Arnold Clark Mazda / Ford Service Centre Car Repair Garage in Torry, Aberdeen

Reviews

1. Andrew Hyndman ★☆☆☆☆

   Purchased the service plan when i bought car, I had an engine management light (EML) on dashboard so I thought I would use service to identify the problem and have them repair it. The wording on the service plan I bought states "Free Electronic Vehicle Health Check" i assumed this would include checking what was causing the EML. I dropped car off and an hour later received the information via text (no video was supplied), and they wanted £160 to run diagnostics, I refused this option. Later they asked for feedback on the service and I asked what was the "Free Electronic Vehicle Health Check" and was told the following "this involves a visual inspection by the technician of key components including brakes, suspension, lights, wipers, tyres, and general suspension work. The screen wash was also topped up. Please note, this inspection does not involve connecting the vehicle to a diagnostic machine". i still cant understand how this is classed as electronic health check, it seems the wording is purposely misleading to make you assume some kind of diagnostics will take place, not kicking tyres and recording it. Just very disappointing in this day and age, a mainstream garage operates so snidely. The thing is, if they had diagnosed the problem, which would take 5 mins plugging in the computer, I would have went for the repair, but because of the underhand tactics i would rather spend my money elsewhere.

   almost 8 months ago
2. Scott finnigan ★★★★★

   Another fantastic experience, planned service, which advisories where picked up and sorted with my go ahead. Contrary to pasted hear says from others, I jave nothing but praise for this service center in my own first hand experience, on what now would be 3 experiences.

   almost 8 months ago
3. sara cheetham ★★★★★

   Brilliant first time experience with this service centre for an MOT. Everyone that I had the pleasure of meeting were very friendly and even more professional. Car failed its MOT and I was made aware of all my options without feeling pressured into anything. Repairs were done outwith Arnold Clark however I did return for a re-test and my experience was just as pleasant. I actually turned up a day early for the re-test and they were extremely accommodating, managing to do my MOT there and then. Thankfully this time it passed! Will definitely be returning in future. Thanks you for an amazing service from start to finish!

   almost 9 months ago

1. Emz ★☆☆☆☆

   Shocking after sales service! Never had a courtesy car available for me and only one out of the two sales advisor I dealt with very nice and professional. Couldn’t fault Adrian, he was very polite and helpful with my situation however Hugo on the other hand was rude and would never return my calls the second and third time my car was in that garage!!

   almost 9 months ago
2. Sarath Kumar S ★★★★★

   Recently visited this Arnold Clarke Service Centre for a vehicle check. The whole team were incredibly professional & friendly. They carried out the check perfectly, clearly explained the issues, and gave me practical options to address them, all while considering my preferences. A special shout-out to Adrian Markiewicz for his outstanding help throughout the process — he made everything smooth, timely, and stress-free. I truly appreciate the excellent service provided. Highly recommend this place for anyone looking for a friendly car care!

   1 year ago
3. Bruce M ★★★★★

   Car in for service and mot. Was seen as soon as walked in door. Gave me an estimated time for collecting car. Received updates by text throughout process and a call 2 hours earlier than expected that works were finished. Car washed and hoovered and was shown out to the car. I encountered in total 3 members of staff all of whom were pleasant. Professional and knowledgeable. First time using this outlet of arnold clark and was happy with the experience. Nice environment to wait in as well. Got another car to service and will be using them again.

   almost 3 years ago

1. Sarah Pascarella ★★★☆☆

   The lady that served me yesterday is loverly, I've dealt with her a couple of times in the past, she's very helpful. I had to sort out someone else's problem they were having with their car as they bought it from there and they had been ill. The amount of problems with work taking too long etc was a complete nightmare and personally I wouldn't of gone there in the first place after being sold a car that had quite a few issues wrong with it hence multiple visits in the first six of him having the car.

   almost 3 years ago
2. M ★★★★☆

   So far, so good. My dealings with Iain Bibby have been the best I've ever had with a car salesman. Everything was easily explained, hassle free with zero pushiness and he has always been helpful when I've been in touch. Had no problems getting the car in for its services either.

   almost 3 years ago
3. Colin Waddell ★☆☆☆☆

   Couldn’t care less about the after sales, reported this on the 1st weekend of having the car, 2 months on no further on been in twice for head light to be looked at 1st time got told it needs replaced, 2nd time was a carry on, cancelled on me twice, then had the car for 4 days to get told nothing wrong! 24 hours later shock and behold back misting up again! Been a week and no one has phone me back after phoning multiple times asking to speak to a manger! Got told they would leave the job open but honestly they just fill you of so much rubbish it’s unreal. Never using or buying from them again and I’ve always bought a car from them!

   almost 4 years ago

1. Rebecca Raitt ★☆☆☆☆

   When I bought the car from Arnold Clark in 2017, I also bought the 3 year service package. The car has been serviced every year by Arnold Clark., or at least, I think it has! A few weeks before the car was due to go in for its 4th year service, a large amount of oil started leaking from underneath the car. I took it to a different garage and the mechanic told me that he had a huge problem removing the oil filter because it was on too tightly. Secondly, he told me that he strongly suspects that the oil filter was not changed during the last service because the filter he had removed, was very rusty. He said that if the car has been serviced every year, an oil filter shouldn't be that rusty and the amount of rust on the filter is almost certainly what has caused the oil to leak from the filter. Just to be sure, I took the rusty filter to 2 other garages and asked their opinion before I contacted Arnold Clark. Both garages told me that they wouldn't expect to see that on a filter just under a year old. I emailed Arnold Clark customer service and a manager from the branch called me back and invited me in to speak with him. He was very professional and pleasant but did not offer me an explanation as to what happened and he said that the oil filter didn't seem to be in a bad condition. He did suggest that it could be rusty because I like beside the sea! Unsure whether I have been fobbed off because I am a woman, or because of some other reason. I certainly feel that my complaint is not being taken seriously and I have elevated my complaint to The Motor Ombudsman.

   almost 5 years ago

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