Theale Medical Centre Medical Services in Reading, Theale

Reviews

1. Eleonora Paulicelli ★☆☆☆☆

   One or two receptionists at this practice are helpful and willing to find a solution, but others (most) could not care less. Cases are often closed with pointless or unhelpful responses. Important appointments can only be scheduled a month in advance. When the day finally arrives, they cancel it and expect you to rebook, only to be offered another slot in another month’s time. It is an absolute joke. You cannot even submit ONLINE forms outside of practice working hours. The timescales for a doctor to follow up on test results are ridiculous. Not to mention that flagged results were not followed up by the GP. Essentially, you need to know a month in advance that you are going to be ill. In addition, when you actually need help, do not bother. Give up before you even try. And sadly, the list goes on.

   almost 9 months ago
2. Tracy Mason ★☆☆☆☆

   Absolutely disgusting! A once very good surgery has now gone to pot. Reception staff who are very rude, Doctors who don’t want to help or see patients. Poor support for its patients, leaving patients with no medication and making them feel they had no right to call the surgery. The only good Gp is Dr Nazia who know doubt will leave soon. My husband left in pain with no medication because they can’t be bothered to call him or see him. My own surgeries not even checked up on. Please if you don’t want to be helping patients find doctors and staff that do. Very poor services.

   almost 10 months ago
3. Kendall Platt ★★★★★

   My daughter came in for her pre-school jabs today and the nurse was fantastic. She gave my daughter’s cuddly toy a jab first to put my daughter at ease and then gave my daughter her jabs without any tears. My little one was so proud of the two stickers she got. Thank you for making what can be a traumatic experience for all involved so easy.

   almost 10 months ago

1. Matthew Jarvis ★☆☆☆☆

   Filled in online appointment form, got NO RESPONSE. Called 2 weeks later to follow up; receptionist said it "probably wasn't serious enough to warrant an appointment"... WHAT???!!! I queried why there was no acknowledgement of the above, receptionist said it's because they have 14,000 patients (busy week!) and that she "wasn't management". When I asked again for appointment, she said it was up to me...I could fill in the form again... This is an utterly shambolic service. Online form doesn't work at weekends and complaints link doesn't go anywhere either. How do I get an appointment?? If not, how do I get my money back??

   almost 10 months ago
2. Jing ★☆☆☆☆

   So fed up. The new system is ridiculous. If you feel ill god help you because the doctors system is shocking. 1. Filled in one form, not enough information so told have to wait a month for a telephone call. Called reception and they said have to put more information. 2. Filled another form. Told doctor would call between 2-6pm. Kept phone attached to me constantly waiting for a call and not allowing calls (eventhough needed for work), to not receive a call. Rang reception and told, yes the doctor called twice (never left a voice message.. no missed calls on my phone so told you must have been in a bad area. I asked why the doctor did not leave a message and reception said they couldn’t comment. Told I have to fill a third form out and submit again!!! Seriously, all I want to do is see a doctor and get better. Be dead before you get any action from this surgery. Most infuriating experience and week later no further on…..

   almost 11 months ago
3. Donna Warner ★★★★★

   I have been a patient at Theale for six years and never had an issue. Urgent issues seen to quickly and non urgent issues I have got resolved. I have a fantastic doctor, but the other doctors there are good too. I personally wouldn’t hesistate in recommending.

   almost 3 years ago

1. Dominic Vickers ★☆☆☆☆

   This surgery is a disgusting service phone on 5/1/23 whit tummy pains & cramps no call back phoned again on Monday 9/1/23 when I got a call back NO appointments for 2 weeks told them I was in pain I do have a problem with my prospate all they want is to take the money they don't give a dam about the patient anyone thinking about registering here DON'T

   almost 3 years ago
2. Tommy ★★☆☆☆

   The GPs there are really caring and lovely. But the problem lay with the reception team. I was declined an appointment by reception which lead the my condition deteriorated further. I was both shocked and disappointed. This really affected my health and led to me taking alomost a month off work.

   almost 3 years ago
3. Ola Akinola ★☆☆☆☆

   I feel quite sad having to write this review, however i now think it is important to leave it as i have bottled the ineptitude for too long and to warn others too. You will be dealing with a very unhelpful and nonchalant medical centre. The reception, admin and pharmacy staff are the worst i have ever encountered in England. They are so unhelpful and almost make you feel like they're doing you a favour - really?. So rude and borderline incompetent i'd say. And this is very sad for a medical unit who as part of their training would have been taught how sympathy/empathy is one of the most important parts of the job when dealing with those who need care. The doctors seem ok when you can get through to them but every other part of the system which is supposed to help provide the all round care is in total shambles. You speak to them one phone and they are rude and dismissive from the get go. You'll probably find out you are the one suggesting alternative ways for them to be able to assist you or solve your problem - one that they should actually better trained at handling. It is so appalling to say the least and i do not understand why the local NHS trust has not called them to order or revamped the practice. A waste of funds. Really sad.

   almost 3 years ago

1. Sinnah Turay ★★★★★

   This place absolutely amazing. Before my teeth were too overcrowded and were just no right, but in just 2 years my teeth are already nice and perfectly straight with my overview fixed completely. I definitely recommend visiting Dr.Virdi because he will explain in detail how you should keep and maintain your braces, he will show you the before and after difference of your teeth and will make sure your teeth are clean and straight. 100% recommended

   almost 4 years ago

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