Town and Country Kitchens and Bathrooms Southampton, Botley

Reviews

1. Alex Moreton ★☆☆☆☆

   Avoid this company at all costs. My experience was an unbelievable saga of broken promises, missed start dates, and endless delays. I paid in July, was given confident start dates, and then spent the next four months being fed a rotating list of excuses — installer abroad, family issues, running late on other jobs; the best was, “I have been in Disneyland Paris with my kids.” Not one single promised date was ever kept. The first job was finally finished on 29 September, a month late and almost 3x what was quoted due to the salesman not specifying the job correctly. I should have cut ties then and got a refund for the items paid for, but I thought I’d give them a chance. The second job never even began, as I eventually had to terminate their installation work entirely. The start date quoted was 15 September; on 11 November they still hadn’t started and had not given a date when they would. I asked them to deliver the goods that had been paid for, as they had previously stated it would all be ordered once I paid for them back in July. The final part turned up on 15 December. Most of the items on the order had not been sourced with the manufacturers, despite them saying they would be, which resulted in the final part being delivered four months and three weeks after payment had been made. This is, without exaggeration, the most unreliable company I have ever dealt with. I strongly suggest others to look elsewhere.

   almost 7 months ago
2. Charlie Goodrum ★★★★★

   Wow! We couldn’t recommend Town and Country more highly! Adam was brilliant from start to finish. We came in to the store with an idea and an image of our perfect bathroom and Adam was quick to help that vision come to life and understood what we wanted and enable us to have the bathroom of our dreams Karol who installed the bathroom was. perfectionist, extremely considerate and very polite to have working in the house We wouldn't consider anyone else when it comes to future bathrooms or kitchens Not only did they create such an amazing bathroom but they did all the work included to make that possible - knocking down our en-suite and building the bathroom from scratch by splitting the spare room in two. The project came with the usual teething issues which the guys were on hand to rectify Thank you guys so much!

   almost 7 months ago
3. Diane ★★☆☆☆

   As promised at the foot of this review - here is the update. 190 days and waiting. Wrong door yet again. Now waiting for Town & Country to be in a position to deliver new door and plinth and be present at hopefully what will be the final fitting. 3 weeks ago - I strongly advise thinking very carefully before using this company. I have been waiting 168 days from the start of a small kitchen and bathroom renovation to completion and am still waiting. I am not sure Town & Country Kitchens and Bathrooms have any idea of project planning, work scheduling, quality checks or procurement and certainly very limited customer service. I am currently waiting for several items to be completed. One was requested on 15 May and the other was identified as the wrong size was delivered on 6 June – it is now 7 October and neither have been properly addressed. The money wasted on paying for duplicates to cover wrong orders/lack of checking; delivering only half the items to complete a task; bringing in different trade’s companies to finish off the job abandoned by the original and generally to put right mistakes is unbelievable. Add to that the lack of any visible/audible care or concern for the client who has had to continually chase and ask for updates – what are Town and Country are being paid to do? – there is very little positive to say about the experience - it has been a nightmare. I have given up chasing them and subsequently have not heard from them for some time despite having been given revised dates of 28 September and 3 October. My advice – CHOOSE SOMEONE ELSE. Updates to follow.

   almost 8 months ago

1. Alistair Morley ★★★★★

   We are so pleased with our beautiful new bathroom. Adam was exceptional from the planning, design and attention to detail, nothing was too much trouble for him. I would definitely recommend this company, they were very professional, friendly and customer focused which is very rare to see these days. I would definitely use them again in the future.

   almost 2 years ago
2. Conor McCallion ★★★★★

   Our experience of using Town and Country was exceptional. Not only were we extremely pleased with the quality of the kitchen that we bought, we were incredibly impressed by the service Adam and James provided. They were extremely knowledgeable and creative with the design of the kitchen but more impressively the service after the kitchen was fitted was just as good as that when we made the initial purchase.

   almost 3 years ago
3. Penelope Williams ★★★★★

   A bathroom in desperate need of redoing! Town and Country couldn’t have helped us realise the potential for a sleek modern bedroom more. I can honestly say from initial thoughts, design and us wanting little extra bits added to the project, Adam couldn’t have been any more patient in getting us the fantastic end result and we are so happy we chose this company. We found them to be very competitively priced but 100% more professional from start to finish. The team that fitted the bathroom were organised, friendly and again nothing was too much if we asked for something.

   almost 3 years ago

1. Nicky Hazeldine ★★★★★

   Adam and James are fantastic. They perfectly designed our dream kitchen. From start to finish the process was seamless. They kept us well informed and were always at the end of the phone to answer any questions. The product is great quality and the aftercare we've received has been excellent. Would wholeheartedly recommend.

   almost 3 years ago
2. Bharat Hathi ★★★★★

   First class service from start to finish. From our Initial meeting with Adam, we knew we were dealing with a very professional firm. He gave us some great ideas for our bathroom and cloakroom, he carried out a detailed survey and drew plans for us to review until everything was just right. Adam made sure that every aspect of the project felt right from the colour scheme, the electrics, the tiles, and that all the fixtures complimented each other. Daniel and Stewart who fitted the bathroom and the cloakroom were so professional, very friendly, they knew exactly what needed doing and did an amazing job and nothing was too much trouble. After every day they made sure they left our house neat and tidy. We are so pleased with our new bathroom and cloakroom and that we choose Town and Country Kitchens and Bathroom to do the work.

   almost 4 years ago

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