Well Pharmacy

Reviews

1. Joanne Garner ★☆☆☆☆

   Dreadful service and staff who treat people poorly. Booked an appointment for 2pm for a Covid vaccination. Took an hour out of work to go. Arrived 20 mins prior to a note on the door saying closed until 2:10pm. When they finally let us in, staff said “we’re not doing Covid vaccinations today, you’ll have to book another day”. When I questioned it the staff member was argumentative and offered no other option than to leave. Don’t waste your time or money on this dreadful place.

   1 year ago
2. Rachel ★★★★★

   Popped in today to buy a few items and WOW, what a refreshing change. Amazing to see happy, Smiling and Professional staff! Very helpful, willing to talk and answer all of my questions. It's a 10/10 for me, Will definitely be returning

   almost 2 years ago
3. Michael Diamond ★☆☆☆☆

   It’s been a while since I was last in the Wells pharmacy in Rothwell and it will be a long time till the next visit. We called in first thing on Saturday morning and the store and shelves were very dirty. I know staff our busy, but you don’t expect your pharmacy to be a dirty place. Nearly all the shelves were empty and the store is clearly missing out on a lot of trade due to this.

   almost 2 years ago

1. Ellie ★☆☆☆☆

   Lady gave us the more expensive option for an illness, (It did not work) then when we came back she proceeded to tell us a treatment she used on her daughter that was way cheaper. Bought it, it worked.

   almost 3 years ago
2. Jade Summer ★☆☆☆☆

   Despite ordering prescriptions in advance, there has now been numerous occasions where I've pursued to collect and found that the necessary medication isn't in stock. I'd be more understanding if this was a one off. However, this has happened on numerous occasions. Medication is detrimental and to allow individuals to go without and not offer any other options is very concerning, worrying and upsetting. As well as this, it puts individuals' well-being at risk. Personally disgusted.

   almost 3 years ago
3. Lisa Maxwell ★☆☆☆☆

   Utterly mucked up our prescription. Didn’t tell us that they were out of stock for 12 days and then got very defensive! Then tried to make amends by speaking to dr ( without our consent) and ordering a lower dosage. Have gone elsewhere. Dire.

   almost 3 years ago

1. Laura Godfrey ★★★★★

   Wonderful staff, they were able to help when other pharmacies couldn’t with a complicated prescription from dermatology. They were friendly, supportive, gave advice and did it all with a smile! I would highly recommend.

   almost 3 years ago
2. Alison So ★★★★★

   The chemist doesn't deliver on a sat but the lovely ladies that work on the pharmacy went out their way and delivered my prescription medication to my house when I was unable to get there to pick up, as I was too poorly to go out. Cannot be more grateful for such a wonderful service and kind staff. Thank you so much !

   almost 3 years ago
3. Delma Brannigan ★★☆☆☆

   This recent review has been yet again edited, as service has gone down hill. My last prescription had two missing items. Although I'll admit that previous to this, they were 100% correct on the previous last three consecutive months. This should be the norm, but unfortunately, the norm is having to go back for missing items. Why nobody checks the ordered prescribed items are all there before handing over the prescriptions, is beyond me and obviously it is potentially dangerous! This has happened on a number of occasions last summer. One Pharmacist, (not the Manager) said I should check before I leave the store. That's not practical as I often need someone else to pickup the prescriptions and they wouldn't know what was meant to be there. Also, IT'S THEIR JOB, to ensure the patient gets all what is prescribed by the GP. Some of the staff here are better than others. One staff member (not a Pharmacist just an assistant, I might add) has not learned any customer service skills and thinks she runs the place. She is ruining the business with her hostile attitude towards any complaints or issues you inevitably face. Nonetheless, the Manager/Pharmacist is lovely, and the only reason, I have persisted, to use this Pharmacy. Plus it's within walking distance from my home. From my experience, poor communication between the staff members is the main issue. The company, Well, has operational problems, as they split the prescriptions between two sites. Their computer system should be effective to cordinate this, but either way, the staff obviously have not yet mastered it. At the moment, my conscience means I cannot recommend them to anyone else.

   almost 5 years ago

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