📍 Swansea SA8 4EN
After spending a very stressful weekend waiting for an engineer to look at my boiler a wonderful youg man came out. He was very professional and personable. He explained everything to me and checked everything.i have been with Westward energy for the last seven years and have always found them excellent to deal with.
Do not use this company. I feel it is very important to warn anyone thinking of using Westward Energy Services to think again, as they employ a guy named Jason, who is a full on cowboy builder/plumber. The worst thing this company did was blatantly lie to us in saying that they would help us and get back to us. They never once phoned us back or helped at all, only ignored us. Jason took £890 off us and left our en suite shower completely unfinished and in a state - see the pictures/videos taken. He left a hole in our ceiling, no plinth to go at the bottom of the shower tray, smashed our shower trim, hit our toilet away from the wall, put sealant all over the place and broke a few of our tiles, which he insisted we had to replace. Jason also ignored messages/calls, didn't even try and book in a date to finish the work and also became very aggressive towards us - swearing and childishly using exclamation marks/capital letters throughout his messages. He refused to put right anything he broke and refused to finish the job; at the same time he also refused to give us any of our money back. We have still not received a penny back from him for leaving our shower looking like this. I would avoid this company because they are clearly happy to employ and defend deceitful cowboy builders like this.
First time using this company. Wat a first class team. From the people who we spoke on the phone to.The guys Rees and Harry who came out to do the work. 10 out of 10. Polite. Respectful. Helpful and clean working. Fantastic . Would recommend to anyone . Thankyou
I am updating my first negative review. I did book a service and they never showed up or communicated, hence the bad review. Since then they rebooked my service request to a week later and arrived punctually. The engineer Daniel? was very friendly, professional and clean, we hardly knew he was there. Would have been 5 stars, but due to the first glitch I can only give 4 stars.
Great fast and friendly service would highly recommend
First class engineer, office staff very accommodating. Mike is a very knowledgeable engineer. Highly recommend.
Routine boiler service carried out by Mike (Swansea branch) he was so friendly and efficient, always a great service with westward, Thank you!
Very bad experiencei had an engineer come out on a emergency and the attitude was appalling my boiler still not fixed keeps flashing reset every Hour and the boiler sounds like a kettle boiling away and that's when I ring up speak to lady at around 21hrs last night and her attitude was just keep pressing the reset button that way it don't become a emergency as I have hot water and heating that cuts out after 1hour because the boiler knows there is a fault and the lady wouldn't call an engineer out always remember the people on the phone aren't gas engineer and they should listen to the people as we are telling them there's a fault somewhere they should bring back Colin laver a much better service
We had a leak in our boiler and within half an hour we had an engineer call out to our home a Mr Conway isolated the situation asap and couldn't do enough for us, we have had other companies call out in the past but Mr Conway went above and beyond, an absolutely great engineer and should be highly praised for his work professionalism by your company, and just a great person in general I hope Westward I will show him this review as people like this should be praised for the great workmanship, we need more professionals like this in the industry, thanks again to Mr Conway and Westward energy services
You can contact Westward Services at +44 1792 862424
You can find directions to Westward Services by following this map link
Winch Wen, Swansea SA1 7ER, United Kingdom
Peniel Green Road, Birchgrove, Swansea SA7 9BU, United Kingdom
Brunel Industrial Estate, Cwmafan, Port Talbot SA12 9DE, United Kingdom
2 Winifred Road, Skewen, Neath SA10 6HP, United Kingdom
51 Gelli Rhedyn, Fforestfach, Swansea SA5 4BD, United Kingdom
Cwmbwrla, Swansea SA5 8NX, United Kingdom