Lovely and helpful receptionist but an extremely rude secretary. I was simply asking for an email address on behalf of my mother and to be shouted at in an aggressive manner and to be told I’m not listening reflects badly on this business. Very disappointed
Update: Just to show how inadequate they are, look at their answer to my review - in my first sentence I stated 'we didn't employ these solicitors', but they had to 'review' that before going on to say they won't engage further. I don't want them to engage, I want them to improve for the sake of their clients and listen to my feedback. I'm sure they're offended by what I've put (as you'll see below, they're prone to taking professional criticism personally, even from fellow professionals), but they should take time to assess, learn from it and improve instead. We may not have been clients, but we were on the receiving end of their failures which is why this review is necessary. Abysmal - we didn't employ these solicitors for our house sale, but sadly our buyers did (Dereham branch). What should have been a straightforward purchase went on for 6 months due to this company. The work was assigned to a paralegal, not a fully qualified solicitor and she was obviously out of her depth. Delay after delay, pointless hold ups, mistakes, severe lack of communication (including with their own clients). Incompetence to the point that our own solicitor and the estate agent were tearing their hair out. A week of holiday and a week of illness by the paralegal caused the sale to be held up because no one at the company took up the slack. When our estate agent and solicitor tried to chase them up as they weren't communicating or replying to urgent queries, they accused both of them of bullying and pressurising and then went into silence for days! When they were told by the estate agent and our solicitor that mistakes were being made, they refused to listen. So unprofessional! I can't even begin to describe the stress it put our family under and the strain it put on the chain, almost causing the collapse of the sale on multiple occasions. The estate agent stated they will never work with this firm again, and any sellers/purchasers who try to use them will be advised not to. I think that speaks volumes. If you can find another firm for your house sale, do it (unless you're a very patient type who's prepared to be stuck in your house for an indeterminate amount of time and thrive on stress). Avoid.
Can’t recommend Craig highly enough, was extremely efficient and very helpful.
Great solicitors very knowledgeable always can fit you in nothing is to much trouble
Thankyou to spire on the buying and selling of our homes.. receptionist very helpful and our solicitor David Persival very friendly helpful went that extra bit to help us and put our minds at rest when we thought we had lost our new home because our seller kept telling us they were going to pull out of the sale of there home to us because it was taking too long .. he kept me sane and helped us through this tough time in our life .. at the same time I was going through the loss of my father David thankyou from us both .we are so happy in our new home at potters bar dereham . Mr and Mrs Etheridge
I have to say I was disgusted by my dealings with Spire. I was not happy with the price charged for the work received, or my perception of their lack of attention to detail. My complaint apparently got lost, so I started to receive threats of court proceedings whilst believing the matter was being looked into. Response when finally received was not satisfactory. Have subsequently heard of many others unhappy with service at Spire. Wish I'd known that previously : (
Spire Solicitors LLP is located at The Priory, Church St, Dereham NR19 1DW, UK
You can contact Spire Solicitors LLP at +44 1362 692424
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