BLONDE ENVY by zigzag

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Reviews

1. donna causebrook ★★★★★

   I had a great appointment today, it was my first time at the salon and I was made to feel comfortable straight off. I went in with a miss mash of box dyed hair, Richard listened to what I would like to achieve and he smashed it. Amy has also done a lovely cut. I was in there for some time, and they always made sure I didn't need anything, and I had plenty of drinks while there Thank you both, I can't wait for my next appointment

   almost 3 months ago
2. Stacey Jones ★☆☆☆☆

   Poor customer service, 6 hours for a colour and not what I asked for. I was very clear with multiple pictures and even came in a few days before for a consultation and took my hair to colour to see if would take, (even though had before in other salons) . Then when result wasn’t right, they tried to fix it, made it acceptable to leave in but I was gas light into this is what u wanted kinda thing. The lady even forgot she only cut half my hair in the fuss and started curling to finish before it was all cut! I went straight home cried and didn’t want them to try fix further, so booked another appointment at a different salon for them to fix. They even said what on earth is this it’s grey and green with orange and brown scattered. I’ve never asked for a refund as I appreciate people’s time and products went into making my hair even if a mess. I had already paid in advance so couldn’t really refuse payment but I wish I had. I also thought how they slagged off clients before they came was really poor I saw it happen twice and other lady sat waiting with me as they opened also saw this and looked at me and rolled her eyes. I wanted a nice relaxing experiance where I could get my hair done, as a mom time and money is very limited and hear it took 6 hours and it wasn’t relaxing I was anxious the whole way though. When asked at the end is this ok happy, I said yes it’s better and left. I didn’t want anyone else fixing this in that place. So odd to be told Tin fouls are for old school methods I prefer free hand. Maybe old school methods are there for a reason.

   almost 4 months ago
3. maryam izadi ★☆☆☆☆

   I visited BLONDE ENVY by Zigzag in Towcester a week before my birthday to get highlights on my very dark, almost black hair. I explained clearly that my hair is difficult to bleach and tends to go copper or green if not handled correctly. The staff assured me they were experienced with blonding and even did a test strand, which seemed okay at the time. However, the actual results were disappointing. My roots still had visible grey hairs, and instead of the bright blonde I asked for, my hair turned out a brownish-copper tone. After washing it at home, it became even more coppery-red — exactly the color I was trying to avoid. When I went back politely to ask for a correction, they offered to tone it but wanted to charge me an additional £60. I didn’t feel it was fair to pay extra to fix something that didn’t meet the agreed expectations in the first place. If you have dark or resistant hair, I would advise caution. While they may be suitable for lighter or easy-to-lift hair, my experience was disappointing, both in results and in customer service when things didn’t go as promised.

   almost 6 months ago

1. Catherine Corboy ★★★★★

   After many poor experiences at other local salons I had reached the point where I dreaded going to the hairdresser! Not any more!! Fi is without doubt the best hairdresser I have ever had. My blonde now stays blonde instead of turning orange after a few weeks. The whole team are super friendly. Yes they are a bit more expensive than other salons in the area but it is totally worth every penny. Thoroughly recommended .

   almost 7 months ago
2. Julia Rogerson ★★★★★

   Would highly recommend a visit to the Towcester shop where Richard has been styling and colouring my hair for many years. I have always found him to be professional, caring and prepared to listen but also provide expert advice and suggestions for me. Always feel totally relaxed under his care and leave with a smile. Thank you

   almost 3 years ago
3. Jill Rocker ★★★★★

   I have been a client at Zigzag for several years. Suzanne always does a great job of cutting and colouring my hair. At every visit, she listens to what I want and offers helpful advice. I always go home pleased with my new look.

   almost 3 years ago

1. Rachel Carrington ★★★★★

   I’ve been using Zig Zag/ Blonde Envy for over 20 years and am always impressed with the service I receive. I always look forward to my appointments with Suzanne, she’s down to earth, friendly and listens to what I want. Suzanne and the whole team at Towcester are very welcoming and I’d highly recommend a visit.

   almost 3 years ago
2. Ceri Roberts ★★★★★

   I went to see Emilie today with shoulder length, bleached hair, which was in an awful mess. It was brassy, broken and in a poor condition. After showing Emilie a picture of what I wanted, she consulted with me on colour choice and advised what could be done. I had the most amazing treatment and felt completely relaxed and confident in her hands. The massage chair was incredible and the coffee was great. Emilie couldn’t have done any better. The service was amazing from start to finish and she fixed my hair!! I left the salon feeling amazing and it was the first time I had been so excited and happy with the result that I felt like a new woman! I wouldn’t go to anyone else (having used a mobile stylist during covid). Emilie is a top first class stylist and an absolute credit to the salon. THANK YOU FOR MAKING ME FEEL BRAND NEW AND CREATING ONE OF THE BEST CUT AND COLOURS I’VE EVER HAD! Can’t wait to come back xxx

   almost 4 years ago

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