Gas Smart Heating Ltd Brighton, Brighton and Hove

Reviews

1. Rachel Davis ★★★★★

   Very friendly, professional and respectful boiler servicing engineers, who explained things well and did a thorough job. I have been using Gas Smart Heating for many years now, and always receive prompt, excellent, friendly service. Steven and the others who attend always take their time to investigate any issues and resolve them. They also let me know when my boiler is due for a service, remind me in advance of upcoming appointments and phone me and provide a tracking service when they are on their way, which I really appreciate. Sarah is also extremely helpful and friendly whenever I need to call, and queries are always followed up and answered promptly. Overall, I am very happy with the service I receive from Gas Smart Heating, and would highly recommend them to anyone.

   almost 9 months ago
2. Miss Sarah ★★★★★

   ⭐️⭐️⭐️⭐️⭐️ 5-Star Review I recently had a new boiler fitted by GAS Smart Heating Limited, and I honestly couldn’t be more impressed with the entire experience. Steven has supported my heating needs for a while now, and every single visit he goes above and beyond. He always does that extra bit without being asked, takes real pride in his work, and makes sure everything is completed to the highest standard. His professionalism, knowledge, and genuine care truly stand out. The installation of my new boiler was completed smoothly, efficiently, and with great attention to detail. Steven explains everything clearly and makes the whole process stress-free. I also want to say a huge thank you to Sarah, who is always so friendly, organised, and helpful. Her communication is brilliant and she keeps everything running so smoothly behind the scenes. What really speaks volumes is what others say about them too. When I was walking the dog today, Steven’s name came up in conversation again — a friend mentioned that he had fitted her mum’s boiler and said the service was amazing, with a great team of engineers. It’s clear that many people have the same positive experience. I don’t normally leave reviews, but the outstanding service I’ve received is genuinely worth recognising. Thank you so much to GAS Smart, Steven, and Sarah — I highly recommend them with complete confidence. Thank you so much.

   almost 10 months ago
3. Emma Evison ★☆☆☆☆

   I was extremely disappointed with the service from Gas Smart Heating. After they serviced our boiler we went away for a few days only to find the boiler was not working on our return due to a filter that was blocked. On contacting them we were told it was nothing to do with their service, suggested a few things to look at and told us if we needed any help we would have to pay another call out fee or suggested we find someone else to fix the issue. Lucky I found an alternative engineer who fixed the issue - something a routine service should have covered.

   almost 10 months ago

1. KHPR KHPR ★☆☆☆☆

   I had been a loyal customer of Gas Smart Heating for nearly 2 years and up until now I never had any issues. Sadly, my most recent experience has been nothing short of shocking and has completely changed my opinion of this company. I reached out a week in advance asking them to look into boiler issues at my properties. From the very beginning, communication was a complete disaster. I had to chase repeatedly just to get replies to my emails and calls. They assured me that jobs were booked, but when the day came, no jobs had actually been created in their system. This meant my tenants were left waiting around all day with no time slot provided. To make matters worse, the contact number given for the company never answered – it felt like nobody was actually available when needed. One of the jobs was essentially a return visit for the same recurring problem – a blocked condensation pipe. Instead of fixing it properly, the engineer simply cut the pipe and dropped it into a mop bucket. I had already explained the exact issue beforehand so there was no need for investigation, yet I was still charged £96 for what I consider an inadequate “fix.” I tried to deal with this fairly and gave the company every opportunity to resolve the issue professionally. Rather than acknowledging the poor service or offering to put things right, I was told bluntly: “If you’re not happy, move on.” That response was absolutely shocking. Instead of showing accountability or customer care, the attitude was dismissive and unprofessional. To make matters worse, the business owner even accused me of trying to damage his small business, when in reality I was only trying to help by pointing out clear service failures and suggesting how things could be improved. As a loyal customer of two years, this was very disappointing to hear. Good service is about accountability and rectifying mistakes, but unfortunately this company chose to deflect blame rather than resolve the problem. Based on this experience, I cannot recommend Gas Smart Heating and will not be using their services again.

   almost 11 months ago
2. Daniel Sullivan ★☆☆☆☆

   Steve (the company owner) quoted us for a replacement under-sink water heater after the original one had broken down. We were told the job would take 3 to 4 hours. Mike (the trainee) was sent to carry out the job, who assured us it would be very straightforward. He spent most of the day trying to complete the works, but to no avail. We were left without any hot water as he had decided to go home, leaving the job incomplete. He promised us he would return to rectify the job as soon as possible. After speaking to the company owner, it later transpired we would have to pay an extra cost for the job to be completed, as Steve felt, “He shouldn’t be left out of pocket”. Obviously, we weren’t willing to pay any extra, just because his trainee was incapable of finishing a simple job. We were then threatened with court action if we didn’t pay for the incomplete works. As we were unwilling to use Gas Smart Heating again, we obtained a couple of quotes from other tradespeople, who couldn’t believe we had been left in that situation. They were shocked not only by the poor workmanship, (dirty handprints, mismatched pipe elbows and scuffed tiles) but the way the water heater had been installed, calling it potentially dangerous. Eventually we used one of the other companies, who fitted the unit in the correct position and at a more competitive price also. Please avoid using Gas Smart Heating at all costs and shop around for a professional company to complete any works. The first 2 photos show the pipework installation after Gas 'Smart' Heating visited, compared to the third photo which was taken previously. All that mismatched pipework and we were still left with no hot water.

   almost 2 years ago
3. K Mc ★★★★★

   Incredibly responsive and helpful on a cold Saturday morning when our pipes had frozen. Problem sorted in no time. Steve was highly recommended by a neighbour and I’ll be gladly using him in future.

   almost 3 years ago

1. Sam Lewis ★★★★★

   Couldn't of been more helpful and went the extra mile in helping us out. Nothing was too much trouble. Really appreciate the help and will 100% be returning for future issues!

   almost 3 years ago
2. spencer turnbull ★★★★★

   I needed a new boiler. I found Gas Smart Heating through British Gas run Local Heroes. Steven was quickly in touch and booked a survey. Steven took on board my budget and gave me options for boilers. After selecting the right boiler for me and my needs at a good price, I arranged to pay via the monthly option which was great for budgeting. The installation date was arranged for shortly after. Jake the installer was excellent, clean and tidy and I was happy with my new boiler. Today my boiler had a fault code. I texted Steven who advised what to check for and his diagnosis led to me finding a blockage under my sink which caused the boiler fault. I cleaned out the blockage and the boiler is all working again. Honestly folks I am very happy to recommend Gas Smart Heating. They are very professional, trustworthy, helpful and responsive. Give them a call today.

   almost 3 years ago
3. J W ★★★★★

   Steve came out to fit a gas hob for us and in turn discovered we had a leak in our boiler as well. Not only did he fit the hob perfectly and ensured it was safe, he then fixed our leak and gave us excellent advice on maintaining our system correctly. He was very polite, honest, trustworthy, friendly and involved us at all times. He also made us feel comfortable and explained things in layman's terms which was very reassuring. I would highly recommend to anyone needing a trustworthy business.

   almost 4 years ago

1. Mat Jenkins ★★★★★

   Top quality work. Very impressed and made a real effort to do a repair rather just replace and bill me for it ended up with a much smaller bill that expected.

   more 9 years ago

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