Reviews

  1. C L ★☆☆☆☆

    Had been taking my car here for years and previously always had excellent service. But most recent experience has left me thinking I won't be using again. Quoted at nearly £600 wheel bearing replacement - same job quoted between 200-300 everywhere else - but sales team member came across obnoxious and abrupt, and refused to send a quote breakdown. Talked a lot of nonsense in trying to justify cost. Turned down the work and collected my car with the privilege of still having to pay over £100 diagnostic fee, despite advising the issue with the car when I booked/dropped off. I would expect a small service fee for them to confirm the issue. But this felt extortionate.

  2. Lisa Ducarreaux ★★★★★

    Excellent garage, used for years! Amazing service, nothing too much trouble and always go the extra mile. Mark is particularly fantastic at customer service!

  3. Harry Pilcher ★★★★★

    Recently had car MOT'd here. No messing about, brilliant guys, brilliant service, no hidden costs, work carried out and completed as and when they said it would be. They even washed it for me!! Collected my car cleaner than it was when it went in as well! Top guys, highly recommended.

  1. Anita Smith ★★★★★

    Very professional friendly service. My car was booked in for an MOT and service. Mark, the service advisor was great. He made the process very smooth and efficient from drop off to pick up. They even cleaned my car inside and out!!

  2. Natalie Elmore ★★★★★

    Big shout out to mark. Such a lovely man. Tyre sensor went on my car. Mark got it all sorted for me and fixed. Great customer service 5 stars and more from me. Will be booking in my service and mot next year. Top bloke that mark !!!!

  3. Neal Masterson ★★★★★

    Excellent service from HESC. First time customer and will be using them the next time I need some work to the car. The experience was made even simpler by Mark at the service desk who was very informative, helpful and keep me fully up to date on any issue/repairs required.

  1. Adam Cook ★☆☆☆☆

    I experienced pleasant service when I spoke with people on the phone and in person. However delayed delivery of parts meant they kept my car for a week waiting on hose for coolant. They promised it'll be done same day as MOT/service on the Tuesday, then it was the Friday, then the Monday. It caused me a lot of stress to arrange a hire car for my family weekend bits. IMO they should have confirmed availability of parts before promising to do it, rebooked me for another day when parts were delivered, and preferably not have my car taken apart so I couldn't use it while waiting for the part. The hose that needed replacing didn't fail the MOT so I'm unsure why it was necessary to put me through this. I wasn't offered a partial refund or gesture of goodwill. When I asked for one, they wouldn't. I was perfectly amicable and I received professionalism. I'm just salty because it's unfair I pay the price for their, or their supplier's, problem. Actions speak louder than words! They cost me £200 to hire a car for the weekend. I won't recommend or reuse.

  2. Alyn Whitley ★☆☆☆☆

    If I could could score zero I would. Hedge end service centre of Incompetency, machnics that can't perform simple diagnostics, if it isn't paint by numbers they can't help. My vw caddy has been at the garage since November 18th. The tcm was sent to specialists that was delayed because because the garage failed to send all the relative parts..once returned the part as not coded correctly and the whole vehicle was sent to vw commercial to be coded. Hedge end service centre thentold me the part need to sent off again for repair. I was very confused. The leading tramsmission specialist has check the part for the second time and confirmed its OK. This comes with a warranty and guarantee, Ecutesting.Com. The garage receives the tcm back from specialist and fits it and is damaged, dent in the side and it leaks oil. Could you believe it. Plus they have told they won't be able to do anything else with the vehicle because they don't have qualified staff to look into anything this difficult. I can not believe the situation. They where more than happy to look at the vehicle when it was a simple send this part off and done. Today is the 1st February and I get told the mechatronics unit is damaged by them and its being sent off again for oil leak. I just want a qualified machnic to tell me what's wrong. This whole experience has been poorly communicated and poorly managed by the team at hedge end service centre.

  3. Holly Robinson ★★★★★

    Absolutely amazing service from the guys today. Called up this morning, booked me in this morning. had tyre repaired and back on the road by midday! Staff are always friendly and can't do enough to help you. I would not go anywhere else for any of my car needs! 5 stars!!

  1. Dennis Pavier ★★★★★

    Top garage ,, Very friendly staff , your looked after very well by Graham and Leanne , They will do there best on price labour and service ,,. Which is nice these days not to be ripped off after having work done ,, They will recommend work that may be required to be done in the future , but don't pressure you into having the work done now. Again another plus , everything is down to cost , Will recommend all day long It's nice to have a friendly trustworthy service department. Keep up the good work .

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FAQs

What is the address of Hedge End Service Centre?

Hedge End Service Centre is located at 67-71 High St, West End, Southampton SO30 3DS, UK

What is the phone number of Hedge End Service Centre?

You can contact Hedge End Service Centre at +44 1489 357300

How can I get to Hedge End Service Centre?

You can find directions to Hedge End Service Centre by following this map link

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