It’s ridiculous the staff and their customer service, as i was on the phone to them about a parcel they lost, instead of offering assistance they just hanged up the phone on me. Some people should not work in such positions and find them self probably some cleaning job as that is what their level seemed like.
Disappointing - they can’t get the basics right. Got my confirmation e-mail for the time slot 4 hours after the parcel was attempted to be delivered. App is useless, no online support. 1 hour wait time to speak with someone on customer support. I will be avoiding companies that use this service.
I got the typical “sorry we missed you” email for a parcel. I was home all day and would have heard someone attempt to deliver my parcel. Zero knock, zero card, zero honesty from this company. I tried to organise a redelivery to my local post office. That also got a sorry we missed you alert. Spoke to the lovely people behind the till, they said they didn’t have any sign of anyone attempting to make this delivery. It’s been almost a week now and no sign of any help from them.
If I could give them 0 stars, I would. Avoid using this company if you can. When I ordered this parcel and received my parcel number, I requested that it be left in a safe place - the delivery driver failed to follow these instructions, they didn’t even go to where the safe place is (I have Ring footage of them standing at the door for 30 seconds and then leaving). Following this, I requested that the parcel be delivered at my local post office - the delivery driver still attempted to deliver my parcel at my home address instead. I then contacted the company that my parcel was from - they got in touch with Parcel Force and they were told the parcel would be taken to the local post office the following day. Well, I’ve been sat at home waiting for the email to say my parcel is at the post office and I got an email to say they attempted to deliver my parcel but no one was in. The post office is open and no body has knocked on my door. I was supposed to receive my parcel 29/08 (I paid £9.99 for express delivery) and I still do not have my parcel but the company make it impossible to raise a formal complaint.
Useless. My wife waited in for a parcel that they recorded as no one in. Then try and get the item you need in good time. Useless process , useless company. I will never use them and start questioning those who sell me things that think it’s a good idea to send them with the worst delivery company in the world.
Had my parcels delivered 3 times without any issues. Unfortunately week before Christmas my parcel was delivered to a completely different address ! Me thinking it was with my neighbour! It wasn’t! I had no proper info where my parcel was only the house number. If it wasn’t for a kind lady who brought the parcel back it would have been lost and Christmas presents ruined . Very disappointing and I will be making an direct complaint.
With royal mail strikes affecting postage so close to Christmas I was struggling to get my daughter her presents sent to arrive on time. I booked parcel force for collect and delivery. They collected my parcel from Norfolk at 4.30pm and by 1.30 pm in Cumbria the following day it had arrived for a brilliant price two. Really impressed with parcel force thank you for such a stress free delivery
Parcelforce supposedly tried to deliver a parcel and failed. I was in the front room when the van arrived and I heard the doors opening. I went out of the house via the back door round to the front and saw the van driving off. There was no card through the door. It took seconds to get round to the front, so there was no way that the delivery driver waited for anyone to answer the door. In addition, there is a sign in the porch window clearly stating that the front door is stuck and that deliveries need to be made at the back. This "service" deserves zero stars!
Awful company. Have been waiting on a parcel since Wednesday, repeated promises it was going to my local post office for collection and still they tried to deliver it to my home address each day where nobody was home before returning it to the deposit each night. Yesterday I was promised a Saturday delivery today - free of charge because of their errors instead of £12.50 - and guess what, not out for delivery at all, I've now got to wait until Monday again. And who knows where it'll end up that day or when it might ever be delivered. My son has missed his birthday present yesterday and at the moment, has no idea when I'll be able to give it to him. Absolutely disgusting service.
Came to collect my parcel as I knew I wouldn't be home then they re-deliver. Very easy to find and entrance is clearly marked. Not a lot of parking but you're only there a few mins. Need to bring ID with you. Service was friendly and very polite.
Parcelforce Worldwide is located at City Trading Estate, 112-118 Barker St, Norwich NR2 4HJ, UK
You can contact Parcelforce Worldwide at +44 344 800 4466
You can find directions to Parcelforce Worldwide by following this map link