I was misdiagnosed and refused follow up. This lead to hospitalisation and months of avoidable pain. It took 4 months (instead of 30 days) for them to reply with an apology but this was back handed and defensive. I've registered elsewhere.
There is no way to contact the surgery other than online. The replies are unhelpful and you have to resubmit a fresh query. It would be far more efficient to talk to someone for a couple of minutes. The surgery never has details of my specialist referral / check ups. They ask me to manage my own appointments. What exactly are they doing here?
U have a recurring health issue, and because of Crown Heights refusal to see me face to face I was prescribed the incorrect drugs which caused my condition to worsen substantially. This has been a two year ongoing problem where I was passed from doctor to doctor, having to explain myself each time and list out all of the medication I have taken for the condition. I was forced to go private and the health issue was solved in one ten minute consultation. Most recently I have put in an econsult a week ago and have yet to hear back.
This surgery is absolute shambles. I would suggest to find some other surgery if at all possible, I would rate 0 or less, unfortunately there is no option here. You will just be repeatedly asked to full online form in the morning around 8AM and then nobody calls back. Also, their SMS system doesn't work well, receptionist say their system shows it has sent an SMS but didn't receive in the mobile.
I have been trying to get to the bottom of some non-urgent health issues and I have always managed to get appointments and tests in good time. They have sometimes been a bit slow with test results afterwards, but I understand there are much more urgent patients than me and when I call reception to query something or check where test results are, the receptionists are excellent in giving me information and solving any problem.
Using this surgery from 2009 and I can safely say it has gone south. Only thing they are good at writing repeated prescriptions ( that too takes 3 days) They refuse to talk on phone. Triage on some logic known to them. You need to expert to fill lengthy form. U can’t answer many things with yes/no. I think they makes one appointment to two. Always doctor call and then if needed second appointment to see u in a week time Paracetamol and co-codomol solution for u. 111 much better than GP and govt shall invest more in those services than GP surgeries
visited the chemist today to get antibiotics for an infection i am in a lot of pain with only to be told that their system is down and that i would have to go to boots or superdrug instead. i understand that this is not their fault but then the chemist behind the counter didn’t think to release my perscription so i could pick it up from anywhere else. waste of my time.
This is the worst medical practice I have ever been a member of. Crown heights took ownership of my local doctors surgery, Lychpit surgery and ever since the service has been awful. I can never get an appointment or even a phone appointment. I have asthma and have tested positive for covid and I have a very bad check infection. I have called the doctors for a call to get a prescription for antibiotics and I have been on hold for 2 hours before being told I can’t have a call with a doctor and I need to call 111. Absolutely disgusting!! I will be moving away
The staff were put out because they incorrectly believed I should not have been allowed this appointment as it was too soon since the last one. In their words and tone they implied that I was wasting their time. One of them said “you can’t have an appointment just because you want one”. The staff did not tell me their qualification or job. Staff that behave like this are a danger to patients because they will put them off telling the practice of their symptoms. Staff at this surgery rarely tell patients what their job and qualification is and usually don’t give their names. Generally the attitude is impersonal. I am raising a formal complaint. It seems there is no supervision of staff to monitor their effectiveness and they act as though they can treat patients however they feel like doing.
Feel I need to even out the reviews & therefore have selected 5*, despite thinking they deserve 3.5-4*. However, I don't know a single doctor's practice/medical centre that deserves 5* - even private ones! The current 2.5* may not truly reflect Crown Heights due to people only reviewing when something negative happens, plus people not realising the whole of the NHS is dire these days. I have extensive direct & indirect experiences with most of the practices in Basingstoke and Crown Heights remains joint top 2. As mentioned, I also have experiences with private medical centres. EVERYWHERE currently has moved to using E-consult as first line of contact - some of these get answered within 24hrs, others take a few days depending on the issue. Every practice's E-consult system isn't great. Receptionists will often ask you to lie to expedite the system when it comes to certain issues. Don't forget if you worsen whilst you await a response, it says to call them. I see E-consult as beneficial in some ways, as now we have written proof of what we've asked for help with. It also stops patients coming to appointments unprepared, completely relying on doctors to figure out what's wrong, from minimal info. We live in a time where we have to take our health into our own hands a lot more - writing symptoms lists/diagrams & timelines before appointments (you can send these virtually also) - anything you think might be useful & potentially doing your own research can be beneficial, as long as you feel capable doing so. Crown Heights has multiple doctors that will appreciate you coming into appointments with a sense of understanding and direction, whereas many doctors elsewhere find this offensive & undermining of their authority, due to being on a power-trip. Everywhere is difficult to get same-day appointments unless you phone within the first 30-60mins of opening, however Crown Heights is one of the better ones as they do actually have appointments to offer & usually call if agreed. The receptionists are generally friendly/helpful unlike many other practices, but like with any staff who are stretched beyond their limits, occasionally something will be forgotten and so it's okay to chase them. Utilise the different switchboard options; if it's a referral query, go directly to the secretaries as it'll save you days/weeks compared to leaving messages with reception. Don't forget you can email if suitable, although this is usually slower as it's considered less priority. Also don't forget you can speak to your pharmacist for certain medical advice and in many places they're allowing face to face chats again now. From my experience, Crown Heights holds the highest number of competent & good doctors. Everywhere will have some bad eggs & it's just about learning who's good & sticking with them - some doctors may have better knowledge on some conditions than others, so experiences per person may vary. Crown Heights allows you to request a specific doctor & depending on the urgency, 90% of the time they will give you them, especially if you have good reason, such as requesting a female doctor for women's health issues (something I usually recommend). We're lucky that at Crown Heights you can request a change of GP or doctor also - at other practices this gets denied. Let's say you see someone regarding a problem and they are dismissive and rude to you, don't give up, if the situation calls for it, ask for another appointment with someone else. Crown Heights are also a lot more open about giving you access to your own data compared to other practices, which suggests they're more honest/trustworthy, compared to other practices which lie incessantly. They're reliable and reasonable with medication requests - I've never had any issues here. They also finally sorted out their phone hold capacity.
Crown Heights Medical Centre is located at 2, Dickson House, Alençon Link, Basingstoke RG21 7AN, UK
You can contact Crown Heights Medical Centre at +44 1256 329021
You can find directions to Crown Heights Medical Centre by following this map link