Francesco Group Hair Salon in Newcastle, Newcastle-under-Lyme

Reviews

1. Rachel Matthews ★★★★★

   I just want to thank Nat and Jac for listening to me, offering their expertise and advice, and for making me look fab on a boiling hot day! Thank you to Jo for also looking after me and providing the cold drinks. The attention to detail these ladies provide is honestly just top tier and we are so lucky to have a salon with such lovely, kind and friendly staff. You guys are just the best!!! Thank you ❤️❤️❤️

   1 year ago
2. Lara Burton ★★★★★

   Been coming here for over 20 years and have such a fab experience every time. Left with my hair feeling gorgeous and glossy following foils and a treatment. Thank you again. Also for cutting my little boys hair the very first time, wouldn’t go anywhere else!

   1 year ago
3. Momina Mushtaq ★☆☆☆☆

   I had a truly disappointing experience at this salon. I booked an appointment for a full hair color and haircut, and they scheduled me for 9:00 AM. The entire process ended up taking from 9 AM to 4 PM — a full day — and I had my 10-month-old baby with me the entire time. Despite the unprofessionalism of the staff, I remained calm and cooperative throughout. Unfortunately, instead of giving me a full hair color as requested, they did highlights, which turned out terribly. When I raised concerns, they offered only weak excuses and tried to cover up their mistakes. The stylist, Alex, was the one who worked on my hair, and the result was not at all what I asked for. They attempted to neutralize the color a bit, and I finally left, exhausted. Alex told me that if I wasn’t satisfied, I could call and have it fixed at no extra cost. After washing my hair at home, I still didn’t like the color, so I called to book a correction appointment after two days. They booked me in the same day, and I returned — again with my baby in a pram, having to carry her upstairs since they don’t have a lift. However, when I arrived, they told me I would be charged again to fix their mistake. I was extremely hurt and frustrated, especially by the rude and dismissive attitude of one senior staff member. The experience left me so distressed that I had a panic attack after leaving the salon. Not only did I waste my money, but both my baby and I suffered due to their unprofessional, insensitive, and — frankly — discriminatory behavior. This was by far the worst salon experience I’ve ever had.

   1 year ago

1. F r a n c i s ★★★★★

   Great atmosphere! Great service and amazing, welcoming staff!

   almost 3 years ago
2. Shash ★★★★★

   Such a positive experience! I did a bit of experimenting with my hair and I had such a positive experience with Jacqui who was really lovely and accommodated all my needs. Thankyou again. I definitely recommend for anyone with curly hair and I will definitely be back!

   almost 4 years ago
3. Jess Pountain ★★★★★

   Been going to Francesco's for about 6 months and they have transformed my hair for the better! Charlotte and Beth (and all the team) are so lovely and the service is absolutely amazing, you feel truly pampered. Since my first appointment, my hair has been shinier, healthier and smoother, and they offer great advice for upkeep and specific needs (i.e. hair loss, dehydration, frizz, etc.) without it being a product plug. I've never been more confident or proud of my hair, thank you!

   almost 4 years ago

1. James Hyatt ★★☆☆☆

   The staff are friendly and the shop looks very professional. However, whilst i didn't hate how my hair turned out, it wasn't exactly what I had asked them for. I don't think they were very clear on how close to the pictures I showed them my hair would end up, which wasn't very close. For the price, I honestly expected a lot more.

   almost 4 years ago
2. Vikki R ★★★★★

   I’ve visited the NUL branch of the Francesco Group and was extremely impressed. I had booked in on a Thursday with an apprentice as the service was at a discounted price. I booked in with Beth and she was extremely professional and very talented for somebody who has not been doing hairdressing for that long . We had a consultation and then she discussed it with her mentor and then produced a quote for what we had discussed. I was happy with the quote as I felt it was what I wanted and not from previous experience I was talked into. I had my blonde evened out and then a grey toner put on and I am more than happy with the results . She was very attentive making sure I had a drink and magazines to read as it was a lengthy process. I am more than happy with the results and couldn’t believe how amazing my hair turned out . Extremely happy and will be booking back in with Beth in the near future !

   more 7 years ago
3. V R ★★★★★

   I’ve visited the NUL branch of the Francesco Group and was extremely impressed. I had booked in on a Thursday with an apprentice as the service was at a discounted price. I booked in with Beth and she was extremely professional and very talented for somebody who has not been doing hairdressing for that long . We had a consultation and then she discussed it with her mentor and then produced a quote for what we had discussed. I was happy with the quote as I felt it was what I wanted and not from previous experience I was talked into. I had my blonde evened out and then a grey toner put on and I am more than happy with the results . She was very attentive making sure I had a drink and magazines to read as it was a lengthy process. I am more than happy with the results and couldn’t believe how amazing my hair turned out . Extremely happy and will be booking back in with Beth in the near future !

   more 7 years ago

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