Referred by the Crisis Team and was refused their service because I am too "high risk" for them. So I am essentially left with no help because they're worried I will damage their track record for helping people. Well done on pushing me even further because, honestly, what's the point in continuing when even the people trained to help don't want to know?
My first therapist was absolutely amazing. However, I needed to complete an assessment but did not receive a link through. After calling up 3 times, I finally received a link only for my therapist to not turn up.
My contact and interactions with this service has been helpful, positive and ultimately supportive to my situation. I was on a waiting list for some time, which was difficult, however, I do appreciate that accessing a free service such as this, is likely to be hugely over subscribed. The care and attention I have received thus far really has been markedly beneficial towards my ongoing mental health challenges. Sarah and Elaina have been working with me (and continue to) support, listen, reflect, asking questions, empowering me to find the answers, find my way, through an intensely difficult period of my life. Their conduct is professional, punctual, reliable. I know that they will contact me precisely when arranged, and that any additional information discussed is provided straight after a call. Both Sarah and Elaina exude a genuine vibe of care, compassion and interest towards me. Currently they are both helping/supporting me in two different areas. Their support is so valued. I have so much gratitude towards them both. If you find yourself on a (long) waiting list, particularly when you’re feeling that you really want some help, It can feel so hard. Hopefully, once you do get to talk with someone, it can be helpful, constructive and supportive in your goals of achieving a balance/better mental health/feeling better. Good luck, and hugs
Truly awful experience with this company. I just felt like they were doing a box ticking exercise. The online course they got me doing to help with metal health was terrible and could have been written by a student. I couldn't help but feel that someone is making a lot of money from these referrals from the NHS with little care for the results. They don't even have fully functioning phones as they kept having to call back and repeat questions over and over again.
My mental health deterioriated rather than improved using iTalk. They rely far too much on questionnaires and scoring (it's a prerequisite for every session), and offer bog standard CBT worksheets to try and demonstrate how you can change things. And when you say you can't deal with all the forms and stereotypical exercises, they just abandon you. Dangerous.
Italk provided therapy for PTSD which occurred after the death of my daughter. Counselling was very helpful and I would definitely recommend this service.
Same as all the other shocking reviews. I was referred to the service when I was really struggling. Waited months for an appointment then got someone who was clearly a trainee, young and reading from a script. Had no idea about life experiences or trauma and was really patronising/clueless. I asked to be changed as I couldn't work with them. Waited months again. Then had appointments repeatedly cancelled with no follow up. For people dealing with serious mental health issues this is appalling, unsafe, and totally unfit for purpose.
italk Talking Therapies is located at new kings court, Tollgate, Chandler's Ford, Eastleigh SO53 3LG, UK
You can contact italk Talking Therapies at +44 23 8038 3920
You can find directions to italk Talking Therapies by following this map link