CSG Automotive Land Rover & Range Rover Service Centre Car Repair Garage in Macclesfield

Reviews

1. Antony Hodgson ★☆☆☆☆

   I took my Land Rover Discovery Sport HSE in for an oil leak inspection. The car was checked for an hour, and although I was made aware of the cost beforehand, I was still charged the full amount despite the oil leak not being found. When I got home, I also noticed an additional sundry charge on the invoice. I wasn’t given any explanation for this — whether it was for rubber gloves, paper towels, brake cleaner, or even the free sweets left in my car. I appreciate that I’m paying for the mechanic’s time or the ramp time, and I understand that finding an oil leak can sometimes be difficult. However, from previous experience with other garages, if they cannot diagnose the fault, they usually don’t charge the full amount. For the price I paid, I expected a clear diagnosis or at least more transparency on what I was being charged for. Being billed a substantial amount for an inspection with no outcome and unexplained extras was disappointing. Overall, I left feeling let down by the lack of clarity and value for money.

   almost 8 months ago
2. Stephen Cannon ★★★★★

   My Land Rover suffered a catastrophic gearbox failure that required a major operation to fix. Having used CSG before for my Landy's needs I knew who to contact. Absolutely brilliant service. The communication was ideal and they contacted me at every stage of the major repair to discuss and explain any problems or options I had. I highly recommend CSG for their friendly professional help with and off your vehicle requirements.

   almost 10 months ago
3. Glyn Jones ★☆☆☆☆

   Thoroughly disappointed in the whole customer experience. I took our vehicle in for a cam belt/water pump change after the first appointment being cancelled. This was due to a bereavement which is fair enough. 2 weeks later, I was told to bring the vehicle in for 8.00am on Tuesday so they could get on it straight away and they said it would be done in the day. First impressions of the garage and check in experience was encouraging. At 10.45 reception phoned saying they'd ordered the parts and was it OK to move the vehicle to another site. I agreed, no problem. From then on I heard nothing. I decided to phone at 5.20pm, no answer, I got a call back at 5.25pm and was informed that it they had not even started on the cam belt. I informed them we had a ferry booked on Thursday, and had previously cancelled one due to the first failed appointment. I had to phone again for an update at 3.30pm and was told it was being put on another ramp for a final check. 4.30 pm I received a call informing me it was ready and did I have any anti freeze to top it up if needed. I arrived at reception and hung around whilst the receptionist was on a personal call. A technician prompted the end of ithe call and the bill was totted up even though I had an initial quote by text of £920.00. I was then told that they where charging me an extra half hour as it took longer than they anticipated, a grand total of £978.30. I protested as my experience had caused so much inconvenience, but that fell on deaf ears with excuse after excuse on why it had taken so long. If you haven't got the technicians don't book the work in. My recommendation is shut for the day and have an outside agency come in and teach you about customer experience, because at the moment its woeful. Never again.

   almost 11 months ago

1. Amy Maxwell ★★★★★

   Brilliant from start to finish, had our timing chain replaced on the Disco sport. Agreed a fixed price, provided us with a courtesy car and car came back fully valeted and working perfectly. Real attention to detail and brilliant people to work with. Will not hesitate to come again for any car needs. Thank you

   1 year ago
2. George McNally ★★★★★

   Outstanding service from CSG, especially Pete and Dylan who dealt with my car. They took my car in for assessment after a crash and went above and beyond to get me sorted as soon as possible. They were incredibly helpful, professional, organised and responsive (phone or email) throughout the process. They handled multiple difficulties with my insurance company and gave me honest useful advice from start to finish. I cannot recommend this garage highly enough, used them twice now and they’ve been amazing both times!

   1 year ago
3. phil shovlin ★★★★★

   This company were brilliant. From the moment i initially called them and spoke to Hannah, till the moment i collected the vehicle, they were excellent. I was quote over 3000 pounds by Land Rover for replacing a defective shock absorber. CSG asked for me to bring the vehicle in so they could ensure it was the front nearside shocker that was faulty, then gave me a quote. I dropped the vehicle off at 09.30, was given a courtesy car, and advised it was ready to collect at 15.30. CSG charged 810 pounds to supply the parts and to do the repair. They had even washed my car !!! excellent service from a very professionally kitted out workshop. Mark and Alex were professional and friendly throughout. i will be going back to CSG with future repairs. Couldn't be happier !!!

   almost 3 years ago

1. Yunus Patel ★★★★★

   Purchased a Ford from Alex at CSG. Great service from the first phone call onwards. The car was out and ready to drive when I got there. Test drive with no pressure sales. After purchase I had an issue which Alex went out his way to fix via Ford main dealer offering to lend me a courtesy car. He even gave me advice on purchasing another vehicle even though I was not buying from him. Very honest and sincere company to deal with. Genuine service not just after money. Superb

   almost 3 years ago
2. Frank K ★★★★★

   My car had a bit of scratches...took vehicle to get a quote however the owner just used scratch remover and saved me a few hundred of pounds. I wasn't even charged a penny for that job, this man took time with me explaining in details what needs doing in terms of engine work i will definitely return to him. What a great service.

   almost 3 years ago
3. Simon P ★★★★★

   Absolutely fantastic service! Anyone who has owned a Range Rover will know how disappointing the after service is at the main dealers. These guys are helpful, knowledgeable and get things sorted. They even provide a temporary vehicle if needed. Excellent. Outstanding service - highly recommend.

   almost 3 years ago

1. Daniel Khan ★★★★★

   Fantastic garage. Top place to take your luxury SUVs locally. Definitely will be back with the fleet. Dan - MaccHire

   almost 3 years ago

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