We were really disappointed in our experience at Cheeky Monkees. We went today with our 18 month old. In the baby bit none of the toys were working and some of them were very unclean. There was also a hole in the slide in the baby section. In the magic forest it is a shame the light tube and light strings are out of reach of children as that is part of the sensory experience other than that there was nothing for them to do. The 2-5 year old bit was the best part however there were over 5 years olds regularly playing in the play area making it unsafe for the younger children there. We ordered food, the wait was longer than expected considering it wasn't peak meal times and we only ordered a lunch box and a sausage roll. We ended up having to ask and they said they had made the wrong order so it will be a little while longer. Overall we were really disappointed, we had such high hopes based on the reviews.
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Reviews
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Emma Allen ★☆☆☆☆
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Pezza ★☆☆☆☆
I arrived to take my children to soft play at 1:15pm and was told the next session started at 2pm, which I understood. I left and returned at 1:45pm, 15 minutes before the session. I politely asked if we could sit at one of the empty tables and buy food and drinks while we waited. Despite there being clearly available tables and the venue not being busy, I was refused. I was told the tables were “full” and needed clearing, which didn’t reflect what was visible at the time. There was space in the carpark. It was not that busy. I explained we were happy to wait quietly and spend money while we waited, but the staff member was unhelpful and simply said, “That’s what I’ve been told,” without offering any alternative. We left feeling disappointed. Refusing a paying customer the ability to sit for 15 minutes at empty tables and purchase food is poor customer service. Unfortunately, based on this experience, we won’t be returning.
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Louise Farrant ★☆☆☆☆
Although advertised that your SEN friendly your clearly NOT!! After our son visited today with his carers they were informed he’s “too tall” for future visits. Anyone that knows our son would understand how massive it is that he can now access such places to enjoy.
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Claire Johnson ★★★★☆
Great soft play and especially since they have refurbed and has lots more soft play for younger children too. My 6 and 4yr old love of. Reasonable price which is why I go here over other soft plays locally. The food is reasonable too and lots of choice
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George Hawkins ★★★★★
Visited earlier this week with my younger cousins during half term. We had an amazing day with everyone coming away wanting to return very soon. The booking system was extremely easy, and the day flowed super smooth. The host on the day was super attentive and made everyone feel very at ease. The cakes on display looked amazing and I had my fair share whilst I was watching the sessions go on. All of the apparatus was extremely clean and well kept, which shows that the team value the safety of clients very highly. Would recommend to everyone wanting a fun day out in the Corby area.
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Rachel Clark ★★★★★
Had an evening party for my son here and he had a wonderful time, staff went out their way to help us make his day special. Thank you :)
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Natasha Louise K ★★★★★
You may need to pre-book as it gets packed during peak times of the year. Its great for the kids and the food/drinks are relatively cheap so it's a good place to take the kids out while you chill & chat :)
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Jayne Graham ★☆☆☆☆
Half the baby toys don't work, and not cleaned children running around like mad who shouldn't be in the baby area... my baby had nearly had her hand stood on by maybe a ten year old amd a toy kicked at her by 6 year old ...each time I go straight to the parents to deal with there children's behaviour. I have been there 3 times with my 10 month old and the first time was not acceptable my step son had adhd and is being tested for autism and he went down the side and a person who had hearing aids on was walking up the slide my step son knocked her down and the manger went mental at my step son I stated he already said sorry as I heard him say sorry he should not be made to say sorry 2 the manger said she didnt hear and made him cry I said he wasn't in trouble the manger can explain to his dad as I'm not his mum and she's discriminating against my step sons disabilities because there not visible then his dad came and she spoke when my parter began to speak she walked off due to him being in the right. Maybe perfect if you have older children wouldn't advise it for baby's.
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michael collier ★★★★☆
A nice place and a decent sized softplay, there isn't much parking but with Asda across the road it's no problem.
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Jade Taylor ★☆☆☆☆
I would give a zero star review if it were possible. Where to start?! So upon arrival the lady behind the counter had a serious attitude when I asked questions about where everything was (first time never been) like everything was a massive inconvenience. I asked about the sensory room which is on their website to be told that it's only open Mon-Fri in term time as the lady behind the counter told me "all the older kids barge in and ruin it" Great... There is a magnetic gate at the entrance for child protection, this was wide open both when we arrived and when we left. The baby area was a joke. A padded area with toys far too advanced for a 9 month old, older kids bounded in and out whenever they wanted & all the toys were dirty & had batteries. We though we should move to the under 3's area as that at least had a ball pit. The area was strictly "no more than 8 children at any one time" When we got there, it was full of children who were clearly over 3. They were pushing eachother, kicking things at eachother and were completely unsupervised. Plenty of hand sanitizer stations that had instructions but didn't even have the pump attached to the walls. All the parents there were glued to their phones and the staff we're more concerned about gossiping about things than anything. Also most of the staff (barring the reception lady) we're roughly 16-18yrs old. The one positive is that it only cost £3 for the three of us to go & learn never to go back.
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You can contact Cheeky Monkees at +44 1536 443310
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