacies, they just want the commission!

   almost 2 years ago

1. Bev ★☆☆☆☆

   Start out helpful, then I rang to cancel within the month and was told to cancel direct debit and they would make a note of it. Hounded me since, when I told them the policy was cancelled they said they don’t have any records of this and want to charge a cancellation fee. Not an honest company steer clear and contact insurance companies directly. They are just a broker out for the fees.

   almost 2 years ago
2. Jessica Fearn ★☆☆☆☆

   Terrible service, myself and my partner took out life insurance separately with this company, but they did not inform us what we were covered for. We found out it does not cover for critical illness. We then cancelled with them but then said there was a cancellation fee which we were not informed with. It turned out they could not take any money out of our account anyway; our mortgage advisor told us. We then set up a propper insurance cover with Aviva. Secure for life has called me today wanting my services back. I told him NO. They are liars and just want commission.

   almost 4 years ago
3. Natasha Chambers ★☆☆☆☆

   To begin with they were good but once the commission was paid and I requested further help completing a gift application form. I was ignored, sent an email and that was ignored. It's only when I contacted Scottish Widows to complain and received a call with lame excuses. If this is the service you get when your alive, your relatives have no chance.. Go elsewhere, it's not worth the hassle.

   almost 5 years ago

1. Angie kissick ★★★★★

   I had an existing policy through L&G and thought I was on the best deal, then an adviser named Mark Turner called me and went through all the other options I had. He put me on a vitality policy that was based on my activity levels, I now get lots of benefits and I am saving over £15 per month. Would highly recommend this company and the service they have provided me. So far cannot fault the service

   more 7 years ago
2. David Clarke ★★★★★

   Won't a first class team I was very impressed with Mr mark turner he was very helpful & polite in every way. Why can't more people be like mark cannot fault your company in anyway. Well done to you all. Also he found me the right policy for my age. Please keep up your good work. Kind regards David Raymond Clarke

   more 7 years ago
3. ken dunvant ★★★★★

   Fantastic! consistent customer service The advisor (Tom) that was allocated to me was excellent. The organisation clearly have a process which he followed and left me feeling assured (as far as one can be in these matters) that things were being dealt with appropriately. I’m exceptionally busy so maintaining contact with me was often difficult. However Tom was persistent in attempting to reach me, sent me information when he said he would, checked to be sure I had received it and patiently explained the options. Based on his review and my future plans, I did choose to move a pension from one provider to another based solely on his recommendation. I’ve suggested several family members that have contacted Tom Sweeney @ Secure For Life (Nice Guy)

   more 7 years ago

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