I'm pleased with the service I recently received at Hatch Brenner and happy to recommend them. Sam was cheerful, friendly, approachable, patient and quickly answered my questions and efficiently acted on my instructions.
Went with them, turned up to the wrong court, had no idea about any ruling the judge made, forced to wait months longer ger and spent a huge amount more money despite the other party and I understanding correctly, when I questioned it I was told I needed therapy to continue and was threatened with legal action to pay the invoice for their professional negligence despite already being aware that I have disabilities, this caused me to attempt suicide and self harm of which I informed them and asked for an answer, contacted the supervisor who investigated it and told me they would respond with an update. Multiple emails to them and a year later I have been ignored. Avoid like the plague. They were aware of my mental health issues from the start and I informed them along the way of their mistakes and distress they caused to be threatened, abused and then when they realised they were wrong to then be ignored. I wish I had taken legal action against them when this all happened.
If Hatch Brenner are representating anyone in your chain proceed with major caution!! They did not respond to my solicitors for 8 weeks at the beginning of the process which delayed the whole chain and cost me additional money. They also delayed enquires, exchange and on day of completion after 1pm they decided to ask my solicitor for their bank details!! This delayed the whole chain further and cost me even more money!! They are completely useless and do not care about getting things completed in a timely manner. I would have pulled out if they hadn't drained me financially already!
Utterly disappointed with the lack of professionalism exhibited by Hatch Brenner. Totally useless and a waste of my time. It has almost been 3 months and I am no closer to gaining the assistance quoted. I first contacted Hatch Brenner in early December 2023 regarding my father's estate. I received a response from Caroline Billings on 07 Dec with a quote and offer to assist with the inheritance matter. I then did not hear from Caroline again, despite chasing, until 15 Jan 2024 with Caroline apologising that my email had gone into "spam". I only got this response after calling the office (nobody picked up), emailing the group company email address, and submitting the query form on the website - ridiculous. Nonetheless I accepted the excuse and responded to Caroline. More fool me, I am still yet to hear back from her despite replying via email, getting my partner to forward my email in case my response did end up in spam, emailing the company address, and submitting through the website again. This goes beyond unprofessional to rude, distasteful even, given they were dealing with my late father's inheritance.
Absolutely dreadful service from Happy, I would not recommend this solicitor, my chain has now fallen through because he sat on a enquiry for three weeks and did nothing.
I used Hatch Brenner to sell and purchase a house last year and they were fantastic so when I needed additional work undertaken I had no hesitation in contacting them. However, the solicitor I had been dealing with had unfortunately left and I was given the name of another solicitor at the practice, Happy Khumbeni, who could undertake the work instead. I agreed, assuming the work would be of a similar standard. Unfortunately, I had nothing but issues at every single stage. I had to explain the work I wanted carried out on four separate occasions over a 2 month period, a month of which I had assumed the work had already begun because Happy hadn't contacted me to say he hadn't understood and had therefore been doing nothing. Every document that was sent to me to sign was incorrect, with one document having my date of birth, monies owed and the name of the person I was paying all incorrect. Another document had me listed as a witness rather than a deed owner. At every stage I had to go back and ask for corrections. On numerous occasions Happy had "lost" emails or documents that he later found. The level of attention to detail and the communication was poor at best. I had to constantly check for updates. My biggest concern was that these were legal documents and given their technicality, there may have been errors in the sections that I didn't understand. I wrote to the head of conveyancing of the practice, Sarah Finn, explaining all of these issues and how unprofessional I found the service. I was promised that this would be looked in to. This was on the 23rd May 2022 and I haven't heard anything since. Given that one of my complaints was that I had to keep chasing for an update, I feel that this is unbelievably unprofessional. I feel that once I had settled my balance (of which I didn't ask for a discount), they didn't care about my complaint. Hence this review. Avoid!!! Edit: I haven't received any correspondence from Hatch Brenner following my review, despite their reply below suggesting they've been in touch.
Dawn Parkes and Kay Eke were fantastic when helping me deal with my mums estate. Very compassionate, they talked me through each step, I couldn't have gotten through that without their help. I would highly recommend HB
Colin took my case on after my original solicitors we’re not acting in best interests. Very professional throughout and highly recommended. Only wish I had gone with Hatch Brenner initially.
Simon's hard work and professionalism is second to none. He is totally dedicated and truly cares about his clients. Simon has guided me from day one with his knowledge, experience and understanding and has always been there to answer questions. He has a wonderful relaxed manner and was reassuring when things were tough for me. His response was quick and I was always kept up to date with the matters he had in hand. I really can't thank Simon enough for such a first class service and this thanks also extends to Hayley and the rest of the team. Many thanks Simon. Wendy
Julie and Wendy were so professional and efficient throughout the purchase of my house. It was an auction property which required completion in 28 days. They were so helpful, friendly and fast to respond anytime I had a question. Highly recommend!
Hatch Brenner Solicitors is located at 4 Theatre St, Norwich NR2 1QY, UK
You can contact Hatch Brenner Solicitors at +44 1603 660811
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