John Lewis & Partners Milton Keynes

Reviews

1. Hinesh Patel ★☆☆☆☆

   Absolutely unacceptable experience from John Lewis Milton Keynes. I bought six Christmas crackers yesterday from the Milton Keynes store. They were half price (£5 instead of £10) and located next to the saucepans near the tills. There was NO indication that they were faulty or incomplete. On Christmas Day, we opened them expecting the usual John Lewis quality — only to find that every single cracker was completely empty. No joke, no hat, no gift. Nothing. We opened the first three thinking it must be a bizarre mistake. To be sure, I then recorded a video opening the remaining three, which were also completely empty. I also took photos. This wasn’t a one-off defect!! all six were empty!! Christmas crackers are a big part of Christmas Day, and this genuinely ruined what should have been a fun family moment. To experience this on Christmas Day is beyond disappointing. Reduced price does NOT mean defective goods, and selling empty crackers is simply unacceptable. This shows a shocking lack of quality control from a brand that claims to stand for trust and premium standards. I will be seeking serious compensation, not just a refund. Extremely disappointed and will think twice before shopping here again. Dear Mr Patel, Thank you for your further email. We appreciate you taking the time to explain your concerns in more detail, and we fully acknowledge your disappointment. I have now discussed this matter with my manager to ensure it has been reviewed appropriately. Following this review, we believe that the resolution offered is fair and proportionate in the circumstances. To clarify, the £10 being refunded consist of £5 to refund the cost paid for the crackers, and an additional £5 provided as a goodwill gesture in recognition of the inconvenience and disappointment caused. While we acknowledge your concerns, this matter has been reviewed and considered an isolated product issue. The refund and goodwill payment offered represent our full and final resolution, and we are unable to provide any additional compensation. Please be assured that your feedback has been noted and shared with the relevant teams, as quality concerns of this nature are taken seriously. UPDATE: John Lewis have now responded and, unbelievably, attempted to argue that the crackers I bought were “basic” and therefore I shouldn’t have expected much inside them. This completely ignores the fact that all six crackers were entirely empty — no hats, no game cards, nothing at all. They eventually offered £10 in total (£5 refund of what I paid and £5 “goodwill”), which they described as their full and final resolution. I declined it. No amount of token compensation changes the fact that this was discovered on Christmas Day itself, when no replacement was possible, and it spoiled a family Christmas moment. Rather than taking responsibility, they chose to minimise the issue and close the complaint. Very disappointing response from a brand that claims to value customer experience. Think carefully before buying seasonal items here.

   almost 6 months ago
2. Issaq Kayani ★☆☆☆☆

   I purchased a Braun blender in September and used it only 4–5 times before it suddenly stopped working. I contacted Braun customer service, who advised that they could not assist with a repair or replacement unless I could provide proof of purchase. As the item was purchased in store, I returned to the retailer to request a copy of the receipt. At the store, customer service stated they needed the last four digits of the gift card used for the purchase to locate the receipt. I provided the date of purchase and the exact product, and later returned with the gift card as requested. Despite this, they told me they were unable to locate the transaction. I made it very clear that I was not seeking a refund, only a copy of the receipt so Braun could honour the warranty. I had the physical product with me, provided the purchase date, and offered any additional information they required. I was even told that assisting further could be a “GDPR risk”, which makes no sense given the purchase was made using gift cards, not a bank card, and I was not requesting personal data—only confirmation of my own purchase. As a result, I am now stuck with a faulty product under warranty and no way to have it repaired or replaced, despite making every reasonable effort to resolve this. This experience has been extremely frustrating and disappointing.

   almost 6 months ago
3. C Wayne ★☆☆☆☆

   Very disappointing experience at John Lewis Milton Keynes. On 16 December 2025 around 2:15 pm, I visited the store to buy a GHD styling product as a gift for my wife. No staff member came to assist me, so I checked under the display table to see if there was stock. A staff member then shouted at me loudly, saying this was not allowed, which felt rude and unnecessary. She gave me the wrong product and admitted she did not know the difference. Instead of helping, she told me to call my wife. While I was on the phone, she finally brought the correct item. What upset me most was overhearing her talking and laughing about me to another colleague, referring to me as “Chinese.” This felt clearly discriminatory and made me very uncomfortable. I decided not to buy anything and left the store. Poor service is one thing, but discrimination is unacceptable, especially from a store with John Lewis’s reputation.

   almost 6 months ago

1. Kieran O'Leary ★★★★★

   I always buy electrical goods from John Lewis, because I trust them to rectify any issue that might arise. Bought an Airbook as a birthday present for my daughter, when opened on the big day it wouldn’t charge or turn on. Popped back into store and saw Joe Harley, who sorted the issue brilliantly. Turned out to be a fault with the product, but it was efficiently exchanged, and tested in store to insure the replacement item didn’t have the same issue. Great service, and vindication of my decision to always buy electrical goods from John Lewis.

   almost 7 months ago
2. Richard Lear ★★★★★

   A huge thank you to Amy, Darcey and Abby from Jo Malone within John Lewis, Milton Keynes. All three went above and beyond and made the experience a delight. They were a massive help when I said "I'll be honest, I don't want what exact products to get...." and they guided me toward what was achievable within my budget. Their attention to detail when packing was second to none, and the visual impact when I handed the bags to my clients was exactly what I was looking for. These three are a credit to your brand and ones to be held onto. Thank you once again.

   almost 7 months ago
3. E ★☆☆☆☆

   Absolutely shocked by the service received in John Lewis Milton Keynes - staff prefer to stand at chat at the ground floor tills rather than serve customers. I mentioned at the till that I wasn’t impressed by the staff standing having a personal conversation whilst customers are willing to wait and the member of staff serving me said nothing. The member of staff in question did not have a name badge on and when I asked what her name is she wouldn’t tell me - after challenging her she told me her name was Ellie. Apparently the manager was too busy to come over and speak to me. I’ll stick with Amazon next time, it’s cheaper and their customer service is better.

   almost 3 years ago

1. Chris Wellington ★★★★★

   We regularly go to this John lewis its a well stocked store with helpful staff. Had an ossie with a £700 coffee machine bought 4 months ago, went in easy swap for a brand new machine. Thanks for being helpful!

   almost 3 years ago
2. Jamie Ward ★★★★★

   An excellent sized store. Several entrances on different sides available. Escalators in the middle of the store explaining what's where. Lift available too. Restaurant on the 2nd floor with toilets available to use. If you need something from John Lewis this is the place to come.... it has a large electrical section, including lots of large tvs, enough to keep your man occupied whilst you look around the store.. Ladies downstairs, from bags, shoes to make up and perfume.. Men's section available, children's, garden, and a rug area. Large appliances. Also an area for home furniture where you can actually see it and choose what you like.. I cannot fault this store at all and purposefully travel just to come here.

   almost 3 years ago
3. Prash Photo ★★★★★

   One of the largest and well-laid out John Lewis stores I have been to. Everything was very organised and the service is delightful as ever, even with the added pressures for the Partners. Would happily return and part with more of my money! The shop also featured a 300 seat newly refurbished Place To Eat, a table service Espresso Bar and a Beauty Retreat.

   almost 4 years ago

1. Carol Hewison ★★★★★

   Thank you to the staff in the furniture department who were so helpful in getting my wardrobe order eventually delivered. You can’t beat John lewis for helpful knowledgable staff. They also have lots of unusual ideas for Christmas this year. From flying pink turtles to green owls and luxurious looking peasants to Dec your halls and table.

   almost 4 years ago

FAQs