Coplus Norwich

Reviews

1. Dimitar Grancharov ★★★★★

   I have an excess protection policy with them, main insurance was with another company. Absolutely brilliant customer service. They even replied to me at 3am. I've called a couple of times to provide additional information and I got to an advisor straight away each time. The only downside was the 6 months waiting period, but that was part of the policy. My last conversation was with Casey who advised me that I'm actually owed more than I thought because I've done the insurance through Go compare.... overall absolutely brilliant, I'm very pleased. Money in my account 2 days earlier.

   almost 7 months ago
2. Tibor Tatrai ★☆☆☆☆

   This key cover is a complete scam. The odds of a successful claim are close to zero. The policy wording is vague by design, and they rely on hidden conditions to wriggle out of paying. Keys bought after you purchase the car? Not covered. No invoice for programming? Claim denied — even if you used your own coding machine or had a friend help. In reality, nobody in those cases would ever have an invoice. The result: genuine claims get dismissed, leaving the cover totally useless. It’s nothing more than a money grab.

   almost 9 months ago
3. Sergiu Duca ★☆☆☆☆

   Make a claim for a car key and was declined. Reasons, they have not enough evidence to give my refund. I said I will call the locksmith ingineer to find out the reason, they say can't change any information in the claim and no new claim can be processed. Very disappointed as my insurance is with 1st central and works with this company.

   almost 11 months ago

1. Savas Odabasi ★☆☆☆☆

   Ridicilus service, car insurance supposite included the car key claim for lost ,stolen, or damaged , 40 mins on the phone , repeated asking same question to trick you in case I tell different things. It's simple. If the stolen or damaged keys are not working, and you promised to replace them with a new key. Disgraceful, they try everything for unsuccessful claim end of 40 mins on the phone decising or excuse was unfortunately key do not last longer and it will stop working over the time so excuse is key is end of lifespan , what a joke

   1 year ago
2. keith holdaway ★☆☆☆☆

   Good Afternoon, Thank you for providing the images of your vehicle damage. Following our telephone conversation I can confirm that the images have been reviewed by a Senior who also agrees that the images do not confirm that your vehicle is undrivable or a total loss so we would not be able to supply you with a replacement vehicle as the damage does not meet the policy requirements and will therefore be closing our file. Kind regards Coplus Very rude on phone sent in engineering report which stated undrivable and a cost of £8700 radiator bent in half gearbox cracked front end damage this is considered safe to drive by Coplus beware they take your money but don't want to cover you

   almost 3 years ago
3. Paris Brown ★★★★★

   Hannah was absolutely AMAZING. She was so friendly, hugely knowledgable and wen above and beyond what we were expecting. She actually helped us out hugely by fixing an issue with our key that we’d been having for a while at the same time as reprogramming a new one for us. So grateful and really couldn’t recommend her or Soter/Coplus enough. Quick process, fast and accurate updates and all processed and complete in less than a day. 10/10 service and if we’re ever in the unlucky situation of losing our key again we know where to go.

   almost 3 years ago

1. b ★★★★★

   Absolutely fantastic service by the Soter "We got your keys" team. Special mention to John and Nicky. These gents spend all day driving up and down the country to make sure you can get back into your car. They were professional, punctual and kept me informed the whole way. 20 mins after they pulled up in their work van to get a brand new key coded and made. Fantastic.

   almost 3 years ago
2. Jon-Paul Bristow ★★★★★

   Very quick, attentive and exceptionally professional. Shame to see some of the previous reviews after I posted! The customer service I received from yesterday to today has been impeccable and the two locksmiths that turned up and fixed my problem were not only impeccable but bloody damn amazing. Massive thank you

   almost 3 years ago
3. Amir Uddin ★★★★★

   I had my Vauxhall Corsa key replaced by Hannah, she was so polite and courteous. The service she provided was outstanding, she came out of hours on a very cold winter night to help and really went the extra mile to help. Thank you!

   almost 4 years ago

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