Memento Exclusives Store in Northampton, Bugbrooke

Reviews

1. BellBeauty Lash ★☆☆☆☆

   Horrible company and i have never experienced more awful customer service sent back an item to be framed in November have only received it in March after i went through the bank to get money back. When asked to speak to a manager i was ignored and any questions you ask they don’t directly answer. It’s really disappointing that ufc have chosen this terrible company as someone who works in customer service im genuinely speechless that i was ignored for days to weeks and no one would help me until it came to trying to get my money back. So disappointing i have never experienced anything like this from a company!

   1 year ago
2. Hugo Schorer ★★★☆☆

   I’ve ordered a few F1 items two of which arrived without a problem at all, both were as described. However, the last two orders have not arrived as described. The first of the two incorrect orders was a balaclava which should have arrived framed and didn’t. After quite a few emails going to throw The item was eventually returned and then sent back framed. However, the most recent item was advertised as framed and arrived un framed. As I wanted this framed (So it went with the rest of my collection) A series of emails ensued again. Eventually I was advised that this item could not be framed, I was offered either a full refund, or a partial payment towards getting this item framed. I appreciate mistakes do happen, However on this occasion I feel more could’ve been done to resolve, And accompany themselves found alternative framer.

   1 year ago
3. John D ★☆☆☆☆

   Absolutely terrible experience. Spent over $4000 in my recent order with four mystery boxes and other things. Two gold mystery boxes. And two platinum mystery boxes. None of them were labeled so you don’t know if you’re getting ripped off or not. They aren’t in gold or platinum boxes. Missing one box from the order, which I had to do all the research on. I’ve requested a refund after they promised me a half dozen times that they were shipping the order out priority. Still no answer. Think three times before buying from this company.

   1 year ago

1. David Marsh ★☆☆☆☆

   Stay away! Virtually no communication and when you get some it's incoherent and doesn't answer any questions that were asked. USA customers pay 20% more than UK customers. UK customers are charged VAT but USA customers are simply charged the same item price that UK customers pay post VAT price. My item is stuck in customs and nobody anywhere cares. Not Memento and not DHL.

   1 year ago
2. interN3rd ★☆☆☆☆

   F1 Authentics: I don't recommend buying there. What I ordered: A square of the chequered flag of the Italian Grand Prix. I wanted the names of me and my parents printed onto the flag. So three lines of names in total. Paid €270 for it (€350 with customs service since UK isn't part of the EU anymore). What I got: A square of the flag and printed onto it my name and surname. So basically a complete different item. They not only messed up the number of lines, but also ignored the initial order. And I even double checked the names with an employee back in July '22 and F1 Authentics confirmed to me, that three names in three lines were printed onto the flag. They offered me another square of another flag as an "goodwill gesture". Yeah. No. They didn't even get my first order right, so why would I want another product of the same kind? Update: I was offered a full refund and informed that it could take up to 14 days. After 14 days I received the notification of a full refund, so it's a case closed for me.

   almost 3 years ago
3. Sean Clark ★☆☆☆☆

   I have been a long time customer of UFC Collectibles, ever since they changed ownership to 'The Memento Group' I have had nothing but terrible experiences. Awful communication, unethical actions and more. I have never wrote a google review in my life so there's a reason they are my first.

   almost 4 years ago

1. charles floyd ★☆☆☆☆

   Just received my poster from ufc 276. It is Ben and tear along the edges. Then they want me to pay to exchange it. God knows how much that is from the United States to the United Kingdom. It’s not the money it’s the principle of it.

   almost 4 years ago
2. Rhys L ★☆☆☆☆

   Personally a bad experience with the Memento Group / F1 Authentic's. Item showing as available/in-stock online. However, it took 2 weeks for the item to be shipped and numerous chase emails from myself. Once received the incorrect item was sent. No phone customer support, everything is done via email with a 2 day lead time on replies. Would be sceptical to use again. F1 should look to use another partner for merchandise distribution.

   almost 4 years ago
3. chris cooke ★★★★★

   Hi Mike, Just wanted to send you a quick thank you for the Lotus rear wing, it looks fantastic in my office, the wear marks on it massively add to the look of it in my opinion, it looks great with my scaled Hamilton helmet on top. Your service and passion is great, the wing turned up around 3 days later so very pleased. Thanks again for the excellent service.

   more 8 years ago

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