Muddy Puddles Nursery School in Norwich

Reviews

1. Capps ★★★★★

   I send both my girls to this nursery and they love it. The staff are friendly, caring and always welcoming to the children and us. There’s plenty of outdoor play, crafts and activities, With lots of art coming home! In the winter, the different classes take it in turns to use the soft play at Explores Soft Play after they’ve had their tea. These are my children’s favourite days! We receive weekly reports with photos showing what the children have been doing in each room, as well as daily updates on meals, nappies and sleep. Which is great Child safety is a top priority here, with strict procedures for pick-ups and well-managed emergency contact protocols. I feel very confident leaving my children in their care and would highly recommend this nursery :)

   almost 7 months ago
2. G ★☆☆☆☆

   If you're thinking of sending your child here, just don't. My daughter was here for a grand total of a month before I removed her and changed her to a more appropriate setting. Within that month, there were numerous red flags, one being that my daughter caught thread worm (she has never had this before going here!) and when I raised my concerns about this with staff asking for a notification to be sent to parents to treat their children for it too I was told that it wouldn't have come from there and that I needed to look at my own hygiene! The final straw for me was my daughter having an accident during her morning session - when I collected her, she had been crying and there was no member of staff near her. I asked her what had happened and she told me she fell over backwards and bumped her head; she said no member of staff came to help. When I raised this with a member of staff in her class, they were unaware of my daughter falling and hurting herself - she asked me if she had a bump on her head, to which I said "I don't think so", and she replied "well then". Later that evening, I sent an email to management explaining the situation and asked for an accident form to be completed; the response I got was that they had spoken with staff and they had said my daughter was consoled after the accident, that I was offered an ice pack for my daughters head as well as an accident form and that I declined. They completely fabricated the situation and failed to provide a duty of care for my child which completely destroyed any trust I had left in them being able to care for my daughter. From my experience of this setting, staff are completely under qualified, not welcoming or friendly and are more interested in sitting on their iPads than actually interacting with the children - every time I went in to collect my daughter it was dirty (I understand it will get messy, but I mean it was DIRTY). Children were walking around with mud on their hands and on their face and it was clear to me that good hygiene was not being promoted. There was also no register, so when you take your child in and when you collect your child, they are not accounted for - you literally just buzz in, collect your child and go. My daughter is now attending Angel Road pre-school and let me tell you, there is absolutely no comparison and honestly I wish I hadn't even bothered with Muddy Puddles in the first place. A horrible experience for both of us.

   1 year ago
3. Stephen Ong ★★★★★

   Our 1 year old goes here, the staff are amazing, and the nursery space is very clean and modern.

   1 year ago

1. paramveer Singh ★★★★★

   Harnidh will miss you guys Polly , Gemma , Sara . Hope she will join sessions in future

   almost 2 years ago
2. Kate Coull ★★★★★

   Muddy puddles is an amazing nursey the staff are amazing with my son has come on so well since he first started here at muddy puddles my son has made so many friends here and he really enjoys nursery now I feel comfortable leaving my son here till it's time pick him up again the staff has been helping with my boy potty training first started he was still in his nappies now he is in big boy pants now he is doing so well and doing really well I highly recommend this nursery to any parentsthat are wanting send their children to nursery I literally have no worries leqvimg him their as he one very happy boy glad he has new friends it's help witmy sons devolpment so parents please consider this nursery u will love it I sure glad sent my boy here

   almost 4 years ago
3. Hannah Perry ★★★★★

   So impressed with this nursery. My son started just after it opened. The staff are really in tune with his needs, and he's developed strong relationships with them. They use an app to keep you up to date throughout the day with what they're up to, what they've eaten, photos of special moments, nappy changes (before he was potty trained, which they were also brilliant with) and any other relevant information. They also encourage you to upload your own photos so the children can discuss what they get up to outside of nursery (though I always forget!). My son has come on leaps and bounds since being with muddy puddles. He can count, he knows all the words to so many songs, he has meaningful friendships, has tried new foods, and has built up so much confidence in himself. The toys they use are often based around sensory play, are made of organic materials, involve creative and water play and really inspire the kids to use their imaginations. They also spend a lot of time outside riding bikes, playing with the mud kitchen and enjoying the fresh air. They also regularly use the soft play which my son loves! I've had a problems with finding childcare recently on the days he doesn't attend nursery, and they've been so accommodating when I've needed ad hoc days. The staff are always really relaxed at handover and I've never seen any of them looking fraught or stressed. I feel happy leaving my son here and would recommend 100%. Thanks Muddy Puddles!

   almost 4 years ago

1. Alfie ferguson ★★★★★

   Staff here are wonderful and the Nursery it's self, First impressions WOW this Nursery has everything you could think of.

   almost 5 years ago

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